Save your money and your time. I ordered a watch in November 26, nothing arrived, no communication. Emailed them several times and they come back once to say there had been a delay. Needless to say n... See more
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Terrible company, slow shipping, and most of all shipped me a defective watch - the light doesnt work at all. When inquiring about this, they did not address the issue and then stopped responding to m... See more
First and foremost, I waited over a month to receive my order (I did understand it was "custom" so I didn't get too bent out of shape). Then I received my "order".......let's just say it was as polar... See more
I have had G-shocks in the past, but they were not custom. I found G-Tune and absolutely had to order two of them. One black w/ orange band and one Silver/blue with white band for the summer. Recei... See more
Company replied
Company details
Written by the company
Welcome to G-TUNE, where creativity meets precision. We specialize in customized G-Shock watches, offering you the freedom to express your individuality with one of the toughest and most iconic watch designs in the world.
Contact info
Portugal
- info@g-tune.com
- g-tune.com
2.5
Poor
26 reviews
Replied to 27% of negative reviews
Typically replies within 1 month
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I still dont have the watch
I still dont have the watch. Many explanations but the watch was never delivered i had to request a refund through my credit card.
November 19, 2025
Reply from G-TUNE
We are truly sorry for this delay. We experienced an unexpected shipping issue due to new US customs regulations, but your watch has already been shipped and has arrived in the United States. It should be delivered very soon. Please contact us info@g-tune.com if you need any additional help.
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Absolutely NOT worth the cost!
First and foremost, I waited over a month to receive my order (I did understand it was "custom" so I didn't get too bent out of shape). Then I received my "order".......let's just say it was as polar opposite as an order could be. When I reached out, they blamed an intern for sending the wrong watch then had me go to a UPS store to send it to the correct recipient. Today, received my correct custom. The quality is completely sub-par. I ordered a black metal band. It feels clunky, cheap, rough to the touch and nowhere near the quality of what I paid for. I reached out again, expressing my disappointment with the product and wanted to return it. My email was quickly responded to with an explanation that I can not return it due to it being custom when the website CLEARLY states a 14 day return policy once received. Absolutely not worth paying 2x the cost of an original G shock!
November 20, 2025
Unprompted review
Ordered a watch on this website…
Received my watch, still waiting on Bracelet.
November 13, 2025
Unprompted review
Reply from G-TUNE
We explained the situation privately to the customer: the original special edition watch went out of stock, and after the first shipment was lost by the carrier. After reviewing all options, the customer decided to choose a different model since the original one can no longer be produced. The new watch is already being prepared by our team and will be shipped shortly. We are committed to making sure the customer receives the new order without any further issues.
So far I'm still waiting for my watch but I'm sure it's going to be fantastic. Customer service has been really good
Customer services great. Anytime I had a question someone would respond back to my emails in a timely manner
October 2, 2025
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