I bought a ski jacket online. The process was simple and transparent. I was updated throughout the delivery process and the parcel arrived at the time promised. I decided to return the jacket and that... See more
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Review summary
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What people talk about most
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Fusalp is not just ordinary clothing it is a creation born from the minds of intelligent people a clear example of top tier technology in the fashion industry made with timeless materials and desi... See more
Online customer service support , Thomas and in-person customer support in the London store Carlo were absolutely brilliant in helping me find the right size and style for my jacket. Their communicati... See more
Excellent service and quick delivery. I had initially wanted to buy from Fusalp store in London but in the end I ordered my Ski Jacket and Trousers from the French site and had it delivered to my hote... See more
Company details
Written by the company
Fusalp est née en 1952 sur les bords du lac d’Annecy, au coeur des Alpes françaises. Dès sa création par un duo de tailleurs, la marque révolutionne le vêtement de ski alpin en créant le premier pantalon technique coupe fuseau qui sera porté par les équipes de France des années 60. Partenaire privilégié des plus grands champions de ski alpin, Fusalp travaille depuis toujours le juste équilibre entre technicité et confort des matières, justesse et élégance des coupes - une signature stylistique devenue le vecteur d’identité d’une communauté de connaisseurs, fidèles et exigeants, en France comme à l’international. Au travers de ses collections Fusalp célèbre l’art du mouvement ; un art qui s’inspire de la pratique du ski alpin, de l’esthétique de ses courbes pour s’adapter à nos styles de vie contemporains. Fusalp compte désormais 50 boutiques proposant l’ensemble des collections de la marque, dans plus de 25 pays.
UNE COLLECTION EN MOUVEMENT
Written by the company
- Une élégance sport chic
- Cette saison, l’allure Fusalp s’étend à un vestiaire plus complet et sophistiqué. Dynamisée par le 70ème anniversaire de la marque l’année précédente, l’interaction entre les vêtements de ski et un style plus urbain se déploie à travers de nouvelles pièces iconiques. Des total looks dans une palette de couleurs énergiques. Des lignes modernes et fittées qui soulignent la silhouette et libèrent le mouvement. Des matières luxueuses et techniques d’une qualité de protection incomparable. Une offre inter-saisonnière qui se construit à travers l’héritage du ski alpin et le savoir-faire technique. La vision et l’image de Fusalp sont plus que jamais alignés avec la vie active des gens à la recherche de vêtements qui perdurent.
NOTRE ENGAGEMENT DE DURABILITÉ
Un service après-vente engagé
La durabilité de nos produits est notre engagement premier. Nous souhaitons concevoir et fabriquer des produits intemporels et polyvalents que nos enfants et petits-enfants porteront encore avec plaisir.
Plus la durée de vie d’un produit est longue, plus son impact sur notre planète est faible. C’est la raison pour laquelle nous nous sentons concernés par la qualité de nos produits et que nous nous engageons à les réparer tout au long de leur cycle de vie pour favoriser leur longévité. Depuis le 1er janvier 2021, nous avons choisi d’étendre notre garantie initiale de 2 ans à une durée de 5 ans sur une sélection de produits.
Contact info
Annecy, France
- +33 4 85 21 31 78
- eshop@fusalp.com
- fusalp.com
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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quick response and friendly counseling
January 21, 2025
High quality jacket
High quality jacket. Super warm and fast delivery… did not fit unfortunately.
January 13, 2025
very good experience online shopping…
very good experience online shopping for can received the goods within 3 days Delivery after I ordered . Every single products with very detail explanation and information for people can understand which one is match what they looking for . Also All products design and the quality both are can see higher level.
Maybe can provide more casual wear lines product ( T-shirt, shirt , etc ) for young age ( 20 - 40) market in the further .
January 15, 2025
Nice product
January 14, 2025
Fast and clear service.
January 9, 2025
Happy owner of a second Fusalp
I loved the idea of receiving a non identified cardboard box and then when opening, seeing your name and color brand inside. The Fusalp I ordered was perfect for the present cold weather. Very happy to wear it at the office the following day.
January 8, 2025
Quality/delivery
The quality of the clothes is amazing. The delivery is really very fast.
January 7, 2025
The speed with which you delivered the…
The speed with which you delivered the item and the quality of that ski pants once I tried them on, etc. were both among the best I've seen.
January 6, 2025
Lovely quality ..
I received ski trousers as a Xmas gift. I can’t recommend these enough. Fantastic quality , warm, lovely fit and so stylish. A new designer for me and I’m looking forward to treating myself to more items .
December 30, 2024
Unprompted review
fast delivery
fast delivery, good pictures of clothes, more detailed description of clothes mesurements would be an improvement
December 31, 2024
Great turnaround and product
December 23, 2024
Totally lived up to expectations
Awesome product that totally lived up to the finish and quality displayed on the pictures on the website.
December 19, 2024
I have ordered a jacket
I have ordered a jacket, a pair of pants and a technical jumper size 10y. It is too small. I have been into three Fusalp shops in Paris to exchange for 12 y. They have been absolutely unhelpful and the service is despicable. I will never ever buy Fusalp online. Boycott !
December 4, 2024
Reply from FUSALP
Dear Nicolas,
Thank you very much for taking the time to share your feedback with us.
We are very sorry to hear that your experience did not live up to your expectations. This is by no means the level of service we wish to offer our customers in our shops, and we apologise for any inconvenience caused.
Please be aware that you have the option of returning your items to the shop for a refund, or following the online returns procedure. If you wish, you can then make a new purchase in the size that suits you best.
We invite you to contact us at the following address: eshop@fusalp.com, so that we can provide you with all the necessary assistance and respond to your request as quickly as possible.
We thank you for your understanding and remain at your entire disposal.
La Maison Fusalp
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