Incredibly dissapointed with my experience with this company. Especially because I used them before and had a great experience. The work was initially so bad I thought it was a joke. I underst... See more
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same as previous review paid for item sent emails and messages with no answer
Paid for my copies, it's been a month and haven't received them. Sent emails no reply. Anxious customer wanting photo of my parents. There is no phone number to contact them. Please just want what I... See more
Thank you Lewis for the tremendous job you did restoring a very old photo of my next door neighbour Marie who recently passed away. Her husband was absolutely thrilled with what you were able to ac... See more
Company replied
Company details
Information provided by various external sources
Futura Photo provides old or damaged photo restoration and colourisation services. Quick, professional and personalised team. Get a free quote within 24h.
Contact info
59 Wilcox Street, 3072, Preston, Australia
- hello@futuraphoto.com
- futuraphoto.com
1.9
Poor
62 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Futura Photo
Hi Nicole, Thank you for your 5-star review.
Best regards,
Lewis
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Futura Photo brought the photo back to life.
Futura Photo were very patient with some payment issues. The photo itself was lovely. It was extremely faded and damaged. My Nan had no other copies of herself in her wedding dress on her own. Futura Photo brought the photo back to life adding colour and brightened it. We are all so happy with the result. Thank you so much!!
December 18, 2020
Reply from Futura Photo
Hi, Erin,
Thank you for sharing your experience with Futura Photo services and leaving us a five star rating. It has been a pleasure to be of help, we look forward to assisting you again in the future.
Kind regards,
Lewis
Great service
December 16, 2020
Reply from Futura Photo
Hi Clarke, thank you for your 5 stars. Glad to hear that you liked the way we served you.
Best,
Lewis
Exceptional Service Outstanding Results
FUTURA PHOTO has far exceeded my expectations in restoring a photo which in my opinion was beyond repair. Having total disregard for the cost of repairs, I decided to go ahead with the restoration and was blown away by the final result. Lewis from FUTURA PHOTO has done a brilliant job and I highly recommend FUTURA PHOTO to anyone who requires photo restoration.
December 14, 2020
Reply from Futura Photo
Hi Harry, we are overwhelmed with your fantastic review. As I say, we love a challenge and even more, seeing that the clients are happy with the outcome.
Many thanks,
Lewis
Restored My Favourite Picture
I have only one photo of when my husband & I first met, but the photo was damaged by water . I was devastated for years but requested Futura Photo restore the photo for me. Within one week they had fully restored the photo and I could not be happier. Thank you so much!
December 13, 2020
Reply from Futura Photo
Hi Belinda,
Thank you very much for taking the time to leave us this kind comment. We greatly appreciate the 5 star rating. We look forward to serving you in the future.
Best regards,
Lewis
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Excellent and prompt service
Excellent and prompt service. I was very happy with the end result of the restoration and printing of a very old photo.
December 11, 2020
Reply from Futura Photo
Hi Lyndsay,
Thank you for the 5-star rating and for sharing your experience with us. We hope you enjoy the restored photo.
Best regards,
Lewis
Great experience
The team were great to deal with. Wanted to fix a few very old photos. They provided an opportunity for review and request for any additional touch ups. Will be using them again in the future. Thanks team
December 5, 2020
Reply from Futura Photo
Hi Daz, thanks for taking the time to share your experience and the process involved until you got what you wanted. We look forward to helping you in the future.
All the best,
Lewis
Brilliant as always!
This is the 3rd photo I have had restored with Futura Photo and it was amazing again! It was a challenge given the age, and the team were so accomodating of all my change requests until it was perfect. Will definitely recommend and use their service again.
December 3, 2020
Reply from Futura Photo
Hi Bianca, it's so lovely to read your review! It took us a few versions until we came up the photo you wanted. As I said, we love a challenge and our work is not over until the client is satisfied.
Many thanks,
Lewis
Reply from Futura Photo
Hi Daniel, thank you so much for your five-star review, we are glad to hear you liked the job done.
Best,
Lewis
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I gave them a very shadowed image with…
I gave them a very shadowed image with the hope of getting a slightly improved photo. The result is brilliant far better than I expected so I am over the moon. Thank you so much.
November 28, 2020
Reply from Futura Photo
Hi Annette, thank you for your five-star rating and for taking the time to share your experience. It has been a pleasure being of help.
Great service
A great service and was able to beautifully restore a photo from the 70's with water damage and fading.
November 23, 2020
Reply from Futura Photo
Hi Rs, thank you so much for sharing your 5-star review, we really appreciate it.
Best,
Lewis
Had a wonderful experience with Futura…
Had a wonderful experience with Futura Photos. Wanted a old damaged photo of me and my step dad restored to give him as a Christmas gift, was very quick service and even though the top of his head was missing in the photo they were able to fix it by using another photo. Very happy with the outcome and can’t wait to see his reaction. Thanks so much!
November 22, 2020
Reply from Futura Photo
Hi Brenna, we appreciate you sharing this experience of restoring the family photo. The use of additional images for reference purposes to recreate missing or damaged areas is very helpful. We hope your step dad enjoys this special Christmas gift
Best regards,
Lewis
Couldn’t be happier with my restored…
Couldn’t be happier with my restored photo the service and efficiency was outstanding
Lewis was amazing!
November 20, 2020
Reply from Futura Photo
Hi Joanne, thanks for taking the time to share your experience with Futura Photo. I'm glad we were able to help you get your photo restored as you expected. We look forward to helping you in the future!
Best regards,
Lewis
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I am extremely happy with the…
I am extremely happy with the restoration of the photo I submitted. It was torn across in three pieces with creases and rough edges. The end result is outstanding; your service and follow-up excellent. I would recommend you to anyone requiring this service.
November 17, 2020
Reply from Futura Photo
Hi Betty, thank you for your kind words and for taking the time to share your feedback! We are happy we were able to help, and the result pleased you. We look forward to serving you in the future.
Excellent service
Excellent service, very happy with the result. Highly recommend Futura Photos
October 31, 2020
Reply from Futura Photo
Hi Julie, thank you for your feedback. We really appreciate your 5-star review.
Restored photo!!!
During a clean up at my mums I found a photo of my mum and myself with my 2 sisters, 1 of which is no longer with us. The photo was in terrible condition with marks all over it.
I took the photo and contacted Futura who Restored it to its original condition, I was shocked at the amazing job they did . I framed it and gifted one to my mum and one to my remaining sister.
My mum was reduced to tears.
Thank you Futura
I will definitely use you again in addition to highly recommending you to anyone! Regards
October 28, 2020
Reply from Futura Photo
Hi Janette, thank you for taking the time to leave your feedback. We are pleased to hear that we contributed to making your mum so happy! We look forward helping you very soon
Best regards, Lewis
Efficient service at a good price
October 24, 2020
Reply from Futura Photo
Hi Ernest, thank you for your five-star review. We look forward to assisting you in the future.
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An amazing restoration of a badly damaged photo
Thank you for restoring my uncle’s photograph - badly water damaged - to its original condition. It really brings him back to life for inclusion in a family history album. Your service and communication were also excellent.
October 23, 2020
Reply from Futura Photo
Hi Wendy, thanks for taking the time to share your experience. Your picture was severely damaged from contact with water in the past. Fortunately, it is now in great condition to be printed and placed among your family memories.
Happy with the overall experience and…
Happy with the overall experience and outcome.
October 22, 2020
Reply from Futura Photo
Hi Andrew, thank you for your 5-star review. Pleased to hear your feedback.
Amazing Colour and Restoration
Amazing restoration and colourisation of an old family photo. Quite frankly, I was blown away by how well it was done. Polite, prompt and helpful customer service. I highly recommend Futura Photo for any colour or restoration needs for your family photos.
October 14, 2020
Reply from Futura Photo
Hi M.J, thank you for your 5-star review and recommendation! It’s so nice to hear you liked the restored photo and our service.
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