Banner for FX Replay

FX Replay Reviews 572

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some customers also noted issues with the website, mentioning bugs, lagging, and occasional crashes that impacted their user experience. A few other people also felt that the customer support was bad, with some experiencing slow replies or a lack of care.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its smoothness, intuitiveness,... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers praise the platform as fantastic for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an unexpected subscription renewal and reached out to FX Replay for help. Sebastian Patzi assisted me, and I couldn’t be more grateful. He responded quickly, was incredibly understanding,... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more

Company replied

Rated 5 out of 5 stars

I’ve been using FXReplay for over a year now, and it continues to impress me. The platform strikes the perfect balance between being in-depth and detailed, while remaining clean, simple, and gen... See more

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more


Company details

  1. Software Company

Written by the company

FX Replay is a 100% web-based backtesting tool that uses the best charting platform in the market, TradingView, to bring you the BEST backtesting experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best customer service.

This is - without a doubt, the best customer service i have ever recived. Im being for real. They sometimes can answear in 20/30 minutes! Thats insane. I have never seen anything like this. Im not a bot, just amazed by what im seeing. I have been using fx replay for about 6 months now, and never had any issues with theirs customer service!

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Features and affordability

Having used this for two months now, I haven't encountered any issues with the number of sessions I can open, thanks to my Pro subscription. I'm pleased with the features it offers. However, it would have been more convenient if it integrated with multiple brokers. I really appreciate the effort they've put into this, especially the pricing, which is much more affordable than other platforms.

April 20, 2026
Unprompted review
Rated 3 out of 5 stars

Not the best

It is better than FTO, but still worse than TradingView. You can do better, add some more advanced features

April 7, 2026
Unprompted review
Rated 2 out of 5 stars

I wanted to like it, but I failed

I really wanted to like FX Replay, but it didn’t stick for me. Yeah, there is clean interface, easy to jump into replay - but that's all., and once you actually start using it, the cracks show

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Not a single positive review about this firm

The last time I wrote a review about this firm with their trash service and product was a while ago when everything is so dumb including feature usage and constant lagg with chart not even loading when switching timeframes
Now in 2026 their D@g sh!t service still angers me and annoyed me everytime I do backtesting. Still the same thing constant lagg chart not fully loading chart freeze for like twice in 2 minutes and thats the bottom line right there
Spending literally hundereds of dollars for subscriptions that couldn't even provide a proper service and match the basic need of customer
If your firm continues to do things like this you are going to be soon filled with negative reviews

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

loads of errors that fx replay has not…

loads of errors that fx replay has not been doing anything about for a long time, which makes it very difficult to use the platform and makes you no longer want to use it, and examples of errors include: a stuck chart, candles not appearing, problems with entering positions and much more

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use and cost effective

FX replay is an easy to use and cost effective simulator that can help improve your trading skills. The ability to trade futures & log your trades with different strategies and tags is really helpful.

Being the GUI is similar to Tradingview it makes the learning curve to use small.

Nice product indeed !

March 21, 2026
Unprompted review
Rated 4 out of 5 stars

Been using FX Replay for 3 months now…

Been using FX Replay for 3 months now am loving the tools that they have and how accurate they are in recording the trades ...The data recorded has really helped me commence on my live trading...
However there were small issues like charts lagging when using multiple chart layouts but id guess such issues were persistent when my WIFI speed was slow or when there were internet drops...
There customer service reply in time and are very interactive and i love that

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Full of bugs!

It is full of bugs. Replay, indicators, and just charts load don't work properly. Fix the bugs before you do anything else.

March 3, 2026
Unprompted review
FX Replay logo

Reply from FX Replay

We’re sorry to hear this has been your experience. Issues with replay, indicators, and chart loading are not acceptable, and we understand how frustrating that is when you’re trying to use the platform reliably.
Please reach out to our support team with details about your setup and the issues you saw. We take this seriously and would like the opportunity to improve your experience.

Rated 2 out of 5 stars

The tool does not fulfill its basic…

The tool does not fulfill its basic functions. There are constant errors and the website keeps crashing. After I sent a recording and described the issues to support, there has been no response. If I do not receive an answer and a solution to my problem, I will move to a competitor.

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Features are limited

The tool features are limited. Basically there is just replay. Charting, analytics, and many other aspects are much worse than competitors have. But I can still say that 4 stars is fair, even if you can't use it as a single tool for many tasks

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Shoutout to Basil

I had an amazing experience with the Support team. They replied me within 15 minutes on Sunday. I got help with a subscription renewal. Now I can enjoy backtesting even better. Huge shoutout to Basil who helped me with my problem. It really felt good that he was fast and helpful. Feel free to write to them.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

Had a tiny problem with the website so contacted support for a fix. Within 15 minutes Basil answered back very professionally. Generally very helpful and quick response time

March 14, 2026
Unprompted review
Rated 4 out of 5 stars

Good Support

First request went unanswered. Second requst was answered within 5 minutes. My account issues were insolved.

March 12, 2026
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback. We’re glad your account issue was resolved quickly once our team connected with you.

If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars

best support

March 9, 2026
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the kind words! We’re happy to hear you had a great experience with our support team.

Rated 5 out of 5 stars

Absolutely amazing software along with…

Absolutely amazing software along with amazing support

Thank you FX Replay
And Thank you Basil from support

March 8, 2026
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the amazing feedback! We’re thrilled to hear you’re enjoying the software.

We’ll be sure to pass your kind words along to Basil 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look