Payment when through but not the dispatch order. Consequently on alerting Gadcet that the item had not arrived on the due date, they investigated, found the above error, and dispatched the item that d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Laptop was delivered promptly and was in the condition, as described. Only took one star off as the PSU supplied was a non OEM HP unit. Not Gadcet's fault really as probably as it came... See more
Exemplary customer service. I'm absolutely blown away by their efficiency and communication. Half my order was missing - no ones fault; simply the ordering narrative is really confusing and the dispa... See more
I used Gadcet for some computer parts when my usual supplier increased the price dramatically. I was a bit wary as I had never heard of Gadcet but the items were well priced, arrived quickly and worke... See more
Company details
- Electronics Store
- Cell Phone Store
- Computer and Accessories Store
- Health and Beauty Shop
- Online Marketplace
- Used Game Store
About Gadcet.co.uk
Written by the company
![](https://cdn.trustpilot.net/consumersite-businessunitimages/55f852a60000ff00058358fb/profile-description/Copy_of_Gadcet.com_Site_Favicon.svg?v=1725972147")
Welcome to Gadcet
Gadcet is an online and retail platform for finding and buying the latest gadgets and technology products. Our mission is to make it easy for shoppers to find the best tech products at the best prices. We offer a wide range of products from smartphones, tablets, wearables, to laptops, gaming consoles and more. We also provide helpful product reviews and buying guides to make sure you get the most out of your purchase. We strive to provide the best customer service and make sure you have an enjoyable shopping experience.
Here you will find thousands of products from the top brands, such as Apple, Samsung, Xiaomi, Hp, Dell, Canon, Nikon, Toshiba, Sony, Microsoft, Google, and much more.
We offer great competitive prices with great deals happening every day. With most items delivered with a next-day delivery service, and a 12-month warranty on all items.
Visit Gadcet.co.uk today!
28-Day Free Returns + Free UK Delivery
Get Free UK delivery on orders above £20
At Gadcet, we make shopping easy and worry-free. Enjoy free UK delivery on orders over £20 and benefit from our 28-day free return policy for complete peace of mind. Every product new or used is fully tested, quality-checked, and backed by our 12-month warranty.
Experience trusted service, genuine products, and hassle-free returns only at Gadcet.
Terms and conditions apply. Please visit our website for more information.
Contact info
61-63 South Street Romford, RM1 1NL , Essex, United Kingdom
- 01708922786
- support@gadcet.com
- gadcet.com
Buy Now, Pay Later Always Interest Free
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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I found what I wanted at a very good…
I found what I wanted at a very good price ordered it and 2 days later it arrived. Absolutely Brilliant!
June 3, 2026
DO NOT BUY - Horrific Faulty Return
Bought a Dewalt Drill from this company that went faulty after just 4 months, had to return the drill without having a replacement sent out. I needed a replacement to continue my self employed work with. I had to buy another drill from another supplier to get me by. After 4 weeks without updates only requested by me I received an apparent like for like replacement due to the fault. The replacement arrived which turned out a lesser/cheaper model without any Dewalt badging on. I was clearly being mugged off by this company. I raised the issue the next day to be told they'd look into it and update. Again I asked what the situation was and they said it was sent out in error and that I had to return it ASAP. Remember as far as they are aware I'm without anything at the moment for work and this wasn't there problem. Im now awaiting them sending my new replacement out to me but until I return the incorrect one they are refusing. I really don't trust this cowboy company and I fear I'll end up with nothing.
Be careful, avoid this company........
June 7, 2026
Unprompted review
Reply from Gadcet.co.uk
Hi Daniel,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
When an item is returned under warranty, it must go through our standard warranty process. This means the item needs to be inspected and tested before a repair or replacement can be approved. As we are the retailer and not the manufacturer, in some cases the item must also be checked or confirmed by the manufacturer/supplier before we can proceed.
We do apologise that the first replacement sent to you was incorrect. This was an error, and once you made us aware, we looked into it straight away. We have also shown you an image of the correct replacement item that we have now received and are ready to send.
We have provided you with a free return label so the incorrect item can be sent back to us at no cost to you. Once we receive the incorrect item back, we will arrange for the correct replacement to be dispatched as quickly as possible.
We understand this has been frustrating, especially as you need the item for work, and we apologise again for the delay and inconvenience caused.
Kind regards,
Gadcet Customer Service
Really happy with the phone it was…
Really happy with the phone it was listed as brand new and that was exactly as i received.
Had not heard of gadcet previously based of the positive reviews and AI telling me they were a legitimate business i took the chance.
Received the next day as was shown on the page and was able to track the delivery. No issues at all
Would highly recommend
June 1, 2026
Good deal very prompt delivery
June 1, 2026
Product as described
Product as described.
Delivery on time as advised.
Perfect service
Will use again
May 25, 2026
I am very pleased with the product it…
I am very pleased with the product it came as it was described and it was on time, I had very good experience Thank you
May 23, 2026
The item I received is a well known…
The item I received is a well known counterfeit unit, I am still in the process of trying to get a refund.
May 29, 2026
Reply from Gadcet.co.uk
Hi Brent,
We’re very sorry to hear this and we completely understand your concern.
This is not something we have previously come across with this product, but please be assured that we take any concern like this very seriously.
Please don’t worry our returns team will contact you shortly by email with the next steps and will help get this resolved for you.
Kind regards,
Gadcet Customer Support
super speedy delivery
super speedy delivery, item received as described, good prices
June 3, 2026
Unprompted review
DO NOT BUY FROM HERE
I ordered a new Xbox through Gadcet, it was due on Wednesday the 20th of May, it did not arrive then, I emailed on Wednesday and received a response on Thursday about someone else’s order with their email attached to my reply, compromising someone else’s email, name and order number. They then replied saying it “had been escalated to the relevant team” I still have yet to receive a response for this.
I emailed a new email chain a further two times and received no response as of today. I emailed on Monday the 26th telling them they need to cancel my order since I had still received no update at all. Despite this, they still dispatched it on Thursday that week after I had cancelled now making me liable to pay the return packaging according to them.
After it was supposed to arrive on the 20th, it finally arrived on the 30th and now have received no response about returning it.
I would not recommend ordering from here in any way shape or form, terrible customer service (or should I say non-existent). Stay clear! I wrote this as of the 2nd June.
May 20, 2026
Reply from Gadcet.co.uk
Hi Samuel,
Thank you for your feedback. We’re very sorry to hear about your experience and sincerely apologise for the delay and lack of clear communication.
Your order was subject to additional verification checks, which can sometimes be required before dispatch. We understand this caused frustration, especially as you were expecting the item sooner, and we’re sorry this was not explained clearly at the time.
We can see that the item has now been delivered to you via Royal Mail Special Delivery. However, we also understand that you had requested cancellation and are now waiting for return instructions. Please contact our support team with your order details and we will help arrange the next steps for your return.
Kind regards,
Gadcet Customer Support
Nice & easy
Quick and easy to order and pay, and order was received in time quoted! Thanks gadcet !
May 18, 2026
Great Delivery Service
Ordered a new samsung phone one afternoon and it arrived via Royal Mail the next afternoon.
Phone was brand new, boxed and as advertised.
Great service
June 2, 2026
Unprompted review
Great service
Even thought heee was a delay on the Royal Mail side once I contacted Gadcet au had a prompt response and my item was delivered the next day. I was very impressed with the service and the item has arrived as described
Would recommend them.
June 2, 2026
Unprompted review
I ordered a vacuum cleaner HVT160-11 on…
I ordered a vacuum cleaner HVT160-11 on the ads say that is 9 litre and when I checked is only a litre. The vacuum cleaner is 7.5kg
May 21, 2026
Reply from Gadcet.co.uk
Hi Mihaela,
We’re sorry to hear there may be an issue with your order.
Please email our customer support team with your order details and photos of the product/packaging, and we’ll be happy to look into this for you and help resolve the matter as quickly as possible.
Kind regards,
Gadcet Customer Support
Overall experience very good
Overall experience very good: fast delivery and really good and fast customer service. In my order, I think there was a bit of misunderstanding. I ordered a new mouse, but I received what I think was a good reconditioned mouse. However when I pointed it out, they gave me a reasonable refund; that's why i gave them 5 stars
May 27, 2026
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