Lucas B helped me out a ton with our bills package and getting us our cashback. 11/10 customer service and a lovely guy to speak to. Gave me a call about new tenants and in the same interaction helped... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will W was really kind and helpful on…
Will W was really kind and helpful on the phone to explain through questions I didn’t understand and help fix my problem.
May 19, 2026
Unprompted review
Reply from Fused
Hey Amy,
Thank you for taking the time to leave such a fantastic review for Will.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Very helpful customer service
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us even more. Would recommend
May 19, 2026
Unprompted review
Reply from Fused
Hi Sam,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Reply from Fused
Hi Peace,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Above and beyond friendly and professional service
Samuel, where to begin. What a legend. Samuel rang me up to offer assistance in setting up my bills package for the coming year today, and took a lot of stress and work off my hands. Absolutely above and beyond professional service, super friendly in conversation, and hands down one of the best people I’ve dealt with in customer service, if not the best. He ensured I got the best possible offer on the services we were renewing (already been with Fused for a few years, I would recommend them to any student) and was an absolute pleasure to talk with. Thanks so much for the assistance today Samuel, I did not expect to be reached out to and have everything literally sorted out for me, while being given complete clarity on what it was being provided to us. If I carry on, I’ll get too corny! But I have to say that he has restored my faith that there’s people out there who do care about doing their job properly and genuinely want to help people. Someone give this gentleman a bonus!!!
May 18, 2026
Unprompted review
Reply from Fused
Hey Kane,
Thank you for taking the time to leave such a fantastic review for Samuel - it's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Positive experience all round
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving my issue. Sounded like a very upbeat character which also helped me feel the experience was a positive one. Thank you so much Chloe!
May 15, 2026
Unprompted review
Reply from Fused
Hey Amber,
Thank you for taking the time to leave such a fantastic review for Chloe! It's great to hear they were able to help you with your query.
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
The fact that all my bills are gathered…
The fact that all my bills are gathered in a single transaction gives me the peace of mind, I don't have to start bothering for different direct debit dates for different bills. This is why I am very happy with fused.
May 14, 2026
Unprompted review
Reply from Fused
Hi Okere,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Samuel has been fantastic in helping me…
Samuel has been fantastic in helping me with my bills package renewal, couldn’t ask for better service
May 13, 2026
Unprompted review
Reply from Fused
Hi Tyrone,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Samuel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
George was amazing
George was amazing and helped us with our bills package when we weren’t sure what to do!
Great customer service and really nice guy Would recommend him to anyone looking for a package
May 12, 2026
Unprompted review
Reply from Fused
Hi Izzy,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
George has been the nicest and best…
George has been the nicest and best help for me and my flatmates when navigating a bills package! So sweet and helpful
May 12, 2026
Unprompted review
Reply from Fused
Hi Ilaria,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Jc,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Dan M made this experience
Dan M made this experience! He was so helpful and efficient in what we needed to do and made the steps very clear
May 8, 2026
Unprompted review
Reply from Fused
Hi Nathan,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Patience of a saint
George was incredibly helpful when I was trying to sort which bills package to go with. He went above and beyond to answer any of my questions and concerns, making the experience much less stressful. Thank you George !!!!!
May 7, 2026
Unprompted review
Reply from Fused
Hi Lily
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
George- the man, the myth, the legend
We were helped by George who was so understanding and an absolute diva, he made the process so easy to complete and answered all our questions patiently and clearly.
May 7, 2026
Unprompted review
Reply from Fused
Hi Lois,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Experience
My flatmate and I were looking for a cheap bills package but had no idea where to start. After ringing Fused and speaking to Lawson we felt a lot better and like we knew what we were doing. Everything was handled on this phone call very professionally, and we managed to sort out our bills package for next year!
Thank you Lawson for helping us!
May 6, 2026
Unprompted review
Reply from Fused
Hi Elouisa,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Lawson was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hayley was super helpful!
May 2, 2026
Unprompted review
Reply from Fused
Hi Jay
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I needed to make a last minute change…
I needed to make a last minute change to my account details and Erica was amazing. She had everything sorted in minutes, the process couldn’t have been easier. Thanks Erica!!
April 30, 2026
Unprompted review
Reply from Fused
Hi Leigh,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Jasmin M dealt with me today 5 ⭐️
Jasmin M dealt with me today and she was amazing she dealt with my problem straight away. She was very quick to respond and got us to a great solution that worked for both of us.
Thank you again Jasmin :)
April 28, 2026
Unprompted review
Reply from Fused
Hi Shaun,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service
April 28, 2026
Unprompted review
Reply from Fused
Hi Bello,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Stace is fantastic
Staff are always fantastic and quick to help. Stace who I spoke with today was kind and helpful. Brilliant team all round
April 24, 2026
Unprompted review
Reply from Fused
Hi Bryher,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Stace was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing service from Scarlet
I was assisted by a lovely lady named Scarlet, she was very helpful in keeping me calm as she was so polite and very quick with everything she helped with, thank you !
April 24, 2026
Unprompted review
Reply from Fused
Hi Corey,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Scarlet was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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