I bought 2 gorgeous dresses on line from Futario. Depending on the style and stretchiness of a dress, I can either wear a size Small or Medium because I wear a size 34DD bra. So I ordered Small and... See more
Company replied
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See what reviewers are saying
I have ordered a dress for more than 1 month full paid and they informing me that thsi item is in produst line and will be shipped to me . The first date of shipping was 24 of April , now they are te... See more
Company replied
If I could give negative stars I would. I ordered a dress for my wife more than 5 months ago. Their responses were always the same, “it was being made.” Then I got a random text that said it was shipp... See more
Company replied
The customer service is excellent. I had ordered a dress but it really did not fit on me. So I asked to return it. They offered to let me pick another one that I would like to replace. So I did pick a... See more
Company replied
Breach of guidelines
“ Bohemian Floral Print…
I ordered the “ Bohemian Floral Print Cotton And Linen Striped Blazer” in large and it’s too small. I contacted customer service and they immediately responded. They requested my measurements and sizes I typically wear. As soon as I submitted my info, I was contacted again immediately. I’m told that they will be expediting the production of a new jacket for me and will ship it asap. They also said I can keep the jacket that is too small to give as a gift. I’m very pleased with the service, and, BTW, the too small jacket is adorable and is well made. Thank you and I anxiously await my new jacket!
Christine
March 14, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
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The size 16 is a size 6 or SMALLER
The size 16 is a size 6! When trying to return it I was NEVER able to find the website to start the return. And of course you stated it was delivered 14 days before it was. The jacket was well made and exactly what I wanted but the sizing was completely misstated.
After being contacted by the company to email the company at a certain email the company further responded it was too late. Keep in mind when ordering from this company they are NOT customer friendly. I now have a well constructed jacket I paid $138 for the is a size something since my daughter who is a size 6 could not get it on either.
March 3, 2026
Unprompted review
Reply from Futario
We’re so sorry you received a jacket that was drastically mis-sized and had such a hard time starting your return—this is completely not the experience we want for our customers. We’re thrilled you loved the quality of the jacket, and we hate that the sizing mistake and unclear return process ruined it for you.
Please send an email to [support@futario.com] with the name/email you used to order, and we’ll immediately send you a clear return guide and assist with every step. We promise to respond quickly and make this right.
Thank you for giving us the chance to fix this.
Futario Team
I absolutely love this dress
I absolutely love this dress. My order came quickly and the quality and fit are are as advertised. Im ordering three more!!!
March 12, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Great company!
I have placed two orders with Futario.
Both blouses are beautiful and high quality! Unfortunately, the second blouse was too big. Therefore, I contacted the customer service and they were very prompt in getting back to me. I offered to return the size too big for the smaller size, but they said to just keep the bigger size and they would ship me out the smaller size at no charge to me. This is great customer service and I highly recommend this company for purchasing beautiful clothing.!
March 13, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I would never recommend ordering…
I would never recommend ordering anything from this company.
I have waited a month for a blouse and have received several excuses from different individuals.
2 weeks ago they told me they would cancel the order and refund mt credit card within 48 hours.
I never received the credit. I had to file a dispute with my credit card.
Bad business!
February 17, 2026
Unprompted review
Reply from Futario
We are deeply sorry to hear about your frustrating experience and the delays in resolving your order issue—this is completely unacceptable and falls far short of the service we promise to our customers.
We have attempted to locate your order using the information from your review, but we were unable to find a matching record in our system. To help us address this promptly and verify your refund status, we kindly ask you to contact our official customer service team at [support@futario.com] with your order number, payment details, and the timeline of your cancellation request. Our team will immediately investigate your case, confirm the refund processing, and work to resolve any outstanding issues with your credit card provider if needed.
We value your trust and are committed to making this right for you. Thank you for your patience and cooperation.
Futario Team
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⭐⭐⭐⭐⭐Boutique Quality with Truly Exceptional Customer Service
⭐⭐⭐⭐⭐
Excellent customer service! They were incredibly responsive and truly wanted to make sure I was satisfied. When the jacket I ordered wasn’t the right fit, they immediately offered to replace it and made the process seamless.
My recommendation when ordering is to go with your regular size — the garments fit generously. The quality is beautiful, and I receive compliments every time I wear them. I’m very impressed!
February 20, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This is a fake site don’t buy
This is a fake site don’t bout. The clothes on their site looks real good and have a nice price. What you get is something plastic bad done and impossible to use. They anser trustpilot but nothing they say is true. The clothes are to good to be true. Don’t buy.
March 4, 2026
Unprompted review
Reply from Futario
We are truly sorry to hear that you are disappointed with your purchase and that you believe our site is fake. We take your concerns very seriously.
We have searched our order system using the information from your review, but we were unable to locate a matching order. To assist you properly, we kindly ask that you contact our customer service team directly via our official email (support@futario.com). Please provide your order number and details of your issue, and we will immediately look into this and resolve it for you.
We assure you that we are a legitimate business and we stand behind the quality of our products. We hope to have the chance to make this right for you.
Futario Team
I love the clothing on this website
I love the clothing on this website. Everything I have purchased is great quality. If there is any issue customer service is prompt to respond and resovle the issue for you.
March 2, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
They made sure I was taken care of
They made sure I was taken care of. I had 4 items that did not fit & they told me to keep them with a full refund. I've never had that happen. Thank you. When I find something I like again I won't be nervous buying it, because I know the customer service is amazing.
March 9, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
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Always friendly
Always friendly, easy to work with if there is an issue.
February 1, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The customer service was excellent
The customer service was excellent, with a quick response and a suitable solution.
March 9, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Do not order from this company
Do not order from this company. The material of their clothes feels like a cheap mix of soap, plastic, and cling wrap, and the items look absolutely nothing like what they advertise. The pictures are completely misleading.
To make matters worse, their customer service is atrocious. They write in English, but apparently cannot understand it. I have gone back and forth with them at least a dozen times, and every response takes us right back to square one with the same repetitive, pointless questions.
It honestly feels like a deliberate tactic to exhaust customers into giving up and walking away from their money. Unfortunately for them, that strategy will not work on me.
March 6, 2026
Unprompted review
Reply from Futario
We sincerely apologize for the issues you've faced with the product quality and the poor customer service. This is not the level of service we aim to provide. We see that a dispute has been raised for your order, which has frozen the funds and is preventing us from assisting you. To move forward, please cancel the dispute and then contact us directly via email. Once you do, we can locate your order and address all your concerns promptly.
Futario Team
Great Service and quick response 👍🏻
March 5, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
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DO NOT ORDER
If I could give no stars I would. DO NOT order from this site. It takes forever to get the order, the quality of the items DO NOT match the online pictures. You cannot return items, they put you in an email circus of trying to get you to select items from the site to replace the items you are unhappy with and each time I selected replacement items they were out of stock. This experience has been a total nightmare and I have basically wasted $240
March 3, 2026
Unprompted review
Reply from Futario
Hi Maggie, we're sorry to hear about the frustrating experience you've had with your order and the issues with the replacement items. We understand your disappointment. To help resolve this quickly, could you please contact our customer service team at [support@futario.com] with the email address you used to place your order? This will allow us to locate your order details and assist you further.
Futario Team
Great Customer Service
Great customer service. Quick response, understanding. Fixed the problem immediately. Would definitely buy from them again.
March 3, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Beautiful product from Futario
I recently purchased a product for the first time at Futario. The product took a bit longer than I thought it would, almost a month. I purchased this, 'Elegant Black Lace Panel Sleeve Blazer' in a Large. I usually fit in M t-shirts and vest and jackets in a L, purchased at stores locally. But this top in Large fits very tightly. So go up larger if you need to. The quality of this top is exceptional. I'm sometimes disappointed with online shopping, but I will most definitely be buying more from this vendor.
February 11, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Very fast and considerate responses to…
Very fast and considerate responses to any issues I have regarding my order. Very happy with the service I received and the clothing
February 28, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
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Whatever you do don’t shop here
Whatever you do don’t shop here. Junk from China and website says they give easy returns? They won’t even get back to you, then after 10 emails they say oh you send crsp back to China on you? And PayPal won’t back you either, says up to you to get your money back.
January 4, 2026
Unprompted review
Reply from Futario
We're very sorry for the disappointment and frustration caused by our return process and the product quality. We've checked our records and couldn't find your order with your ID.
To help us investigate and assist you, please contact us using the email address linked to your order. This will allow us to locate your purchase details and address your concerns promptly.
Our email : support@futario.com
Thank you for your patience.
Futario Team
Great customer service
I had some sizing issues with both my blouse and blazer. Great customer service in figuring out the reshipments and refunds. Very happy with the new sizing and the quality of the clothing. I will definitely be purchasing from Futario again.
February 20, 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
They are trying to make it right now
)I am trying to make a return and they are not making it easy , first it’s only by email and second they tell u to get a credit and buy something else instead . I want a refund , the quality of the lace is cheap and not what is shown . And thank u for saying u will refund it now ,but I only received half the refund ?
February 27, 2026
Unprompted review
Reply from Futario
We are deeply sorry to hear about the frustration you've experienced while trying to return the item. We sincerely apologize for the inconvenience caused by our return process and for the disappointment with the quality of the lace, which did not meet your expectations.
We want to confirm that we have processed a full refund for this defective product. The funds should be returned to your original payment method within 3-5 business days.
We take full responsibility for falling short of your expectations and will use your feedback to improve our processes and product quality. We hope to have the chance to earn back your trust in the future.
Futario Team
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