I ordered a present for a house warming party at your shop. As it was announced on the website, it was supposed to arrive between 7th and 9th of December. But the package arrived only the next week, 1... See more
Company replied
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See what reviewers are saying
Fast free next day delivery. Fan is very pretty and functions well. The assembly instructions could be better, there was no diagram, and the fan when operating makes more noise than my others with pla... See more
Company replied
We decided to use Fust Niederwengen to renovate a large bathroom. The advice we were given was perfect, the choice of materials and equipment made easy in a very friendly way. We then received a detai... See more
Company replied
The most terrible service I have ever witnessed!!!!! They did not deliver my package. They do not accept liability and say I need to contact police. For what? To report criminals like yourself? Fust... See more
Company replied
Company details
Contact info
Industrie Haslen 3, 9245, Oberbüren, Switzerland
- +41 71 955 50 50
- info@fust.ch
- fust.ch
3.3
Average
8K reviews
Replied to 96% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfekt...👍🏻 Go inn and find out…
Perfekt...👍🏻 Go inn and find out 😊😊inkl. 1Kg Kaffee ganz unverhofft 😁
May 10, 2024
Unprompted review
Reply from Fust
Grüezi Herr Vogel
Wir danken Ihnen vielmals für Ihre positive Bewertung und freuen uns, Sie auch in Zukunft zu unserer geschätzten Kundschaft zählen zu dürfen.
Freundliche Grüsse
Ihr Fust-Team
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Absolutely terrible service
Absolutely terrible service! Changing the delivery dates or simply cancelling them without telling me. Not replying to an email about damage done to my apartment by the delivery person. No apology even when I sent a second email, just a rude reply. I am extremely disappointed!
April 29, 2024
Unprompted review
Reply from Fust
Dear Client
We are sorry that you have had a negative experience with us. The incident you have described does indeed not correspond to the service you are entitled to expect from a customer-oriented company such as Fust.
Please provide us with your order details so that we can process your request and contact you directly.
Kind regards,
Your Fust team
I went to purchase my TomTom at Fust…
I went to purchase my TomTom at Fust Chavannes. Helpful person who told me to contact Verdsoix for information, as Chavannes does not sell this product.
Called Versoix to have some information on the product. However, no one picked up the call.
April 25, 2024
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you are not satisfied with our service. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you can expect from Fust. We greatly appreciate your constructive feedback and will use it to further improve our customer service. Thank you for your honest opinion.
Kind regards,
Your Fust team
Excellent service and friendly staff!
Bischof provided exceptional service during my Apple Watch purchase at Fust in Zurich HB. His professionalism, friendly demeanor, and in-depth product knowledge made the experience smooth and enjoyable. I highly recommend seeking his assistance for any tech needs!
April 26, 2024
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
your Fust team
Don’t count on them to deliver order
Don’t count on them to deliver order. Waited a month and then they cancelled the order but only after I asked about delivery
March 21, 2024
Unprompted review
Reply from Fust
Dear Mr. Menzel,
We regret to inform you that your order has not yet been delivered. However, we would like to point out that we generally provide our delivery times as estimates and without guarantee. Nevertheless, we sincerely apologize for this unexpected delivery delay. Since our availability often depends on the inventory of external suppliers, this may occasionally affect the availability of certain items.
Best regards,
Your Fust Team
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Reliable company that provides things…
Reliable company that provides things at reasonable prices, plus I get Coop |Supercard points & can pick-up goods from my local store.
March 8, 2024
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
Your Fust team
Poor overall service - Worst Cust Service!
I placed an order for "immediate pickup":
Went to the store 3 days after I placed the order, they told me the product wasn't there.
I raised a claim on Fust website. After some days they replied "they needed to change the product" and that they were giving me a slightly better one. I accepted and waited for them to notify me when to go pick up.
They never sent any communication and I continued to complain over the website. NO REPLY.
I finally called them to understand the situation and to cancel the order. They've said I was gonna be refunded with a voucher and so far I haven't received anything from them.
MY EXPERIENCE IS TERRIBLE WITH THIS COMPANY
March 8, 2024
Unprompted review
Reply from Fust
Hello Mario
Thank you for your honest feedback.
We regret that the products you requested were not available shortly.
In the meantime, the payment have been returned to you.
We hope to be able to welcome you back and satisfy you with our service.
Kind regards
Your Fust-Team
Do not use DPD as delivery service
Please do not use DPD as delivery service.
I'm at home, waiting for my package worth 800CHF to be delivered this Tuesday. The delivery was moved to Wednesday. On Wednesday courier marked package as undelivered without ringing doorbell, and moved delivery to Thursday. On Thursday - today they marked the package as undelivered AGAIN, without ringing doorbell. I don't even know how to receive the package now.
I'm not going to buy from your store ever again simply because you use DPD to deliver things.
February 1, 2024
Unprompted review
Reply from Fust
Dear Client
We regret that the delivery of your order has caused you such inconvenience. We place great importance on our service and quality, and this naturally includes our collaboration with delivery service providers. Constructive feedback is essential for improving our service, and we greatly appreciate your honest response. We will share your experience with the delivery company to ensure that your next purchase is delivered smoothly.
Kind regards,
Your Fust Team
Friendly and helpful
Easy to order online and find the nearest store for pick up. The staff at the store were friendly, knowledgeable and very helpful. I would go again.
January 20, 2024
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
your Fust team
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We decided to use Fust Niederwengen to…
We decided to use Fust Niederwengen to renovate a large bathroom. The advice we were given was perfect, the choice of materials and equipment made easy in a very friendly way. We then received a detailed plan of all the work necessary and, to our great surprise, all the dates worked, the workment arrived and worked very efficiently and were very friendly. We are thrilled with our bathroom and cannot recommend Fust Niederwengen more highly. A very pleasant experience in spite of 6 weeks of work in the flat.
October 18, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
your Fust team
No delivery of product
Ordered "next day delivery" - almost a week later the package still hasn't arrived. No response from Fust when contacting them via contact formulas.
December 11, 2023
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you were not satisfied with our service. We sincerely apologize for the inconvenience caused. Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further improve our customer service. Thank you for your honest opinion.
Kind regards,
Your Fust Team
I purchased an oven and microwave and…
I purchased an oven and microwave and paid for the installation which was fine and I agreed the price and paid it.
A week later I receive another invoice for 20frs apparently to check the installation was safe and correctly done.
Not fine. This should be included in the original quote and at the very least explained ahead. I don’t need to pay extra to check things work, I expect when pay for an item that they work and are safe to use.
November 30, 2023
Unprompted review
Reply from Fust
Dear Client
We are very sorry to hear that you were not satisfied with our service. We sincerely apologize for the inconvenience caused. Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further improve our customer service. Thank you for your honest opinion.
Kind regards,
Your Fust Team
Fantastic online shopping experience
Very good price. Excellent online ordering experience - very smooth process & prompt notification of order status.
Ordered 7pm Tuesday. Delivered 1pm wednesday.
December 5, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
your Fust team
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Delivery was super fast even during…
Delivery was super fast even during Black Friday. The product was perfect.
November 30, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review.
We look forward to counting you among our valued customers in the future.
Kind regards, your Fust team
Ordering was simple and quick delivery
The ordering process was very simple and the delivery was made the next day, excellent service.
My only concern was that the delivery was made without the requirement to sign for the items that I ordered. The order was over CHF400.00 and I feel a signature to receive the items should have been mandatory
November 28, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
your Fust team
Amazing great service
November 23, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
your Fust team
great price and good shop assistants
great price, fast service, good people at the shop giving advices on the installation
November 17, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to counting you among our valued customers in the future.
Kind regards,
your Fust team
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Very efficient on time delivery
Very efficient on time delivery. Product was as expected.
October 26, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive feedback and we are looking forward to have you as one of our
among our valued customers in the future.
Kind regards
Your Fust-Team
100% recommended
Giving 5 stars for delivery and microwave oven works wonderfully.
October 24, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive evaluation and we are looking forward to count you among our valued customers in the future.
Kind regards
Your Fust Team
Quick and easy shopping with fast…
Quick and easy shopping with fast delivery. In this instance I got a Miele vacuum cleaner, which arrived next day.
October 12, 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive evaluation.
We are pleased to be able to count you among our valued customers in the future.
Kind regards
Your Fust-Team
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