I love their customer service quick response when you sent in request.. I have experienced this reoccurring problem about not getting my order as scheduled. I do like my previous glasses ordered.
Company replied
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Written by the company
FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries.
FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable.
Find Your Perfect Fit at FYTOO
Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours.
Your Satisfaction, Our Mission
At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
8825 53 AVE ELMHURST, 11373, New York, United States
Replied to 99% of negative reviews
Typically replies within 24 hours
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I am extremely happy and satisfied with the glasses I have purchased. The frames are beautiful, sturdy and of very good quality. The lenses are perfect. My lenses are progressive and with FYTOO (lenses), there is no “adjustment period”, I just put them on and keep going. I highly recommend FYTOO glasses.
Also, I need to mention that FYTOO’s Customer Service is the best I have interacted with, in quite some time.
Besides having the best quality products and Customer Service, FYTOO respects and care about their customers.
I have a very good experience with then . So far 6 prescription glasses . And lots of compliments because they look awesome.
Customer service alerted me regarding glasses needing a little more time to customize and I appreciate that.
Good customer support; they’re there to help even when problems arise.
I ordered prescription eyeglasses for the first time online from FYTOO. I had a great experience! Prescription is perfect, frames are beautiful, fast service and shipping, and awesome customer service and correspondence. 10 out of 10! I've already ordered another pair!
I love how affordable Fytoo is! The frames are very chic and cute. I would definitely order from them again!
First of all- FYTOO has one of the greatest selection of eyeglasses on the internet. Period. Just one stellar frame after another is offered consequently making it rather difficult to whittle my favorites list down to an orderable number. Their site is well laid out, user friendly and fun to peruse.
Customer service. Seems like there can be a detail here and there that can seem to always need extra attention. Therefore I am in touch with their support staff quite often. Now these are some DETAIL-ORIENTED kind of people who knows how to dot all the i's and always crosses all their t's! Fair is the name of their game. Fair to their own company to keep their interests alive and then Fair to their loyal customers who continually support their business-- like myself!
Always love me some trend-setting FYTOO specs!! Hats off guys.
David Duewel-from the plains of Kansas.
Terrible service. I bought a pair of glasses and paid for expedited delivery, but I’ve been waiting for over a month. They have completely scammed me. Liars.

Reply from FYTOO
I’ve been a loyal Fytoocustomer for a while and have always been happy with my glasses in the past. This recent order of six pairs was a bit of a challenge, as it took over a month to arrive and two of the pairs weren't quite the right fit or style for me. However, Kelly in customer service has been incredibly helpful in turning things around. She is offering two replacement pairs for the ones that didn't work out to ensure I’m 100% satisfied. I really appreciate her support and the fact that Fytoo stands by their products. I’ll definitely continue ordering from them!
Just ordered my third glasses from them and have recommended them to everyone I know.
I've worn glasses my entire life and these are right up there in quality and prescription accuracy with anything from eyemasters, lenscrafters, warby parker, etc, but for 1/4 of the price.
I am a frequent Fytoo customer. I really do love these frames. I have purchased quite a few of them. I love the quality of the frames as well as the dedication to sticking to my prescription. The frames also look very good on my face.
I love this site I think it is number 1 in offers and variety of its products. Here you can find different models and styles of glasses and above all different crystals. And the most important thing is that they can be purchased for a very affordable price since they always have offers with very good discounts. In my first order I had some little problems but thanks to that wonderful customer service system they solved the problem. I recommend them." 💯
They have an amazing variety of cool, comfortable, colorful eyeglasses. Customer service answers fast, the shipping and delivery times are as expected when you place your order and you can gind great discount codes for you orders as well!
Nice quality frames. The tinted option is crappy to non existent.
I am so happy with my new glasses. The progressive prescription is spot on, they are so lightweight I don’t know they’re there and I love the look too. Customer service is superb! I shall definitely be ordering again
I gave FYTOO 5 stars bc I’m always accommodated when it comes to my difficult eyeglass prescription. Customer service is always on point to make my purchase quick and easy
The first pair I ordered arrived but the prescription was not correct. I was about to chalk it up to a bad decision but Fytoo made it right and sent a replacement pair. I am very happy with my glasses now.
Glasses were great and good customers service by Aya
I ordered a pair of glasses, but unfortunately, I had trouble seeing far distances with them. I emailed customer support to flag the problem, and they were very helpful. They promised to send me a new replacement pair for just the cost of shipping. I can’t give 5 stars since the first pair wasn't right, but the service since then has been excellent. 4/5 stars for the great support!
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