Graham + SibbaldReviews 

180
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(180)

63 reviews in the last 12 months

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Rated 4 out of 5 stars

Commercial deal…

Recently completed a commercial deal via the old Aitchison Rafferty and found Connor and Georgia great people to work with that helped get the deal completed within a reasonable time

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Had Michael Duncan survey my property

Had Michael Duncan survey my property
Valuation was on par with what I assumed
I was a busy man that day and even worked around my time schedule.
Very helpful in offering advice.
Was prompt and very Quick at returning home Report
Excellent service

July 1, 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks Sean for taking the time to leave Michael Duncan a 5 star review. Great to hear he worked round your busy schedule and offered some helpful advice.

Best wishes,
Graham + Sibbald

Rated 2 out of 5 stars

The agents have their own agenda.

May 7, 2026
Unprompted review
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Reply from Graham + Sibbald

Hi,

We are disappointed to hear that you feel our Agents have their own agenda. If you would like to discuss this further please contact us on enquiries@g-s.co.uk.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service

We contacted Graham and Sibbald, Ayr office, to provide us with a Home Report to enable the sale of our property.

The experience and service was first class.

It has been over 30 years since we were in the property market. The Surveyor, Craig, took the time with us to explain the process involved in preparing the report and the information that the report would contain about our property. The experience from start to finish was professional, prompt and efficient.

We would have no hesitation in recommending Craig and his team in Ayr. The service provided was excellent. Tom and Eleanor Ferguson

May 14, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for your wonderful 5 star review. We're delighted to hear that your experience with our Ayr office - and with Craig in particular - was first class.

Your recommendation means a great deal to Craig and the whole team in Ayr. We truly appreciate you choosing Graham + Sibbald and wish you all the very best with the sale of your property.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent, professional service from Andrew

We recently used Graham + Sibbald and had an excellent experience with Andrew. He was incredibly punctual, professional, and fair throughout the entire process, with excellent communication from start to finish. The turnaround time for the report was impressively quick. Would highly recommend Andrew and the team to anyone.

May 18, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave Andrew in our Aberdeen office a 5 star review. We are delighted to hear you would recommend us. Many thanks for using us!

Kind regards,
Graham + Sibbald

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Rated 5 out of 5 stars

Home report carried out by Andrew Sincliar

“Andrew Sinclair recently carried out the home report survey for the sale of our house, and we couldn’t be more impressed with the service he provided. From the moment he arrived, Andrew was professional, friendly, and incredibly knowledgeable. He took the time to explain the process clearly, answered all of our questions thoroughly, and made what could have been a stressful experience feel straightforward and reassuring.

His attention to detail and expertise were obvious throughout the survey, and the final report was completed promptly and to an exceptionally high standard. Andrew’s calm and approachable manner made a real difference, and we felt completely confident in his assessment and advice.

We would highly recommend Andrew Sinclair to anyone looking for a reliable, professional, and genuinely helpful surveyor. Outstanding service from start to finish.”

May 21, 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks Gregg for taking the time to leave this fantastic 5 star review for Andrew. Reviews like this mean a great deal and we will be sure to pass on your kind words to Andrew and management.

Good luck with the sale of your house!

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

As good as it gets

Quietly competent and professional. As good as it gets.

May 19, 2026
Unprompted review
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Reply from Graham + Sibbald

Thanks Jay for taking the time to leave our Paisley office a 5 star review!

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Couldn't be happier

Couldn't be happier. A massive thank you to Sean for working so swiftly to get the home report ready as quick as possible as requested. Worked with utmost professionalism and efficiency.

May 7, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Laura for leaving our Residential Surveyor Sean a 5 star review. We are delighted to hear you were happy with the service provided and he was professional and efficient throughout.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

An amazing professional experience as…

An amazing professional experience as we are in the process of selling our house.
Jordan was a fantastic representative for Graham + Sibbald , and a surveyor that knows what he is doing !! Jordan could not have been more professional, he was excellent in his oratory about the property and the report was prompt . Thank you for your service this company is highly recommended.

April 29, 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks for taking the time to leave our Residential team in Falkirk office a 5 star review. We are delighted to hear that you would highly recommend us!

Best wishes,
Graham + Sibbald

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Rated 5 out of 5 stars

The surveyor that came to my property…

The surveyor that came to my property was very professional and polite,kept me informed at every stage of the process.Would definitely recommend your service to anyone.So thank you Andrew Sinclair from the Aberdeen branch.

April 28, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Colin for taking the time to leave our Residential Surveyor Andrew a 5 star review. We will be sure to pass your kind words to him and thank you for using our residential service.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Extremely Professional

Edina was extremely professional.
Her report was delivered exactly when she said it would be so enable the selling process to proceed swiftly.

April 23, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Susan for taking the time to leave Edina in our Melrose office a 5 star review. We will be sure to pass your feedback on to her.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

I contacted Graham & Sibbald in…

I contacted Graham & Sibbald in Edinburgh regarding the need to have a Building Survey Report carried out as soon as possible on a property that was on the market which was of interest.
Graham & Sibbald responded more or less straight away & were able to accommodate our request.
The detailed report was completed & forwarded within the agreed timescales.
From my experience I would have no hesitation in recommending Graham & Sibbald .

February 17, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you very much for taking the time to share your experience. We’re delighted to hear that our Edinburgh team were able to respond quickly and accommodate your request at short notice. It’s great to know the Building Survey Report was completed to your satisfaction and delivered within the agreed timescales.

Your recommendation means a great deal to us. If you need any further assistance in the future, we’ll be more than happy to help.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent service!

Excellent service!! Booked an appointment on the Wednesday, Cameron came to survey our property on Friday and our home report was completed by the Monday. Extremely professional and efficient. Very happy with our experience.

April 17, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Jenna for leaving a 5 star review for our residential surveyor Cameron. We're delighted to hear you were happy with the service provided. We will pass on your review to Cameron!

Many thanks,
Graham + Sibbald

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Rated 5 out of 5 stars

Highly Recommended

Friendly, professional and prompt service. Every time I contacted the office for information I received a very quick response.

April 16, 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks Ally for leaving our Residential team in Aberdeen a 5 star review! Thank you for recommending us.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Outstanding

Excellent experience with Connor from the St Albans office. Timely communication - professional, courteous and helpful beyond expectations. I can highly recommend …

April 6, 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks for leaving this 5 star review for our Commercial Agent in St Albans. We are delighted to hear that he was professional, courteous and helpful. We will be sure to pass your kind words on to him and many thanks for recommending Graham + Sibbald.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Extremely quick. Excellent.

Extremely quick - Two working days from instruction to a completed and fair report. They sent a draft within 24 hours of surveying the property and that needed a slight factual tweak. That was amended and sent back within the hour. Excellent service.

April 14, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you James for taking the time to leave our Melrose office a review. We are delighted to hear that our service was extremely quick.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Very polite and professional staff

Very polite and professional staff, home report organised swiftly, conducted professionally and feedback given quickly. Would highly recommend

April 7, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for leaving our Ayr office a 5 star review!

Many Thanks,
Graham + Sibbald

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Rated 5 out of 5 stars

Experienced and friendly

I have just had this company out to provide me with a Home Report as I am selling my property- from the start there was good communication and when they arrived they informed me what would be the next steps. i was also sent a copy of the report and was encouraged to call them if there were any details i wanted to discuss further. i would highly recommend

April 7, 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Rhona for taking the time to leave our Ayr office a 5 star review. It is great to hear you would highly recommend us.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Highly recommend G&S

Within 30 minutes of asking my Estate Agent to arrange a Home Report, the Graham & Sibbald Kirkcaldy team had sent me an initial email and then telephoned to arrange an appointment - made as quickly as for the next day!
Zoe attended and carried out a very thorough survey, keeping me informed as she progressed around the house and garden.
I appreciated Zoe briefly going over her findings with me and then three days later (this included a weekend) I received the finalised Home Report.
All communication from Zoe and her colleague Laura was very prompt, clearly articulated and friendly.
I highly recommend G&S as a company and I thank Zoe and Laura for their first class service.

March 27, 2026
Unprompted review
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Reply from Graham + Sibbald

Thanks Emma for leaving this lovely review. We are delighted to hear that you would highly recommend us.

We will be sure to pass your review onto Zoe and Laura, they will be thrilled to hear you were pleased with their service.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report,Kirkcaldy

A rare skill nowadays, it seems, to balance professionalism with personability but Zoe has it. She explained the process, had time to answer questions and/or concerns and went the extra mile for us. Thank you Zoe, I would have absolutely no hesitation in recommending her and her company

March 25, 2026
Unprompted review
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Reply from Graham + Sibbald

Thanks Lynn for leaving Zoe in our Kirkcaldy office a 5 star review! We pride ourselves on being both professional and personable and it is great to hear that is exactly how Zoe came across.

Thank you for recommending us.

Kind regards,
Graham + Sibbald

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