gaala.com Reviews 662

Great quality, service

I used to love Gaala and I have bought multiple items from their website. I actually preferred them at the very beginning, when they didn't add new items all the time and used deadstock fabrics for their designs. The clothes were classy and very unique at the same time, there was something almost magical about them. Around two years ago it started to change, the collections began to appear more and more often and were less exciting than before, but I still followed their sm and was hoping they would bring back the old magic. At the end of November I decided to buy a coat and this is when the problems started. I ordered a wrong item by mistake and realised that soon after making the payment. I wrote to them immediately to ask for an exchange or cancellation so that I could re-order, but I was told that, as per their t&c, if the item was in stock, the order couldn't be modified or cancelled. I thought it was odd, because the order hadn't been sent yet and because I remembered having very good experience with their customer service before, but still wasn't too worried about it. I returned the coat on the very same day it was delivered and they received it on the 2nd December. Again I was surprised to find out they need 14 working days to refund the money, but was certain I'd get it back much earlier. It did not happen, so on the last day I wrote to remind them and the answer was that it was actually 17 working days (for them to process the return and then for the bank to process it too). Well, 17 working days have passed today and still no refund. I'm really disappointed, because I loved this brand so much. I wouldn't mind waiting longer, but I just wish I'd been informed properly on how long the wait takes or at least updated if there are delays. I was really shocked to discover quite a few similar reviews here, because I really had great experience with them before and never expected such problems. It looks like they delay returning funds on purpose.

Edit: I received the refund on January 9th, 5 weeks after the returned item had been received by Gaala. I still like the brand and wish they came back to what they used to be and am changing my review from 2 to 3 stars, but will be very careful if I ever order anything in the future.

This is my favourite clothing brand ❤️! The quality, designs and sustainability elements makes it perfect for me. The customer service is also great! It's been more than two years since I purchased my first item and I will continue being a loyal customer.

Gaâla makes beautiful, chic clothing, using high quality materials. I’ve purchased quite a few items over the years and there’s really nothing similar for the quality and price that I’ve been able to find in the U.S. However, I have had issues with at least half of my orders due defects or the measurements being inaccurate on their website for specific items (not a general size chart). Trying to get your money back is next-to-impossible, as well. You’re better off asking for an exchange or credit.

Over the last 2 years, I have bought a dress, a jacket and 2 skirts, 2 coats and a jumpsuit. They are very nicely tailored with high quality fabrics. Given that the prices are very high, my only regret is that they are no sales but only small promotions !

Very trustworthy and quality oriented company, the delivery is always timely and prompt and customer service is impeccable- they are always willing to help out in case of any problems or concerns. I highly recommend Gaâla Paris for everyone 🥰

I discovered Gaala just a few years after its foundation through a collaboration with acreator. Ever since, I haven't stop to come back again and again. I now own at lease a dozen of pieces. Each time, the service, the attention to details, the accomadations make me trust them more. Even when accomdotating a refund, a timely order... Everything is always done to help th client.
Gaala is still young and has things to improve but the passion of the people working there make me trust them.

Great quality dresses and clothes, I ordered many times and each peace was carefully created and has high quality. I took one dress to a tailor to make a small change and she said she hasn’t seen this quality of stiching and making the dress in general in many years.

It’s one of my favorite brand and the customer services is very helpful and nice.
I really love the fabric and the craft of the cloth, and it can be stay forever at my closet as it’s just clsssic.

I have been buying special pieces from Gaala for years and I cannot recommend them enough! I love their feminine cuts, the attention to detail, the use of special fabrics like silk or rose petal cellulose and the high quality of the items. It is something you don't find often!
They also have amazing offers throughout the year and returns or exchanges if a size doesn't fit are very easy. On top, everything comes beautifully packaged. This is sustainable luxury at its finest. I'm always excited for new collections!

I’ve bought several items from Gaala over the years and wear them all a lot still, the quality has stood the test of time for sure. I’ve not bought anything in a while however, nothing is grabbing my attention that I think is fairly priced. I loved the Anastasia Nova collection as I am petite so the lengths were always suitable but unfortunately it’s discontinued.

I can wholeheartedly recommend Gaala. I have never seen such high-quality clothing in this day and age. Every seam is carefully stitched, no buttons have come loose, the materials are very high-quality, and the clothes fit like they were tailor-made. It is a luxury brand in the truest sense of the word. I own several high-end products from much more expensive brands, and the quality of these products is much worse than that of Gaala. I would particularly like to highlight the timeless, classic style of the brand, which I greatly appreciate. When I buy something there, I know that I will still be able to wear it in thirty years. The customer service is also excellent. I notice that everyone is very eager to respond to questions and speed up processes where possible. You can't expect the service to work the same way as with larger brands—for example, returns and refunds take much longer than with other brands, but that doesn't bother me because it's not fast fashion.

This year I discovered Gaala and I’m really happy with their slow fashion pieces. Every item I bought is high quality, fits well, and I love them all. I’m excited to buy more in the future!

I am very picky with my clothes, both for fabric, tayloring and general appearance. I own several pieces from Gaala, both made-to-order and stock items. I also received items as a gift, so my wardrobe consists of mostly Gaala Paris items. All of my Gaala clothes are excellent quality, the delivery was always smooth (take into account that for the made-to-order items you have to wait weeks but they communicate it on the website) and the customer service was always very helpful. It’s rare today, that you can buy timeless, feminine clothes that will last for many years through many trends. Their style is the perfect balance between modern and vintage. I will keep building my wardrobe from this brand.

Bought a dress that I wanted to wear for my wedding. The dress itself was very thin, and the construction wasn’t worth the £650 price tag. So I sent the dress back 2 days after it had arrived, in line with the return policy. Gaala never processed the refund despite proof of the return and ignored my follow up emails asking for an update. In the end, had to log a dispute with my credit card that they then tried to decline, but was ultimately upheld because I had the evidence that I’d sent the dress back and emailed them multiple times. Won’t order from them again

I have had the same experience that others report with Gaala refunds at least 3 times.

I do own the herringbone wool coat from them and it still looks great after 2 years.

However, they have always been way slower to process refunds than stated (14 working days). In the last instance, I ordered the Coralie dress in green in the last remaining size M. I could see that after my return the M size appeared back in stock and even got sold out again, yet no news on my refund.

There was an email confirming the receipt of my return on November 3rd that mentioned "Please allow 7-14 business days for our team to review and process your return before your resolution is issued." I replied to that email on November 27, allowing 16 working days inbetween and I received a standard email mentioning "Please allow us 7-10 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account".

It is now December 1st and still no news on my refund.

I purchased from Gaâla on several occasions but it is the first time I had to return the item. What a disappointment! It has been 4 weeks since they received the returned item, but my refund has still not arrived. They state everywhere that it takes 7-14 days for refund to be processed. Don’t believe it! When following up, I receive the same standard response that they are a small team that are doing their best. If such a small team cannot process refund within 7-14 days, please do not make such a promise. Needless to say, I am hugely disappointed and will not be shopping Gaâla again.

A ordered a coat from them and was told it would take 3-5 weeks to ship. After about 3 weeks they emailed me informing me of a delay of an additional 2-3 weeks. It had been over 8 weeks so I had emailed the company asking for an update and was informed they have not started working on my order and gave me no timeline for when they will. It honestly feels like they stole from me!

I have been ordering from Gaala for a year. My very first purchase item was Esme two toned corset. It is just absolutely beautiful. That little white collar added so much more contrast. I got compliments from everyone. Literally so many compliments. it looks so good when you put it on. It stays up without straps and very elegant and feminine. Gaala corset i will highly higly recommend! Sadly my corset got destroyed with bleach. I hope Gaala bring it back that 2 toned corset top. It was truly one of kind.
I also love Liv shorts from gaala. This high wasted shorts are so flattering.
Gaala customer service is excellent!!!!
I live in Canada and Euro and duties and taxes are high. But it was all worth it.
Gaala is Well made and tailored clothing with care.

The customer service team at Gaâla deserves special mention! They’ve always been kind, responsive, and helpful, whether I needed sizing advice or a delivery update, someone always replies quickly and with genuine care. It’s rare to find a brand that makes you feel so personally looked after.