Citta 25L Backpack does not take a 16" business laptop
Citta 25L Backpack
The backpack is nice, it's light and does meet expectations in build quality. It does state though up to a 16" Laptop. I have a standard Lenovo Laptop and it does not fit. When I raised this to support they responded with, some models, such as certain 16-inch Lenovo laptops, have larger overall dimensions and may not fit comfortably in the laptop compartment.
For me, this is a bag that I cannot use as my primary use was work travel. Like most consumers, I can only trust what is said on the Website and if it states 16" it should take all 16" laptops and if it cannot then it should state this so as not to mislead.
As I am not a US citizen they also refuse a refund, which leaves me with a product that is not usable for me. These are not cheap bags and so I am now unable to swap it out for something that can take a 16" Laptop.







