Ordering was straight forward and simple Unfortunately the dispatch email was not sent otherwise everything was OK As for the delivery company DPD they were somewhat less than professional not onl... See more
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Review summary
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Reviews shaping this summary
The shower is great , first one lasted 36 years so naturally I would go for same brand again. It was delivered on time but you are left in the dark slightly regarding delivery and they don't seem... See more
I had bought a shower head on line to replace my old one. The description said nothing about the shower head's compatibility with electric showers, it was not compatible. I replaced the pressure valve... See more
Shower engine arrived when expected and has now been fitted and works fine. Although it took DPD Local three attempts to deliver running out of time on the first two attempts and the box was damaged... See more
Company details
Written by the company
With nearly 50 years in the bathroom and shower industry, Gainsborough have been creating exceptional showers since 1972. We pride ourselves in providing high quality showers at affordable prices, with a dedicated UK based Customer Service team who are on hand to help with any queries you may have.
Contact info
The Flyers Way, Westerham, TN16 1DE, Kent, United Kingdom
- 01959 560760
- info@gainsboroughshowers.co.uk
- gainsboroughshowers.co.uk
4.2
Great
206 reviews
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Replied to 18% of negative reviews
Typically replies within 1 week
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Shower arrived within 2 days and was an…
Shower arrived within 2 days and was an easy fix. Works perfectly
June 9, 2026
Long delay in receiving the part
Long delay in receiving the part. I would have expected overnight delivery for a part for such an important household item.
June 8, 2026
Excellent company
Excellent company, I ordered parts for my shower, dispatched quickly and cheaper than anywhere else! 5**
May 25, 2026
Shower
Do not buy this product had to shower in two year both went wrong only had a replacement in November 2025 and now they wont replace this shower this is not fit for purpose very bad service from gainsborough
June 15, 2026
Unprompted review
Fast delivery of correct shower parts
Fast delivery of correct shower parts. Good service each time I order from them.
May 3, 2026
Excellent!!
April 21, 2026
First class
First class, from initial call, to advice given, replacement part received a day or so later. Magic
April 9, 2026
Replaced the engine, to resolve a leaky shower.
My shower unit was leaking from the main body. I decided to replace just the 'engine', so that I could keep the plubing, electrics and cover, in place.
It was easy to find parts on their website. The delivery was good and in time. I was quite surprised that a relatively old unit was still available.
The cost was very high. I could have purchased a different model for less.
January 22, 2026
I brought the 8.5 kw engine for my…
I brought the 8.5 kw engine for my shower which ive had running now for the best part of 5 years .
This was a simple replacement and if its as good as the old one, I'm on to a winner.
February 9, 2026
Brilliant shower…
From ordering to receiving the shower it was so easy the website is easy to get around and the shower came within a couple of days
January 24, 2026
Lovely little shower good power better…
Lovely little shower good power better than my old Gainsborough and fitted just right
February 4, 2026
Perfect experience
Part ordered with no problem. Delivered pretty quickly, in perfect packaging, no damage at all.
It was easy to fit and now the shower is back to normal.
Very impressed.
February 1, 2026
Top class product and service
Item very good quality. Fitted by a professional without difficulty. Excellent communications and customer service. Would highly recommend this company
January 30, 2026
Really helpful online to find exactly…
Really helpful online to find exactly what you need and very happy with product .. no more cold showers
January 29, 2026
Prompt service.
January 19, 2026
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