GAIL's Bakery - Kensal Rise Reviews 1

TrustScore 3.5 out of 5

3.4

Unicorn House, 1-3 Station Terrace, NW10 5RQ London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • Unicorn House, 1-3 Station Terrace, NW10 5RQ, London, United Kingdom

  • 2089684847

3.4

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1)

252 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I bought a baguette today at Kensal…

I bought a baguette today at Kensal Rise - and it’s 20% smaller than a few years back. They really are turning into a massive chain of lower quality bakers. Very sad.

October 4, 2025
Unprompted review
GAIL's Bakery - Kensal Rise logo

Reply from GAIL's Bakery - Kensal Rise

Hello Sean, thank you for taking the time to review our bakery. We are sorry to hear of any quality issues with the baguette: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,]  quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further. 

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look