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FX Replay Reviews 577

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional customer service and the helpfulness of the staff. Customers consistently praise the quick response times and the professional, patient approach of the support team, who go above and beyond to resolve issues and make users feel valued. The user experience is often described as intuitive and enjoyable, with many appreciating the platform's features and ease of use for backtesting and strategy analysis. However, some people were dissatisfied with the app, reporting it to be slow, laggy, and prone to bugs that hinder productivity and lead to lost progress. A few other people also felt that customer support was bad, mentioning unresponsiveness or being brushed off with inadequate solutions.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's smoothness, intuitiveness,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and quick... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, reliable, and... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Application

Consumers generally find the app to be a positive and impressive tool for backtesting and journaling trading... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more

Company replied

Rated 5 out of 5 stars

I had an unexpected subscription renewal and reached out to FX Replay for help. Sebastian Patzi assisted me, and I couldn’t be more grateful. He responded quickly, was incredibly understanding,... See more

Company replied

Rated 5 out of 5 stars

I’ve been using FXReplay for over a year now, and it continues to impress me. The platform strikes the perfect balance between being in-depth and detailed, while remaining clean, simple, and gen... See more

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more


Company details

  1. Software Company

Written by the company

FX Replay is a 100% web-based backtesting tool that uses the best charting platform in the market, TradingView, to bring you the BEST backtesting experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Very poorly organized backtesting…

Very poorly organized backtesting experince, they are profitable and making money since there is not a true comptetitor out there in the market yet, but when a true competitor arrives, FXReplay will be forgotten. Stupid bugs, bad user experience, decent analytics even though they could be much better. For the price of 35$ monthly, I think the user should get much more and a much much better experience.

August 6, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

We’re sorry to hear you feel FX Replay hasn’t met your expectations. We’d really like to learn more about the bugs and issues you’ve experienced so we can improve your user experience. We also wanted to mention that besides our $35/month plan, we offer an Intermediate plan that might better fit your needs. If you can share your feedback with us at contactus@fxreplay.com, we’ll review it carefully and can offer you a discount as a thank-you for helping us improve.

Rated 5 out of 5 stars

Good customer support

Good service. Solved my problem and also offered 30 days free service to test things out. Highly recommended

July 23, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

We’re so glad to hear your problem was solved and that you’re enjoying the free trial period! Thank you for the kind words and recommendation — it means a lot to us. We’re here anytime you need help or have feedback.

Rated 2 out of 5 stars

not working properly when saving, no templates, data get lost

software is good, but the problem is with the saving and the templates i spend all the time fixing it and making it right and its not saving, as well a lot of gaps and lost progress. Overall backstesting good, the whole software not working properly and for this price ,definitely not worth the price

November 20, 2024
Unprompted review
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Reply from FX Replay

Thank you for your feedback — we’re glad you enjoy the backtesting, but we’re sorry about the trouble with saving templates, layouts, and the gaps you mentioned. It may be that your templates or layout aren’t saving because your browser is set to delete cookies and cache automatically, so please check that setting.

We’d also like to understand more about the gaps you’re seeing so we can work on fixing them. Please contact us at contactus@fxreplay.com with your feedback — we’d love to improve your experience and can offer you a discount for the inconvenience.

Rated 2 out of 5 stars

Ok backtesting software however…

Good backtesting software however analytics freezes,mobile version doesn’t work
Too expensive to not work properly

July 13, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thanks for your feedback! We recommend using FX Replay on a laptop or PC for the best experience, as our team is still working on improving the mobile version.

Your experience matters to us, so please feel free to share more details with us at contactus@fxreplay.com — this will help us improve faster.

Rated 5 out of 5 stars

A Truly Great and Reliable Platform Backed by Outstanding Support

I’ve been using FXReplay for over a year now, and it continues to impress me. The platform strikes the perfect balance between being in-depth and detailed, while remaining clean, simple, and genuinely pleasant to use.

What really sets them apart, though, is their support team. Every time I’ve reached out, the response has been quick and genuinely helpful. Most recently, I spoke with Tobey, who went above and beyond—not only solving my issue but also taking the time to make me feel like a truly valued customer.

FXReplay has earned my trust over the past year, and I highly recommend it to anyone serious about backtesting and improving their trading edge.

July 9, 2025
Rated 5 out of 5 stars

Great app but alternate payment method…

Great app but alternate payment method like crypto would be really great as the available payment options don't work in nigeria where I am from and I really want to backtest more to horn my skills. It would be great if crypto payment is added

June 7, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you so much for the kind words about the app and we're really glad to hear you're enjoying it! We truly appreciate your passion for backtesting and honing your trading skills. Feedback like yours helps us grow and improve.

You're absolutely right — having alternative payment methods like crypto would be incredibly helpful for users in regions where current options are limited, like Nigeria. You're not alone in this request, and it's something we're actively exploring. While we can't make promises on the timeline just yet, please know that it's on our radar and being considered seriously.

Thanks again for reaching out and for your dedication to leveling up your trading. We’re cheering you on!

Warm regards,
The FX Replay Team

Rated 2 out of 5 stars

everything really good but after…

everything really good but after spending some time it start bugging or glitching and I have to continously keep refreshing the page really frustrating when backtesting.

June 8, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for sharing your experience. If you haven’t already, I’d recommend reaching out to our support team (contactus@fxreplay.com) by submitting a ticket and providing as much detail as possible — browser type, approximate session duration before issues start, any error messages, etc. That could really help us pinpoint what’s going on. Our goal is to ensure your backtesting is as smooth as possible and we are here to help.

Rated 1 out of 5 stars

I want to be able to remove trades that…

I want to be able to remove trades that and for it to be reflected back on the analytics dashboard, sometimes the whole backtest is unvalid for me because of this issue. would love to see this get fixed. Review: Temporary

June 3, 2025
Unprompted review
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Reply from FX Replay

Currently, it’s not possible to delete multiple trades at once. If you took one by mistake, you can use the Replay feature to return to a point before entering it, and it will be removed. We avoid bulk deletion to prevent results from being skewed by removing only losing trades. If you’d like us to refresh your analytics, please email contactus@fxreplay.com.

Rated 1 out of 5 stars

Customer support is just awful

I have experienced a problem where I have been unable to access any of the data I had been working on for almost 2 weeks.
So far it has been 3 days and unable to rectify the problem.
While I think the program is OK, albeit a bit glitchy at times, the customer support is awful.
I don't know if they are under staffed or just don't care, they didn't reply to my email, I had to go through discord and get a reply every 6 hours or so with extremely generic answers and questions have could have just asked me in one go.
I have used FXR for a while and while the software does it's job I am actually trying to find an alternative now because of how bad the customer support is.

May 29, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

I'm really sorry you're having a frustrating experience. This is not how we want our customers to feel. We will be reaching out to you individually to see what we can do to efficiently work towards a solution. Thank you for your feedback and we look forward with working with you.

Rated 4 out of 5 stars

best site for backtesting

after over a month of backtesting now i gotta say i quiet like this site! Although I had some problems in the beginning, after figuring everything out now, it really helped a lot with my strategie and mentality when it comes to trading. Very good site but crashes some times.

May 24, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for bringing the recent performance concerns you were facing to our attention and we truly regret any disruption you may have experienced.

To ensure we address the issue effectively, we’d really appreciate the opportunity to work closely with you. If you're open to it, we’d like to gather more details about the specific problems you've encountered. Please open a ticket with our support team (contactus@fxreplay.com). We look forward to working with you to get this resolved.

Rated 5 out of 5 stars

What I really appreciate about FX…

What I really appreciate about FX replay is how it balances value for customers with long-term sustainability. They’ve clearly built a system that not only delivers quality and convenience, but also fosters trust and loyalty. It’s refreshing to see a company that prioritizes customer experience while staying innovative and adaptable in a fast-changing market

May 22, 2025
Unprompted review
Rated 4 out of 5 stars

Good Backtest App

Good Backtest App

Very Solid, to get over 10 year or 5 year data on your trading strategy

But only 4/5 and not 5/5 cause sometimes it can take a bit of time to load data

Overall a solid software to get an idea of your profitability of your strategy

Thanks FX Replay

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

best so far

i will give a five star due to how orgnised you bring all tools together .i can get profit factor ,capital for paper trading and soon i hope lot will happen .no compains though my subscription ended are month ago.working hard to get on truck.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tool, easy to use and cutomize

Amazing tool, spent some quality time backtesting my ORB + ILM strategies for 3 sessions (London, NY, Asia) and was able to tweak it perfectly for my future trades.
Was a friend recommendation to use FXReplay and im happy i gave it a go.
Easy to use UI, everything is clear and customizable per needs.
Definitely a must for proper trading experience.

May 9, 2025
Unprompted review
Rated 3 out of 5 stars

Are yall ever gon fix the 4h freezing…

Are yall ever gon fix the 4h freezing issue? This has been a thing for so long its very annoying to say the least

May 6, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand how frustrating this is for you. At FX Replay, our team strives to provide the best possible service, and it's clear we fell short in your case.

We’d like the opportunity to make things right. Please reach out to us directly at contactus@fxreplay.com with your details so we can investigate the issue further and work toward a resolution.

Rated 5 out of 5 stars

Fxreplay is actually better than I…

Fxreplay is actually better than I thought it was. I was a bit intimidated at first and thought it was maybe too complicated or unnecessary. This is truly eye opening for me. The stats and accuracy is so good. Backtesting with trading view is frustrating and takes so much time. This is MUCH easier. I recommend it for traders of all levels!🖤

April 23, 2025
Unprompted review
Rated 3 out of 5 stars

Idea is good execution is mid

Idea is good execution is mid they should polish the site before asking for money because it is insanely glitchy and frustrating to use

May 3, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your honest feedback. I am truly sorry to hear that your experience with our platform has been frustrating and affected by glitches — that’s not the experience we aim to deliver.

If you're open to it, we’d love to learn more about the problems you encountered so we can better assist you and resolve them. Please reach out to us at contactus@fxreplay.com with any specific details.

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