Galartsy Reviews 

697
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product quality and unique designs, often finding items to be even better than expected and offering excellent value. People frequently commend the efficient delivery service, noting quick shipping times and timely arrivals. Customer service also receives widespread praise for being helpful, responsive, and effectively resolving issues. However, some customers noted product colors and details sometimes differed from website images, appearing less vibrant than expected. A few people also experienced slow or unhelpful customer service when trying to resolve issues, and high return shipping costs were a concern for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the appearance and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the craftsmanship, stitching,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast shipping... See more

Order

Customers had ambiguous experiences with order, with some reporting very positive interactions, such as easy... See more

Customer service

People report positive experiences with customer service, highlighting helpful and kind interactions, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product meets expectations, the quality/price ratio is excellent. I find the shipping speed adequate. I've only purchased shoes, but maybe I'll expand my range to clothing in the future. The websi... See more

Company replied

Rated 4 out of 5 stars

Loving this company so far. I've ordered the creation of adam shoes (my favorite art piece), aswell as black Nihonga inspired Silk Sneakers with a creation of adam watch. The nigonga shoes came with a... See more

Rated 5 out of 5 stars

I'm love the Michelangelo's work and so appreciated when some of his famous applied on shoe and it's so beautiful and wearing very comfortable, for the people who like the attractive and outstanding... See more

Rated 5 out of 5 stars

Well at first I thought this maybe like a low quality SHEIn type of product but OMG it’s absolutely awesome with amazing quality and Design. Said to myself that I will buy every single trainer collect... See more


Company details

  1. #206 of 300 best companies in Clothing Store

Written by the company

Galartsy is more than just a brand, it's a movement dedicated to bringing the beauty of fine art to the masses. We believe that art is not just for the elite, but for everyone to enjoy and appreciate. That's why we created a way for art lovers to wear their favorite paintings on a daily basis. Join the Galartsy movement, and Show the world your love and appreciation for art and culture!


Contact info

3.9

Great

TrustScore 4 out of 5

697 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(697)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Ordered magnets

Ordered magnets. They were great when they arrived. One was broken. Reported and was told a replacement would be sent. Chased it after weeks and told it looked like it had got lost. New one sent and after some time arrived. Sending things drom US to UK did take place after Mr Trump started messing around with goods from each country. It did take a while to get sorted but don't think that was all the companies fault.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Although my items were delayed

Although my items were delayed, and after an initial delay in response to my query, thereafter your attention to my order was exemplary. You kept me informed and tracked my order all the way for me. I am very impressed and reassured. The items were delivered to a local courier locker and it was very convenient for me to collect.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt attention, great business practice

Prompt attention to a shipping issue completely saved my experience! Galartsy was dedicated to making it right and I am thankful for their concern. It was refreshing to have a positive experience where it could have easily been a negative one!

June 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I got an immediate replacement for what…

I got an immediate replacement for what I thought was a lost cause. I placed an order, recieved my shoes (which I absolutely loved). A week later, the fabric split from the soles. I emailed Galartsy thinking they would just leave it alone and it wouldn't be worth their time to even give a discount on another pair. I sent the email and waited the evening feeling kind of ridiculous for even mentioning the split soles. I woke up to an email from Galartsy assuring me that was not the intended quality and that they've already sent another pair, WITH a tracking number, and a promise to personally oversee its timely delivery. THAT is exactly how you do customer service and there is literally no legitimate reason to shop anywhere else for me and my family. Custom kicks AND support like this is unmatched. Anything below a 5 ☆ review from me would be criminal. Thanks for taking care of me Galartsy!!

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM Avoid this company !!!!!

I ordered two pairs of sneakers "adam creation" they were both very bad quality after only 40km walk they were ruined when i contact them for a refund or a gesture they asked for the pictures and then nothing since 1 month... Guess the pictures was a good proof and ghosting me the best solution for them...

June 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great shoes

The shoes are stunning and comfortable. Although there were problems about the shipping, I appreciate the assistance of the customer service and they shipped the product to me again. Thank you.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful but wrong sneakers

I placed an order at the end of May and received it in early June. It was a long wait, and I ended up receiving the wrong sneakers. Even though they were beautiful, they weren’t the model I had ordered. I sent an email, and I was honestly surprised by how quickly they followed up, especially since I had seen some negative reviews about the site. However, my experience has been completely different. I’m very satisfied with the follow-up and the quality of the product. Right now, I’m just waiting for my replacement. Honestly, it's totally worth buying from them — they’re highly reliable, and the sneakers I have are amazing. Everyone who sees them gives me great compliments. I’ll definitely keep shopping at Galartsy. It would be awesome if they could feature products with Mexican artwork, since I’m Mexican, but overall, I’m really happy with my purchase.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

amazing

it all was easy, the size table was helpful .. i was affried that the color would be off, but it was amazing, the update on the shipment also great :)

June 17, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

My review

The sneakers i ordered were great. Really beautiful and comfy. The only reason i didnt give my experience 5 stars is because the shipping proces took to long and understanding the status of my order was really confusing. Your costumer support was helpful but it could be a little bit better. Either way i think i will be shopping again from you.

May 21, 2025
Unprompted review
Rated 2 out of 5 stars

TERRIBLE costumer service

I ordered 2 sneakers, I asked for them to cancel one of them because I ordered the wrong number, they canceled but never gave my money back... almost 2 months later, 2 social media spams with hundreds of messages, and about 20 emails, I finally found Jessica, the only competent employee on this company, that resolve my problem in 5 days.

The sneakers are beautiful, I'm not sure about the quality yet, but let's see. The costumer support is TERRIBLE!

May 8, 2025
Unprompted review
Rated 3 out of 5 stars

Shipping problems and poor customer service but reasonable shoes for price

I ordered 2 pairs of shoes 3 weeks ago. They are yet to ship. I emailed support (who took 3 days to respond) and was told they could rearrange my delivery. This was a week ago and I have yet to hear anything further. Will update this review upon receiving the items.
Update: Shipping issue resolved and shoes received, they look great but feel a little on the cheaper end.

June 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Chinese

Sizing is all wrong and T shirts misshapen. To return them you have to send them to China at your expense. Avoid this company at all costs.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Galartsy

The Galartsy company makes consistently great T-shirts hoodies and other stuff ( even tea sets). Great for birthday presents for family and for oneself. I can usually get plus size stuff 5XL but some of the pieces are too small for me. They do take quite a while to deliver though…

June 12, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look