Lucas B helped me out a ton with our bills package and getting us our cashback. 11/10 customer service and a lovely guy to speak to. Gave me a call about new tenants and in the same interaction helped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Immensely helpful
My wallet had been stolen hence my cards blocked and I had payments due! Was immensely immensely stressed but Aimee was extremely helpful and managed to delay my payment in time for my card to come. Super super understanding and incredibly helpful - literally saved my life as I was freaking out. Incredibly grateful for excellent service.
February 27, 2026
Unprompted review
Reply from Fused
Hi Anastasia,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Aimee was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I recently used Fused Bills and had a…
I recently used Fused Bills and had a great experience from start to finish. Brandon was incredibly helpful, responsive and made the whole process straightforward and stress free. He explained everything clearly and was always quick to answer any questions I had.
Thanks again Brandon for all your support and bearing with me!
February 26, 2026
Unprompted review
Reply from Fused
Hi J,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Martin was extremely helpful
Martin was extremely helpful. Very transparent and guided through the process smoothly. Wouldn’t have been able to do it so quickly and efficiently without him
February 25, 2026
Unprompted review
Reply from Fused
Hi Harvey,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Martin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I spoke to Will B from the payments…
I spoke to Will B from the payments team, he was very helpful and made everything clear and ensured it all went smoothly. Super helpful!
February 24, 2026
Unprompted review
Reply from Fused
Hi Blenxh,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Will was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Brandon was so friendly and helpful…
Brandon was so friendly and helpful when it came to answering all of my questions about the bills package. He was very clear with his answers and left me feeling very confident with their bills package! The quote was also great price for our student house. Great customer service!
February 20, 2026
Unprompted review
Reply from Fused
Hi Jeanie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Toby,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam G was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hayley was more than helpful
Hayley was more than helpful. The call was, therefore, quick and concise as I wanted it to be.
February 16, 2026
Unprompted review
Reply from Fused
Hi Aaron,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Maisy’s fantastic work
Maisy was very helpful and efficient in her successful attempt to fix my issue. I was on hold for just 1 minute before being assigned Maisy and I can’t imagine the problem took more than 3 minutes to fix. She was very friendly and answered all my questions very well. My experience was as good as it gets.
February 13, 2026
Unprompted review
Reply from Fused
Hi Toby,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Maisy was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoken/messaged lily from customer…
Spoken/messaged lily from customer service team. Very polite and patient, and answered what I need to know. Thank you ever so much
February 12, 2026
Unprompted review
Reply from Fused
Hi Caitlin,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Lily was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Honest & respectful service from…
Honest & respectful service from Brandon.
February 11, 2026
Unprompted review
Reply from Fused
Hi Prince,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The staff in One utility have to be the best nationwide!
Dan M was really helpful in sorting out my billing issues. He was friendly, empathetic, and made the whole process feel easy and stress-free.
I genuinely enjoyed speaking to him and, as always, I’m really impressed with the level of support offered.
February 10, 2026
Unprompted review
Reply from Fused
Hi Bella,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Daniel was really lovely
Daniel was really lovely! He sorted all my issues really quickly
Thank you
February 10, 2026
Unprompted review
Reply from Fused
Hi Elea,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Very impressed with the service
Very impressed with the service at fused!! Hayley was incredibly helpful on the phone 🤩
February 9, 2026
Unprompted review
Reply from Fused
Hi Macy,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with, then please do let us know!
Thanks again
Fused Bills
I rang and spoke to Daniel
I rang and spoke to Daniel, couldn’t have been more helpful went above and beyond to help with the request!
February 5, 2026
Unprompted review
Reply from Fused
Hi Hannah,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with, then please do let us know.
Thanks again
Fused Bills
Live chat super easy to use
The live chat was super easy to use and though it warns you of wait times I was actually straight through to someone on a Saturday afternoon! Great team and man thanks to Dan for the help!
February 7, 2026
Unprompted review
Reply from Fused
Hi Riker,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with, then please do let us know.
Thanks again
Fused Bills
Katie in customer support was amazing
Katie in customer support was amazing. She helped with both of my queries immediately and helped us set up a new tenant on our package. 10/10
February 7, 2026
Unprompted review
Reply from Fused
Hi Velvet,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Katie was able to assist with your query and if there is anything further we can help you with, then please do let us know.
Thanks again
Fused Bills
Great customer support
Great customer support, very helpful! Got my problem resolved straight away.
February 4, 2026
Unprompted review
Reply from Fused
Hi George,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Liam G was very friendly and helped me…
Liam G was very friendly and helped me resolve my issue very quickly. It was a very nice interaction, and a great customer service experience :)
February 4, 2026
Unprompted review
Reply from Fused
Hi Crystal,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Liam G was superb at getting me the…
Liam G was superb at getting me the help i needed very quickly!
February 4, 2026
Unprompted review
Reply from Fused
Hi Yara,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Debby,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.