GadgetBaby closed in 2017 Reviews 188

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

The product is false and the bracelet fell into four sections after wearing it for only two days, the clasp is weak and made very badly. I have tried to get my money back but its proving to be a scam... See more

Rated 3 out of 5 stars

Ordered the goods paying full price expecting quality. Majority of items turned up with damaged packaging like they had been chucked around the warehouse some even looked old. Won't order from here ag... See more

Company replied

Rated 1 out of 5 stars

The item bought didn't perform as it said in the description. Tried to get intouch to complain but no one got back to me.

Company replied

Company details

  1. Baby Store

Written by the company

GadgetBaby has not been trading since 2017 and is closed


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1.1

Bad

TrustScore 1 out of 5

188 reviews

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Rated 5 out of 5 stars

Great service!

Ordering online was quick and easy. My parcel arrived from the UK quite quickly especially compared with some of the parcel delivery times in Australia! My SkyBaby arrived in perfect condition too. :)

October 15, 2016
Unprompted review
Rated 5 out of 5 stars

Pushchair connectors

I sent for the connectors by next day delivery, when they didn't arrive in the morning I panicked as I was leaving the two days later for my holiday. I emailed Gadget Baby who replied almost immediately re-assuring me that the connectors were on the way but if they did not arrive within the next couple of hours to notify them and they would 'sort something out' for me.
The connectors arrived within an hour but I did feel that Gadget Baby would have definitely solved the problem somehow if the had not arrived. Excellent service.
I was using the connectors to transport my two dogs in their separate dog buggies, worked a treat!

September 23, 2016
Unprompted review
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Rated 5 out of 5 stars

no issues

prompt delivery and even received a little note from the seller - a nice personal touch.

September 6, 2016
Unprompted review
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Rated 5 out of 5 stars

Good products

Product always arrives within the stated postage time. Clear and easy website. Some ready handy products that you wouldn't normally think of or find in the shops. I have ordered a few things and never had an issue.

Thanks

June 25, 2016
Unprompted review
Rated 4 out of 5 stars

Quick delivery but they have not returned two calls i have made and i still await contact

After sales service needs improving i am still awaiting returning of two calls

June 12, 2016
Unprompted review
GadgetBaby closed in 2017 logo

Reply from GadgetBaby closed in 2017

Hi David, apologies for this! Someone should have called you back, so I will find out what happened in this instance. I will ensure you are called back first thing tomorrow.

Until then, if there is anything I can help with, please email info@gadgetbaby.co.uk and someone will get back to you today.

Apologies for any inconvenience caused,

Alexandra

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Rated 5 out of 5 stars

Very helpful customer service

My original review was this "Found the same items for less elsewhere. Highly overpriced. Apart from that no complaints."

However Gadget Baby got in touch and recognised that the price of the items had now changed on their website and refunded me the difference.

Very impressed with the responsiveness and customer service provided.

April 25, 2016
Unprompted review
GadgetBaby closed in 2017 logo

Reply from GadgetBaby closed in 2017

Hi Azra and thanks for your review. We looked at the items you ordered and can see you are referring to the price of the Chillipeeps teat. Apologies for this, it appears Chillipeeps have recently adjusted their pricing. We always do our best to ensure the products we sell are at the recommended retail price or lower, on occasions our suppliers change their pricing and we aren't informed.

We will refund the difference for you now for both the teats you purchased, also we will be changing the pricing on our website to reflect that of Chillipees.

Apologies for any inconvenience caused.

Alexandra

Rated 5 out of 5 stars

Fantastic Customer Service and Products

Alex at gadget baby was so helpful and quick to respond to my emails. I love the products and have already reccomended the site to other new mums 👍 can't wait to place my next order!! Fab products for baby shower gifts too 💙

March 14, 2016
Unprompted review

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