Gala Health Reviews 

4,129
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,987 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely smooth application process, noting that getting started is remarkably straightforward and exceptionally easy to use. Consumers also deeply appreciate the highly responsive customer support and remarkably fast shipping times that make managing their personal health journey completely seamless and effective. Some reviewers were not happy with the mobile application, describing it as quite confusing or difficult to navigate properly. Additionally, a few consumers experienced occasional service issues, or they encountered frustrating communication delays when trying to reach customer service representatives for help.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting that the application is user-friendly,... See more

Application

Reviewers mention positive feedback about application, highlighting that it is user-friendly,... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding steady weight... See more

Customer service

Clients share positive opinions on customer service, highlighting that the support team is responsive,... See more

Service

People report positive experiences with service, highlighting great care and helpful registered nurses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I switched to Gala from another popular weight loss program and I am so happy I did. Not only is it more affordable, the support is amazing. My emails and tickets actually get answered quickly, my pro... See more

Rated 5 out of 5 stars

So far so good. Great communication with following up. I get emails and texts. They had me do blood work at no cost. Also, before each shipment they have a questionnaire to fill out. Plus automat... See more

Rated 5 out of 5 stars

The team is so helpful and very responsive with any questions or concerns you may have. Medication is easy to take and as long as you are doing what you’re supposed to you will have a smooth ride.

Rated 5 out of 5 stars

I simply love the fact that the cost of their GLP1 medications are affordable!! I appreciate their empathy for those of us who are trying to improve our lives by improving our health via weight loss/m... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(4,129)

4,096 reviews in the last 12 months

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Rated 1 out of 5 stars

I WANT A FULL REFUND IMMEDIATELY!! BUYER BEWARE!!!

I want a full refund immediately!!! NOT ONLY WHAT I RECEIVED WAS NOT TIRZEPATIDE BUT EVEN IF IT WAS, I WAS CHARGED FOR MUCH LESS THAN I WAS SUPPOSED TO RECEIVE. IM SUPPOSED TO GET 12.5MG OF TIRZEPATIDE AND WHAT I GOT WAS 11.125 mg OF WHAT THEY SAID WAS A COMPOUND OF Tirzepatide/NAD+/Cyanocobalamin for close to $300 after using a discount. I dont know how this company got the rating that it has but what I ended up paying for was not real tirzepatide. Compared to other higher rating companies ive used before, I have never paid for for fake tirzepatide but thats what happens when you keep looking for cheaper options. You end up buying fake tirzepatide that i dont even know if I'll ever get a refund for.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

I switched to Gala from another popular…

I switched to Gala from another popular weight loss program and I am so happy I did. Not only is it more affordable, the support is amazing. My emails and tickets actually get answered quickly, my provider genuinely cares about my success and the whole team is dedicated to my satisfaction. Cannot recommend enough!

August 16, 2026
Unprompted review
Rated 1 out of 5 stars

Price tripled after the first three…

Price tripled after the first three month and yet I’m seeing way cheaper pricing continually advertised with promises not to raise them. Requested a price match to current offers over a week ago with no response from a human.

Also left a message for a provider over two weeks ago about dosage and have yet to hear back.

Horrible customer service and really feels like a bait and switch with pricing.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Needed to refill my prescription and…

Needed to refill my prescription and replied honestly about my hair loss. That concern resulted in a mandatory consultation which was not helpful (more protein, hydrate more, take vitamins, all things I could google and know). The practitioner didn’t update their notes and release my refill so two weeks later I was stuck using the app to chat someone who wasn’t helpful as there was no way to escalate the issue. Now nearly a month later I’m still waiting and they want me to do another mandatory appointment because I said my first wasn’t helpful. Got called by a scheduler who I told my thoughts too and asked to speak to a manager, gave two times I would be available during my work day for a call and never got a call. They won’t refund me, saying I keep my three paid bills but they also won’t send them…..horrible customer service.

July 24, 2026
Unprompted review

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