Gadget Gone Reviews 2,943

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the service for being easy, fast, and efficient, often highlighting quick turnaround times and hassle-free processes. People frequently mention receiving fair prices for their devices, with some even getting more than their initial quote due to better-than-expected condition. The payment process is also widely appreciated for being quick, easy, and secure, with many reviewers noting prompt payouts. However, some customers also noted significant dissatisfaction with the product evaluation process, reporting that their device's condition was downgraded, leading to a much lower offer than initially quoted. A few other people also felt that the company's pricing was unfair or that they received a lower offer than expected, with some even reporting issues with the condition of their returned devices.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences where... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences, finding the... See more

Payment

Consumers find payment to be a positive and easy experience, with many reviewers highlighting the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease of transactions and outstanding... See more

Value for money

People report positive experiences with value for money, often receiving more than expected for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (... See more

Company replied

Rated 5 out of 5 stars

I have dealt with GadgetGone for several years now and they are hands down the best. They come through promptly and they treat their customers beyond fair with their offers. At this point, I would n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their... See more

Company replied

Rated 5 out of 5 stars

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accept... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

GadgetGone is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My first time and it could not have…

My first time and it could not have been easier! Fast turnaround time and remember to unlock yourphone! They gave me a chance to do that and would have paid mor which I found so professional!

September 4, 2025
Unprompted review
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Reply from Gadget Gone

Hi Nancee,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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Rated 5 out of 5 stars

It was fantastic

It was fantastic. Very simple and quick.

September 16, 2025
Unprompted review
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Reply from Gadget Gone

Hi Jeremy,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Quick, Easy, Fair

They always make it super quick and easy and give fair payouts.

September 13, 2025
Unprompted review
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Reply from Gadget Gone

Hi Coleby,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

Bait and Switch

Bait and Switch! Don't trust these people. I was given a quote of $68. based on the condition I said my iPad was in. Once they inspected it, they said they would give me $48. due to noticeable scratches on the screen. I told them, they were no scratches on the screen. Camille offered to see if she could get pictures of the screen. After 2 days with no photos, I told her I wanted my iPad back. It was shipped back to me and when I received it, indeed there were NO scratches anywhere. I was dumb and sent it to them in the original box with the original charger. I did not receive the box or charger back. When I contacted "Camille", I was told that they responsibly recycled those. SCAM, SCAM, SCAM!

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

VERY Simple process to follow

This was my first time using this company to handle our excess phones. The process was simple, and the communication was clear and concise form the company at all times. Payment was quick and easy to receive. I would recommend them for your phone sale needs.

September 11, 2025
Unprompted review
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Reply from Gadget Gone

Hi PapaB,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

The process was so easy

The process was so easy. Would do it again without hesitation.

July 25, 2025
Unprompted review
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Reply from Gadget Gone

Hi Joe,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 4 out of 5 stars

Legit, good price

Email communication: a couple replies were just cut n paste when I needed a specific answer. After 3 of these I got a real person writing back to me, solved my one small issue, good. Price for my old iPhone was good. The AMZ gift card showed up instantly.

September 13, 2025
Unprompted review
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Reply from Gadget Gone

Hi Starryniteguy,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I found Gadget Gone with a general…

I found Gadget Gone with a general search. Communication/ price/ customer service including follow up was excellent. Will use them again! Definitely recommend!

August 25, 2025
Unprompted review
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Reply from Gadget Gone

Hi Consumer 1,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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Rated 1 out of 5 stars

Coming from an experienced electronic dealer, these guys will scam you

Don't use these guys for your trade in. Go to ItsWorthMore. They offer more and don't screw you over by coming up with bogus reasons to lower their offer. I've traded & sold hundreds of devices — never had an issue… check my other reviews, you’ll see my positive review (with photo proof) of them being much more honest. This company has found a reason to drop my trade-in value by hundreds of dollars both times I tried to trade-in with them. Again, use ItsWorthMore. I've traded in with them and their partnered companies sooooo many times and I always get paid out the correct amount. GadgetGone just wants to get your device then hope you don't have the patience — then accept their lowball (and offensive) counter offer.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service fair price no complaints…

Great service fair price no complaints here

September 2, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Robert,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Solid and reliable business!

I had a couple of old cellphones that I didn’t want anymore and Gadget Gone was very effective in selling technology I didn’t want. I used them before a few years ago, great service then and now!

September 9, 2025
Unprompted review
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Reply from Gadget Gone

Hi Nicholas,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 4 out of 5 stars

My expectation was low

My expectation was low since I had a bad experience with another similar site. But the estimate was very close to the initial estimate. So I decided to go with it.

August 29, 2025
Unprompted review
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Reply from Gadget Gone

Hi Max,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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Rated 5 out of 5 stars

My experience was great with Gadget…

My experience was great with Gadget Gone. They gave me more than expected for my phones as their appraised value was higher that I rated it. Very satisfied and will use them again if the need arrises.

September 12, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi David,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great communication and fast service.

Great communication and fast service.

September 4, 2025
Unprompted review
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Reply from Gadget Gone

Hi Derrika,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great customer service and the process…

Great customer service and the process was seamless, appreciate it.

August 29, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Darren,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great service!

Fast, good price for my device, kind.

August 14, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi JoeF,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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Rated 4 out of 5 stars

iPhone and iPad Sale

I sold a used gadget to Gadgetgone and had a good experience overall. I'd rate them 4 out of 5 stars. The payment was processed fairly promptly after they received the item. Communication with Gadgetgone was about average, but I was disappointed that their payment processor didn't respond to my emails. Despite that minor issue, I'd still recommend them for selling your used electronics.

August 25, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Dan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 4 out of 5 stars

Very efficient

From my initial contact to payment, everything went very smoothly. I was quite surprised when they paid me nearly $50 more than their original estimate because they found my phone to be in excellent condition. Win! Win! for me.

August 15, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Christine,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Fantastic Process!

Fantastic process in trading on my item! Everything was done quickly and efficiently. The only site I trust for future resells!

August 22, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Stephanie,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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