I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The product delivered fitted my strimmer unlike the one available from another supplier via Amazon which does not it. Delivery was prompt
After a newly bt hedge trimmer failed after an hours work, a couple of emailsto their help@, (with no response), and then a few calls a new unit was sent. So 4/5 … fairly happy.
Excellent customer service from Futura Direct. My hedge trimmer was replaced free of charge very quickly after it stopped working. We purchased it a year ago. With which Eloisa was brilliant. Highly... See more
Company details
Written by the company
At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
Contact info
Unit 8, Quantum Court, Church Lane, Adwick-le-Street, DN6 7AY, Doncaster, United Kingdom
- help@futuradirect.co.uk
- futuradirect.co.uk
4.0
Great
602 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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2nd time we've had to replace…
2nd time we've had to replace plug/controller. Total costs almost as much as original item.
September 24, 2024
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Good quality product at a Garden coversreasonable…
Good quality product at a reasonable price.
August 27, 2024
Appalling customer service
Appalling customer service, do not buy direct as if you have any issues they will not be resolved.
Product arrived with missing parts which we didnt even realise as the manual is so useless. Having to chase them constantly to sort a return and still not resolved due to horrendous response time and avoidance of issue. DO NOT BUY!
September 20, 2024
Unprompted review
Outstanding Customer Service
I had occasion to contact Futura’s Customer Services Department and I must say they were extremely helpful and resolved my problem in a professional and timely manner. Given my previous (poor) experiences with other suppliers, I can honestly say that Futura are head and shoulders above those so would definitely recommend them and will be purchasing another Terratek product when the time comes. A big five stars to them ⭐️⭐️⭐️⭐️⭐️
September 7, 2024
Unprompted review
Excellent service.
August 26, 2024
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MATTER RESOLVED
A refund has now been received for my faulty hedge trimmer and I want to draw a line under the whole experience.
My thanks to Futuradirect for organising the refund and also to Trustpilot for allowing me to air the issue..
August 20, 2024
Unprompted review
First class service
July 30, 2024
Excellent product and service
Excellent product and service. Would recommend Futura Direct
July 28, 2024
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Fast ordering,fast delivery,great…
Fast ordering,fast delivery,great prices,value for money,,very happy
July 28, 2024
ISSUE RESOLVED-
THIS MATTER HAS NOW BEEN RESOLVED TO MY SATISFACTION. The replacement head-Blade Holder- looks 99.9% the same as original BUT does not secure to the spindle. Have photos of everything but cannot find to whom to send. £14.99 down the drain by looks of. Purchase was serviced by Mona Mona as far as I can make out.
Item needed was Part 43 from the parts diagram.
Strimmer: TTCGT18-3
THIS HAS NOW BEEN RESOLVED WITH A PROPER REPLACEMENT PROVIDED.
July 18, 2024
Unprompted review
Reply from Futura Direct
I'm very sorry you've encountered this issue. Please send an email to help@futuradirect.co.uk with 'Attention: Robert' in the subject line, and we will resolve this situation for you.
Promises Promises!
I've been promised a free replacement for a blade holder on the TTCGT18-4 Grass Trimmer recently purchased. It's been over a week and still no sign of it. They said it would take 3-5 days. Beginning to get suspicious.
February 1, 2024
Unprompted review
Reply from Futura Direct
Hi Carole,
I apologise for the inconvenience. I checked your order and found that the replacement set was lost in transit. As a result, I have issued two free sets for you with our sincerest apologies.
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still having problems with cordless…
still having problems with cordless hedge cutter they have sent me new batteries but soon as it cuts through small branch stops working but i only use it for the lady next door who as MND so not the ideal situation regards barrie ps if you tell me what i need to do then i will fix it as i am a retired electronics engineer
July 9, 2024
Unprompted review
Good product and packaging delivered on…
Good product and packaging delivered on time. Multiple purchases made previously.
June 25, 2024
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Good service and product
June 26, 2024
Waste of money, time and space
Bought a cordless hedge trimmer in June 2023 and only used it a couple of months before storing it for winter. Got it out this week (July) and it wasn't working properly. The contact numbers on the Terratek website are incorrect. When I finally got the correct details they replied with a generic message. Tried again, same message. They are a waste of time, not interested in after sales care, now I know why their products are cheap, you get what you pay for.
July 2, 2024
Unprompted review
Reply from Futura Direct
Hi Steve,
I'm very sorry you've encountered this issue. Please send an email to help@futuradirect.co.uk with 'Attention: Robert' in the subject line, and we will resolve this situation for you.
Battery
Ordered an item, but no longer required, therefore I had to cancel the order, I was fully refunded with no problem
Thanks
May 27, 2024
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