Gaggia UK Reviews 932

Gaggia products are great. Best espresso by a million miles. However you don’t know how good a company really is until you get a problem.

Our grinder developed a fault on Monday 22nd December - a disaster for Christmas (accepting this is a Western 20th Century Problem). However after a phone call we received a replacement on Tuesday 23rd.

Truly amazing service that is as good as the products themselves.

After previous experience with other manufacturers, (Not Good), we thoroughly enjoyed dealing with Gaggia, Raj & Team. Old school customer service at it's finest & took time to explain the difference between machines.As my wife is totally blind this meant so much to her, as they had the patience, and empathy with her situation. Purchased the Anima Prestige, a very easy machine to learn to use, and had a Zoom call with Raj, to help set up.This was hours after receiving the machine, so no long waits. After having a stroke 3 years ago, I'm a little slower than I was, and the kindness that was shown to both of us individually shows how outstanding the team are. Every enquiry was met with enthusiastic help, and explanations, we felt that any question could be asked no matter how small, and was made to feel like it mattered
The coffee is awesome too!

My wife and I visited their showroom this morning. Raj could not have been more helpful. He took us through the pros and cons of several machines. We chose the Cadorna prestige - he demonstrated all the menus and we made a couple of drinks. He comprehensively went through the maintenance of the machine. He gave us the maximum discount currently available on-line for the machine so that we were not disadvantaged buying from the shop. The on-line support they offer via zoom is very impressive. We would thoroughly recommend a visit to purchase. If only all businesses were run like this.

I recently purchased a Gaggia Magenta milk. The team was extremely helpful with updating the machine to include new features I wanted but were not present in the version they had in stock. They also replaced promptly the 1st machine which had a faulty grinder. Troubleshooting was done live is seconds through zoom and organised for replacement next day. I can't praise the team enough for their amazing response.

It was so nice to speak with Danny who was very knowledgable and very informative on my choice of machine,

The service you get from the Gaggia UK team is at another level, I've never experienced anything like it. I had a problem with my machine and almost immediately after writing to them, I was on a video call showing them the issue, after which they arranged a collection. Repaired machine came back a few days later. If you email them, you quickly get a real, human, helpful and clear response (which is what happened to me today, inspiring this review). They are the best! And no matter how much I might be tempted in future to buy a different brand of machine, the Gaggia UK team are the reason I wouldn't.

I was unable to replace the brew unit in my Gaggia Brera after cleaning. I used the zoom and chat for advice. Dave and Tony were amazing and solved the problem in minutes! Thank you.

Great coffee and excellent service. Just received my Gaggia classic evo2024 and and am very pleased as it makes great coffee, however a bit of trial end error is needed to get the correct grind. Whilst more expensive, I went for the brass boiler after reading numerous reviews. The customer service from Raj and his team is highly recommended and I would not hesitate from buying from them again.

Danny over zoom solved everything to get my 8 year old Velesca machine fixed with a water issue and showed me a memory setting for coffee levels. Amazing Gaggia offer a zoom service like this and give Danny a pay rise for great service!

The friendliest, most helpful customer service one could ask for.
Raj was excellent talking through how to fix a problem & explained that as we have a very well used 7 year old machine it may give trouble again, after 3 months it did. After a straight forward discussion comparing cost of fixing/reconditioning vs new, a good deal was struck & a new shiny upgrade was delivered within days. Brilliant service.

I was a little frustrated with Gaggia Direct. They continue to sell the Classic Pro coated boilers without providing customers a warning that there is a known issues where the coating flakes off and ends up in your coffee puck and / or steamed milk. I bought a coated boiler refurbished Classic Pro and brought it with me to Thailand where I currently reside. Unfortunately the dreaded black flakes started to appear. They did offer to send me a polished aluminium boiler for me to fit myself which I am OK with. Had I been in UK I think they would have fitted it for me. However, it was a frustrating experience where I had to wait for responses and send reminders. In the end I decided to upgrade to a brass boiler at my own cost to avoid further disappointment. My recommendation is to avoid the coated boiler machines like the plague. In my view Gaggia should not be allowed to continue selling these machines without giving customers a warning before buying or they should withdraw and fix them before selling. The fact that they are not doing that seems to show a blatant disregard for what has always been a loyal customer base

Great customer service!

Had a problem with my Gaggia machine. They suggested rather than send it for a service that I join a Zoom call with an engineer. Their engineer Dave could not have been more helpful and friendly. Problem sorted. Could not be happier.

We've been very happy with the MD15 grinder we purchased from Gaggia a year ago, using it every day, it's been the perfect partner to our Aeropress. Had to contact customer service to deal with a small issue that arose and they were ultra responsive and resolved it immediately. Wish all companies were this good. Would 100% buy from them again.

Had a small issue with a relatively new coffee machine which i was a little disappointed about in the first place. Called the helpline and they talked me through my options for repair (I was keen to attempt repair myself as didnt want the hassle of posting a big machine and had a lot going on). They were absolutely fantastic, shipped parts out next day and I was back making coffee within no time. I've never received this level of tech support in my own line of work or anywhere else, work would be much easier with their help! Fantastic customer service.

Just purchased my second Gaggia life saving machine.
Love them and wouldn’t settle for anything less.
The team are nothing more than excellent.
Recommend to everyone.

Seriously Great Service. Raj, Dave and Tony did several sessions to sort out a misunderstanding between me and a Gaggia Brera. They were friendly and patient - and would not rest until the problem (which was not their fault, or responsibility) was solved. The machine is now brewing fabulous coffee, many times per day.

Had a problem with the frother on my coffee maker and the problem was resolved very quickly over a zoom call with Raj and one other gentleman. Couldn’t have been more efficient or easy.

Excellent customer service:- one to one explanation and demonstration of best way to use the machine, and expert tips

The team are always willing to help and will do video calls to be able to see what the problem is and then provide useful information. Everyone I have been in contact with in the past has been friendly, helpful and knowledgable.