Good. Fairly easy website to use. The price generated after inspection was lower than that proposed. The ability to describe your product to the company is difficult with their own categorisat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick and efficient, easy steps to follow. Great communication throughout. Only marked it down by 1 star as final price offered is far from what is advertised. For a console that is 12+ years ol... See more
Gadget Gogo gave me the highest quote of any comparison website, which is why I chose them. Unfortunately when they received the device, they sent me a revised quote which was half the initial valu... See more
Very organised & efficient, fast payment & easy to do a transaction with, as advertised. My only negative comment is that on your website you estimate a price per model which is a bit misleading as y... See more
Company details
Written by the company
Gadget GoGo is the easy way to sell your unwanted gadgets online, we buy the largest range of gadgets on the internet, and offer 48h payments from receiving your gadgets.
Contact info
United Kingdom
- 0333 880 4483
- info@gadgetgogo.co.uk
- gadgetgogo.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 2 weeks
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Quick and easy service to use!
May 7, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re really pleased to hear you found the service quick and easy to use, and that you were happy with the price offered for your iPad.
It’s great to know your payment was transferred quickly and that everything went smoothly.
Thank you for choosing Gadget GoGo.
Kind regards,
Gadget GoGo
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Both my daughter and I sent phones…
Both my daughter and I sent phones separately both got offers a lot lower than quote ! Think they try their luck every time
April 30, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re sorry to hear that both you and your daughter were disappointed with the offers received.
All original quotes are based on the device model and the condition selected when the order is created. Once each device arrives with us, it is fully tested and assessed against our condition criteria. If a device does not match the condition originally selected, a revised offer may be made.
We understand it can be frustrating when the final offer is lower than expected, especially when this has happened with two separate orders. However, please be assured that our assessments are based on the condition of each device received and not on “trying our luck”.
There is no obligation to accept a revised offer. If a customer is unhappy with the revised valuation, we can return the device free of charge.
Kind regards,
Gadget GoGo
Very please with how things went…
Very please with how things went trading in an old iPad mini, where other companies wouldn’t even look at my iPad Gadget GoGo were there ever step of the way. Didn’t expect a great deal considering the tablet was 2015 model, but go just over £10, which is more than other recycling companies were offering.
April 30, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re really pleased to hear you were happy with how everything went when trading in your old iPad mini.
It’s great to know we were able to offer something for your device when other companies couldn’t, and that you felt supported throughout the process.
Thank you for choosing Gadget GoGo.
Kind regards,
Gadget GoGo
Fab great communication all the way.
April 24, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re really pleased to hear you found our communication great throughout the process.
Thank you for choosing Gadget GoGo.
Kind regards,
Gadget GoGo
Very disappointing experience.
Very disappointing experience.
The item I sent was in excellent condition and accurately described, yet it was downgraded during assessment and valued significantly lower than the original quote. This raises serious concerns about how items are evaluated once received.
Although the offer was slightly increased after I challenged it, the final amount still did not fairly reflect the condition of the device. I ultimately accepted the payment only to avoid further delays, not because I agreed with the valuation.
The process felt one-sided and lacked transparency from start to finish.
I would strongly advise others to be cautious, as the initial quote may not reflect what you actually receive in the end.
April 22, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re sorry to hear you were disappointed with your experience and with the revised offer made following assessment.
All initial quotes are based on the device details and condition selected when the order is created. Once a device is received, it is fully tested and assessed against our condition criteria. If the device does not match the condition originally selected, a revised offer may be made.
We understand it can be frustrating when the final offer is lower than expected, especially if you felt the device was accurately described. However, our assessments are based on the condition of the device received and the results of our testing.
We’re sorry you felt the process lacked transparency. Revised offers are provided so customers can review the outcome of the assessment before deciding how to proceed. There is no obligation to accept a revised offer, and if declined, the device can be returned free of charge.
We appreciate your feedback and are sorry that the final outcome did not meet your expectations.
Kind regards,
Gadget GoGo
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If i could give more than 5 stars i would, excellent
Had no issues, they picked up my parcel on the friday, paid me the exact amount quoted by wednesday, i got the money in my bank before i knew it was approved, so happy, ive used other sites but this one surpassed these experiences, super quick.
April 22, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you so much for your fantastic review.
We’re really pleased to hear you had such a positive experience and that everything went smoothly, from collection through to payment.
It’s great to know you received the exact amount quoted and that the payment reached your bank so quickly.
We really appreciate your kind words and are delighted to hear that Gadget GoGo surpassed your previous experiences with other sites.
Kind regards,
Gadget GoGo
I traded in an apple watch SE
I traded in an apple watch SE, quoted £90 and given £45 for the condition which I not too pleased about but I understand that it’s not perfect.
However, what I am actually displeased about is the fact I accepted their valuation on the 14th April, it was delivered before then. I had to chase them up for my valuation as well. I appreciate they may receive a lot of devices but the communication is so poor.
I just want my money for the product I have given them!! Ridiculous, they have still not got in touch with me I feel as though I have been scammed by an illegitimate company, use Webuyanyphone instead!!
Ryan
April 14, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re sorry to hear you were unhappy with your experience, particularly regarding the communication.
Your original quote was based on the condition selected when the order was created. Once the Apple Watch SE was received and assessed, a revised offer was made due to the condition of the device. We understand this was disappointing, although we appreciate your understanding that the device was not in perfect condition.
We’re sorry you felt you had to chase for updates. This is not the level of communication we aim to provide, and we apologise for any frustration caused.
However, we would like to clarify that payment was sent within our stated timeframe once the revised offer had been accepted.
We are a genuine UK company, and we’re sorry the experience left you feeling this way. We appreciate your feedback and will use it to help improve our service.
Kind regards,
Gadget GoGo
The best price and fast payment
The best price and fast payment , communication was spot on:-) thank you
April 17, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re really pleased to hear you were happy with the price, fast payment, and communication throughout the process.
Thank you for choosing Gadget GoGo.
Kind regards,
Gadget GoGo
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re really pleased to hear you received excellent service.
Thank you for choosing Gadget GoGo.
Kind regards,
Gadget GoGo
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Went well but slow
Went well, but not the fastest of these used product buy-back providers to process or pay out. But got there in the end.
April 14, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re pleased to hear everything went well and that your order was completed successfully.
We’re sorry the process was a little slower than expected on this occasion. We appreciate your patience and your feedback, as this helps us continue to improve our service.
Thank you for choosing Gadget GoGo.
Kind regards,
Gadget GoGo
Stay away!!!
I returned an old watch, so the quoted value was £25. The quote was based on the condition described when it was created.
However, their assessment was very conservative, reducing the value to £5. That's a scam!
For an old watch, a battery below 80% is typical.
Here’s an excuse to avoid paying!
Your device’s screen has scratches that surpass our 'Good' condition standards. Additionally, the battery failed our technical check as its health dropped below 80%, requiring a replacement. As a result, we must categorize this device as 'Not Working'.
Order #319563
I had no option but to accept the offer!
April 9, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re sorry to hear you feel this way, and we appreciate you taking the time to share your feedback.
Your original quote was based on the condition selected when the order was created. Once we received and tested the Apple Watch, our assessment found that the screen had scratches beyond our ‘Good’ condition criteria, and the battery health was below 80%.
As stated in our condition guidelines, an Apple Watch with battery health below 80% is classed as ‘Not Working’, as the battery would require replacement. Based on this, a revised offer was sent to you.
Please be assured that there was no obligation to accept the revised offer. If a revised offer is declined, we return the device free of charge.
We’re sorry that the final offer was not what you were expecting, but the revised valuation was based on the results of our testing and the condition criteria agreed to when placing the order.
Kind regards,
Gadget GoGo
I enjoyed my experience using this…
I enjoyed my experience using this service to sell on my ipod nano everything was super fast and easy only issue i didnt like was the long process on waiting for payment after sending to emails asking for an update to then being ignored I didnt appreciate that but in the end the payment eventually went through and I was notified by email I will use the service again in the near future hoping this improve next time but for now good service thank you for the service greatly appreciated
April 10, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re really pleased to hear you enjoyed using our service and found the process of selling your iPod Nano fast and easy.
We’re sorry to hear you were disappointed with the communication while waiting for payment. We understand how frustrating it can be when you are waiting for an update, and we apologise if your emails were not responded to as quickly as they should have been.
We’re glad the payment was completed and that you were notified by email once this had been processed.
Thank you for your feedback and for saying you would use our service again. We really appreciate it and will take your comments on board to help improve the experience next time.
Kind regards,
Gadget GoGo
All good and got paid what was quoted.
All good and got paid what was quoted.
Only reason for loosing one star was because they were very slow and confirming receipt of item.
I understood that there was a bank holiday ‘in-between’ this but I wasn’t informed of their trading hours during that period. Also no mention of closure when trying to call them.
To summarise… all good, but could be better
April 9, 2026
Unprompted review
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Annoyed and should’ve checked reviews first
Got advised £230 for my Dad’s iPhone 14. It was in great condition, considering it being a few years old - so obviously wasn’t going to be perfect. Received an email report from them, pushing the item down from excellent to poor, and now down to around £170.. Because it had teeny tiny marks that no one but an expert could see.
Unfortunately after reading reviews on here, people experience the exact same thing.
We are still getting money for it, so we’re grateful we’re getting a ‘lot’, but it’s only about 2/3 of what was advised.
April 4, 2026
Unprompted review
Reply from Gadget GoGo
Hi,
Thank you for your review.
We’re sorry to hear you were disappointed with the revised offer for your dad’s iPhone 14.
The original quote is based on the condition selected when the order is created. Once a device is received, it is fully checked and assessed against our condition criteria. In this case, the device was found to have marks that meant it did not meet our ‘Excellent’ condition standards, which is why a revised offer was made.
We understand that small marks may feel minor, especially on a used device, but our condition categories do have to be applied consistently across all devices we receive.
Please be assured that there is no obligation to accept a revised offer. If you are not happy with the revised valuation, we can return the device free of charge.
We’re sorry the final offer was not what you were expecting, but the revised valuation was based on the results of our assessment and the condition of the device received.
Kind regards,
Gadget GoGo
Excellent customer service and…
Excellent customer service and excellent selling offer
Excellent payment on time
April 1, 2026
Fantastic gadgetgogo,had an old…
Fantastic gadgetgogo,had an old iPhone,found gadgetgogo online,sent via royal mail,within a week agreed a price and got paid,paid for an old phone just sat in the draw for two years,really happy
March 23, 2026
Unprompted review
I sent an immaculate Apple Watch for…
I sent an immaculate Apple Watch for which I was offered £170. But I then received an offer of £120. Because apparently it had scratches on the screen. I received an image of what was supposedly my watch with damage to the screen, but I couldn’t prove that this wasn’t my watch or that it had been damaged purposely. I also had to email to get my money. Shocking company
March 30, 2026
Unprompted review
Reply from Gadget GoGo
Thank you for your feedback.
We’re sorry to hear you were unhappy with your experience and appreciate you taking the time to share your concerns.
Your Apple Watch was originally submitted as being in “good” condition. However, during our inspection, our technicians identified visible scratches on the screen which meant it fell into a lower condition category. Because of this, a revised offer was made to reflect its actual condition. We also provided imagery to show exactly what was identified during testing.
We understand that this can be frustrating, but customers are always given the choice to accept the revised offer or have their device returned free of charge. In this case, the revised offer was accepted and payment was processed accordingly.
We’d also like to clarify that we did not receive any contact raising concerns about the revised offer prior to acceptance. Had you reached out, we would have been more than happy to review this with you.
In addition, payments are processed automatically once an offer is accepted and completed within our standard timeframe. Customers do not need to contact us to receive payment.
Finally, we would never intentionally damage a customer’s device. This would not benefit us in any way, as a device’s condition directly affects its resale value.
We’re sorry again that you feel disappointed, but we hope this helps clarify how the process works.
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STAY WELL CLEAR
STAY WELL CLEAR
Sent an Apple Watch in that was in perfect condition, then received pictures of a watch that had huge scratches on the screen and was offered half the amount.
Didn’t even look like the watch I sent .
My watch had not one scratch on the face as I hadn’t used it for 7 years . It was as good as new
I packaged it in a sturdy box completely fully of bubbly wrap
Absolutely no way it could have got damaged.
I have asked for it to be returned.
I am not the only one to give similar review .
As you can see I have had the response from the company .
They are suggesting that I am accusing them of deliberately damaging the item , which I am not .
I am saying that the pictures they sent is not my watch .
My watch had been sitting in a drawer for over 7 years not being used .
I even clean the watch very carefully and I was amazed at how good the condition was .
However the pictures I was sent looked like a completely different watch as I would not have sent something as bad as that .
I am suggesting there must be some kind of mix up .
You be your own judge but I would not be using them ever again .
It will be interesting to see the state of my watch , check serial number when it returns .
March 24, 2026
Unprompted review
Reply from Gadget GoGo
Thank you for your feedback.
We’re sorry to hear about your experience and appreciate you taking the time to share it.
All devices we receive are assessed based on their condition at the time of arrival. In this case, our inspection identified damage to the screen, including a crack, which has a significant impact on the device’s value and resulted in a revised offer being made.
We do acknowledge your comments regarding the packaging, and we agree that the item was well packaged on arrival. Given this, it is highly unlikely that this type of damage would have occurred during transit. In our experience, damage in areas such as the corner of a screen can sometimes go unnoticed.
We would also like to reassure you that we would never intentionally damage a customer’s device, and all items are handled carefully throughout our process. Each device is logged, inspected, and photographed individually to ensure it is correctly matched to its order.
Ultimately, we can only assess a device based on the condition it is in when we receive it. Based on our findings, the damage was present at the point of inspection.
As with all revised offers, you were given the option to accept the new valuation or have your device returned free of charge, which we understand you have chosen to do.
We’re sorry again that you’re disappointed with the outcome, but we hope this helps clarify the situation.
It was very easy
It was very easy. I received my price on line in seconds, packaged it and applied their paid for postage (48 hour postal service) and received money into my bank account 10 days after posting.
March 13, 2026
Unprompted review
They used to be a reliable company
They used to be a reliable company. Tried to sell my ps5 - with box and all original accessories. They tried to get a discount of £105 for cleaning DUST. 100 pounds because they need to clean the device and for an issue they think the device can have in the future - more expensive than a house cleaner!! Such a Joke.
March 17, 2026
Unprompted review
Reply from Gadget GoGo
Thank you for your feedback.
We’re sorry to hear you were unhappy with your experience and appreciate you taking the time to share your concerns.
When your console arrived, it underwent a full inspection by our technicians. During this process, we found that the device was heavily clogged with dust internally. This was not a simple surface clean, but required a full internal strip-down to address, as the build-up was affecting airflow and causing the console to overheat.
Overheating can present a risk to the long-term performance and reliability of the device, and in some cases, may already have caused underlying issues that are not immediately visible. This is why a significant adjustment was made to the original offer, to reflect both the current condition and the potential impact on resale value.
We completely understand that this may have been unexpected, especially if the console appeared fine externally. However, our valuations are based on both external and internal condition following inspection.
As with all revised offers, you were under no obligation to accept the new price and had the option to have your console returned free of charge.
We’re sorry again that you feel disappointed, but we hope this provides some clarity on how the revised offer was determined.
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