Gadget Gone Reviews 2,943

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the service for being easy, fast, and efficient, often highlighting quick turnaround times and hassle-free processes. People frequently mention receiving fair prices for their devices, with some even getting more than their initial quote due to better-than-expected condition. The payment process is also widely appreciated for being quick, easy, and secure, with many reviewers noting prompt payouts. However, some customers also noted significant dissatisfaction with the product evaluation process, reporting that their device's condition was downgraded, leading to a much lower offer than initially quoted. A few other people also felt that the company's pricing was unfair or that they received a lower offer than expected, with some even reporting issues with the condition of their returned devices.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences where... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences, finding the... See more

Payment

Consumers find payment to be a positive and easy experience, with many reviewers highlighting the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease of transactions and outstanding... See more

Value for money

People report positive experiences with value for money, often receiving more than expected for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (... See more

Company replied

Rated 5 out of 5 stars

I have dealt with GadgetGone for several years now and they are hands down the best. They come through promptly and they treat their customers beyond fair with their offers. At this point, I would n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their... See more

Company replied

Rated 5 out of 5 stars

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accept... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

GadgetGone is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received a very fair offer for my Apple…

Received a very fair offer for my Apple Watch. Very easy transaction. Highly recommend.

July 30, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Dean,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 5 out of 5 stars

Great experience

Gadget Gone’s trade in process was easy and straightforward, and they even provided more trade in value once they assessed my phone.

July 18, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Andy,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I thought my iphone16 was unlocked!

I thought my iphone16 was unlocked and it wasn’t. Jess walked me thru the process and made a difficult time with my ex cell phone provider so much easier. Her help was greatly appreciated. Also GG gave me more money than originally quoted due to the pristine state of my phone. Terrific experience.

July 16, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi David,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

RIPOFF

Two times I have used these folks - not sure why - last time .. the offer was $300 ... but they rduced it to $60 -- this time the offer was $250 ... they reduced it to $50

They said both phones had bad batteries - bullshit

Don't use these guys!

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

A great company to deal with!

A great company to deal with. Fast response to my emails and fast payment. I was impressed by all that they do and did for me!

July 24, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Joe,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 5 out of 5 stars

Smooth

Easy process, got paid quickly once they got my phone, offer amount was fair and higher than another similar website I tried before.

July 25, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Emily,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

They gave me the quote they said they…

They gave me the quote they said they were going to and even raised it. Thanks Gadget Gone!

July 23, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Luis,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 4 out of 5 stars

Great experience quick and fast

Great experience quick and fast! I will be using them again

July 23, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Bryan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Sold my iPhone 12 mini to GG

I sold my old iPhone 12 mini that was in pretty good condition cosmetically with minor scratches, but the battery was pretty faulty since I burned through it, as in you can't use it unless it's plugged in to the charger at all times. After their offer, I requested slightly more, mentioning that the functionality of it was perfect and that it was just the battery that was dead. The screen had never been cracked, etc. so I thought maybe they could evaluate my phone again. I had also gotten an offer from a local shop in my area too before sending it to GG. GG ended up coming back and raising the quoted amount, and it was higher than what I was even expecting. So I'm more than grateful. I opted for the gift card option, where there was an additional bonus on the quoted amount. The whole process was great! I mailed my old phone in, got a quote, got the quote adjusted to a more than happy/reasonable amount, and I'm more than pleased. I will plan to use them in the future! Thank you for the great service!!

July 23, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jane,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 1 out of 5 stars

Go somewhere else!

Go somewhere else! This is the classic Bait and Switch. They offered me $196 for my iPhone 12 in pristine condition so I sent it in. After they received it they said it was "scratch and damaged" and only worth the $100. I read some bad reviews on reddit but I thought I'd take a chance. These guys are shady.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Straightforward & Painless; I recommend

Selling my used iPad to Gadget Gone was straightforward. The price I was paid matched a fair evaluation of the device's condition. Gadget Gone clearly details what state a device must be in to qualify for each payment condition. Communication was excellent, and payment arrived quickly and painlessly.

July 17, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Kolton,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Although being cautious with selling my…

Although being cautious with selling my spare phone, I was pleased by the constant communication and updates I was given. They were straight forward and honest and the turn around time was quick. Will gladly to business with them in the future.

July 16, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Gary,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 5 out of 5 stars

Great Experience with Gadget gone

Gadget gone, made it really easy to sell my used iPad. They paid what was quoted, and when I had a question, customer service responded to my email quickly. I will definitely be using them again.

July 14, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Ace,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Jessa from Gadget Gone was top notch

Jessa from Gadget Gone was top notch! Very informative and always ready to help! It was the easiest process and I got paid top tier for my devices! Thank you Gadget Gone!

July 8, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Brody,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Jessa P is absolutely phenomenal!

I sent in my iPhone 11, was immediately assisted by Jessa P the same day it was received and she not only worked with her Pricing Team on ensuring that I would receive the comparable trade-in value for my phone, but she stayed in communication with me every step of the way, extremely thorough and supportive and empathetic and so sweet! I opted for receiving the payment via electronic gift card and she ensured I received it and was able to access the link, and stayed in communication with me even afterwards! Jessa is an absolute blessing! We definitely need more caring, sweet souls like her! When I go to trade-in my iPhone 15 Pro Max, I for sure will be doing so through GadgetGone! I am eternally grateful, thank you so very much Jessa P!🥹💖

July 8, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jessica,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

this company is 100% legit

this company is 100% legit. I received the $$$ I was told I would. I was skeptical every single step of the way taking pics of my phone etc encase I had to fight for the money I should get based on the quote I received, but nope it was nothing but great and honest work from a great and honest company!!

July 1, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Bryan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 5 out of 5 stars

It's ok I guess

It's ok I guess

July 5, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Hotboy,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

The best deal and amazing service

The best deal and amazing service. I tried a few different sites and they offered me the highest quote. The process was seamless. So much easier than other sites. I will never use another in the future. These guys are amazing. Jessica P was the best.

June 9, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Rebecca,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 2 out of 5 stars

Bait and switch...

When I purchased my phone (brand new) I immediately installed a screen protector and a case right out of the box. I sent it in because they made me a decent offer. A few days later I received an email saying it had some "light scratches on the screen" and they lowered the offer by $73. When I told them to send it back they came back and made another offer which was $49 less than the original offer. I told them to send my phone back to me. When I received the phone back I looked closely and carefully at it under bright light with my glasses. The screen is flawless! The entire phone is in flawless condition...thank God! (I was concerned that they may put scratches on it before they sent it back to me). I've sold quite a few phones to them previously and never had a problem. I don't know what's going on with them now. I'm not doing business with them anymore and that's exactly what I told them...

June 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look