Game Reviews 52

I’m extremely disappointed with my experience with Game Online. My order was cancelled without any prior notification, even though their own terms and conditions say otherwise. To make matters worse, the refund of R2,299 — which they confirmed was processed on 01 December — has still not reflected in my account, well beyond the stated 3–5 day turnaround time.

I’ve had to chase them repeatedly for an update. Their WhatsApp support told me I’d be connected to an agent, but no one ever responded. I also called on Saturday; the agent was polite and tried to help, but nothing has been resolved.

If the refund isn’t in my account by EOD 09 December 2025, I’ll be escalating the issue to the Consumer Goods and Services Ombud (CGSO).

This level of service is unacceptable, and I would not recommend this company to anyone.

Terrible terrible and full of misinformation. I ordered a washing machine, was told of a delivery date, there was a delay, I reached out to the WhatsApp chat line and was told the order will be delivered today, however the tracking information does not state that. Called them and was told no, it will be delivered tomorrow. Horrible service and I don't know why I didn't order on Takealot. Do better please!

Today, I had the privilege of being served by Nazeem at Game Tygervally. Nazeem's service was very good, and efficient. I was totally impressed. Thank you so much. Keep up the excellent service.

Casher and Supervisor treated us like thiefs as they insisted that they won't up with our goods that we have paid for via PJN app unless I go in the app and they can verify if Im the correct user. I showed the my phone screen to revil the successful purchase recipt and I made a screen shot. Still they threatened that they will not process my purchase unless I go in the app while they watching to verify my identity. We feld like thiefs inside the shop and they caused a sceen. I want this to be dealt with and management should teach thier stuff not to invade customer's personal information.

I never had a problem with game except the cues the line is always long

Game doesn’t even deserve one star honestly,please do not use their online service it’s horrible so is their customer services They lie to customer just to get them off their backs and even have nerve to ask them to rate their horrific service.I ordered online on the 3rd after successfully paying got a massage saying order failed mind you they took my money😩 more than 20 days later after I have been lie to the Money is still not paid in my bank despite their 14 days refund time scale, I reached out more than 6 times all I get now finance department is handling the damn case😡😡😡😡😡

Everytime game runs promotions most of the items are out of stock, supplier did not supply on time. One ask when will thet get stock. They dont know,
I went today to two game stores for a folding chair their system staes no stock throughout the country.
Go online No stock.

i bought a washing machine a Defy DAW389 front loader for R6999.00 on the 4th of April online. They promised to deliver by the 7th April and up to now they still have not delivered.
I made contact with them on the 10th and they are not providing any answers. They keep asking me stupid questions and they are saying they cant track the order. What kind of nonsense is that.

I bought a Trojan Squat Rack Online at Game for R1299 and then saw it costs R999 at Makro. I phoned their call centre to cancel my order and the representative said no email Game and they will do price match. So I emailed and they refused because Makro gives a 3 year warranty and Game only a 2 year warranty. Worst customer service I have ever experienced.

I bought a defy digital microwave within 7 months ,buttons failed than I sent it back for repairs a feed black was it's damaged by crocoches which is not covered on warranty and it's a common problem to this appliances.that nonsense why are selling us appliances that are not durable

They always have nice prices, and I love that they run frequent sales, making it easy to snag a great deal. The selection is impressive, too. I found everything I needed, and the staff was helpful.

We purchased a speed queen washing machine from Game online on 25 March 2024. The machine developed a fault on 5 February 2025 and I reported it the following day. I supplied the required information via e=mail on the 7th. It's now the 12th and I'm still waiting for some action to be taken. I've received absolutely no communication from Game. My daily e-mails requesting an update haven't even been acknowledged let alone responded to. My daily phone calls have been met with a vague standard response that the issue is being attended to. Customer service is clearly not a priority for Game and communication from them is abysmal

I ordered online and accidentally used the wrong delivery address, I spoke to a consultant and they informed me that they will cancel the order.
The order has been cancelled, but no response regarding the refund. I have contacted them regarding the issue, only to restart the same process 3 times.

I am absolutely sick and tired of waiting for them to wake up. they owe me R2000 for the item that has been cancelled. I would never in my dear life use game stores or recommend them to anyone, EVER!!!!!

Terrible service
Bought a iPhone battery over heated
Took it in 3 day later to replace.
They did not have a replacement refused a refund
Regional manager for Polokwane Lady by the name Elan refused to talk to me.
Never buy a IPhone from Game.

Such good service I brought a chair and lost the recipet but they changed it for me and was very helpful indeed.

Worst service ever!

I recently ordered Hot Shapers Power Belt from the game online, but unfortunately, the size was too small. I visited the Centurion Mall Game store to exchange it, but I was informed that I couldn't exchange the product because the box had been opened. I'm puzzled by this policy, as I couldn't have determined the size issue without opening the box.

Furthermore, the product description online stated that it was 'returnable and exchangeable,' with no mention of a 'no returns if opened' policy. Their returns and cancellations state that socks and underwear cannot be returned or exchanged due to health risks, not Belts. I feel that this lack of clarity is misleading and inconvenient for customers.

I hope the store will reconsider its return policy or provide clearer guidelines for customers in the future.

I bought a phone online and there was lack of communication and I ended up cancelling that order. I bought grocery on the 29th Nov 2024 and received communication that I will receive my order Friday, but nothing happened, I got another communication saying I will get it on Saturday but nothing happened. Game is really failing to service online orders. These two incidents explained above happened in a space of one month.

Great customer service and always enough tellers

Great customer service I got all the help I needed and I left happy and satisfied about the appliances I bought.