GAME HERO Reviews 

197
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The chair i bought was perfect! And when part of it broke I contacted their customer support, and they were extremely helpful and did more than any other customer service i've contacted before

Rated 4 out of 5 stars

The monitor mount and half power cable were missing from the shipment. Terrible communication to fix issues. Update: I got the missing parts delivered to my home. Everything is working well n... See more

Company replied

Rated 4 out of 5 stars

The delivery was unfortunately delayed and split up, I only received one tracking code instead of two. However after the delivery the assembly was smooth and the desk looks great. The customer... See more

Company replied

Rated 4 out of 5 stars

I think people don't have enough money to by a full set up pc or monitors I really appreciate you giving give aways and kepp up the good work 👍✌️

Company replied

Company details

Written by the company

Game Hero B.V., opgericht in 2020, is een toonaangevende ontwikkelaar van hoogwaardige gaming accessoires in de Benelux en Duitsland. Met hoofdfocus op game- en bureaustoelen biedt Game Hero een compleet assortiment met ergonomische stoelen. Game Hero helpt digitale atleten op hun best te presteren met de beste kwaliteit producten. Game Hero heeft in korte tijd een gepassioneerde basis van trouwe klanten opgebouwd dankzij hoge kwaliteit producten met een professionele uitstraling. Onze missie is streven naar absoluut comfort met innovatieve meubels en accessoires. Het hoofdkantoor van Game Hero is gevestigd in Den Haag. De klantenservice vormt de fundering van het bedrijf waarbij het streven is: 100% klanttevredenheid. Deze visie vertaalt zich in goede beoordelingen van klanten op onze website en marketplaces.


Contact info

4.1

Great

TrustScore 4 out of 5

197 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(197)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MONITOR GIVEAWAY!!!

To be honest, I am writing this review in hopes of a better chance to win your monitor giveaway! I’ve never purchased anything from this company, but their products look amazing. frkuhh on TikTok, hopefully I can win

August 14, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi,

Thank you for your participation.

Regards,

Team Game Hero

Rated 5 out of 5 stars

Great monitors!

Monitors can alter both the look of your setup, but can affect your playstyle in games, and Their monitors tick all the boxes. From the super thin bezzles to the high refresh rate, it will have you performing your best while your setup looks its best!

August 14, 2023
Unprompted review
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Reply from GAME HERO

Hi Trav, thank you!

Rated 5 out of 5 stars

Monitor experience

When it comes to gaming, the right monitor can make all the difference. As an avid gamer, I've scoured the corners of the internet in search of the perfect gaming monitor, and my quest led me to the ultimate haven of gaming goodness: GameHero.com. Let me share my excitement about this platform and the sheer coolness it brings to the realm of monitors.

First and foremost, the variety of gaming monitors available on GameHero.com is mind-boggling. From high refresh rates to stunning resolutions, every kind of gamer is sure to find their dream screen here. The website's intuitive interface made navigating through the options an absolute breeze. The filters allowed me to narrow down my preferences based on screen size, refresh rate, resolution, and even panel technology – a true paradise for any tech-savvy gamer.

The product pages on GameHero.com are a treasure trove of information. Each monitor is accompanied by a detailed description, specifications rundown, and high-quality images that showcase the design and features. What really sets GameHero.com apart is the inclusion of comprehensive user reviews and ratings. It's fantastic to have insights from fellow gamers who have actually put these monitors to the test. This helped me make an informed decision, ensuring that the monitor I chose not only looked cool but also performed exceptionally well.

The purchasing process was as smooth as a headshot in a first-person shooter. The checkout was hassle-free, and the range of payment options added to the convenience. Plus, the icing on the cake was the lightning-fast shipping. Within a few days, my eagerly awaited gaming monitor arrived in pristine condition, ready to enhance my gaming setup.

Now, let's talk about the performance. Oh boy, was I blown away! The monitor I picked from GameHero.com not only looked sleek and futuristic on my desk but also delivered unparalleled performance. The colors were vibrant, the refresh rate was buttery smooth, and the response time was so quick that I felt like I was living inside the game itself. It's safe to say that my gaming experience reached a whole new level of immersion and excitement.

But the awesomeness doesn't stop there. GameHero.com's customer service is worth applauding. They were responsive, helpful, and genuinely seemed to care about ensuring that my experience was top-notch. From answering pre-purchase queries to assisting with setup, their support team went the extra mile.

In conclusion, if you're in the market for a gaming monitor that's not only cool in appearance but also delivers jaw-dropping performance, look no further than GameHero.com. With its extensive selection, user-friendly interface, informative reviews, and top-notch customer service, this platform has truly mastered the art of providing the ultimate gaming monitor experience. My gaming setup will never be the same again, all thanks to the game-changing monitors I discovered on GameHero.com.

July 6, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Thank you for your review!

Rated 5 out of 5 stars

abysstechs

abysstechs on tiktok showed me ur products and they are fantastic

August 14, 2023
Unprompted review
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Reply from GAME HERO

Hi Adysstechs, thank you!

Rated 5 out of 5 stars

5 star

Although I think the return policy could be much better, the service this company gives when problems is everything, also fast communication trough Whatsapp.

May 3, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Dear Michelle van den Akker,

We apologize for the inconvenience you experienced with your recent order. We understand your disappointment and would like to assure you that we take your concerns seriously.

It has come to our attention that the delayed delivery was due to the national holiday, Kingsday, which affected package deliveries in the following days. We deeply regret any confusion this may have caused.

Regarding the return policy, we offer free return service for products that are malfunctioning or damaged. In case you would like to exchange the product for another item, we are happy to accommodate that. However, if you choose to return a product without any specific reason, the return costs are the responsibility of the customer.

To address your concerns and find a suitable solution, we have been attempting to reach you via WhatsApp. Please rest assured that we are committed to resolving this issue as soon as possible.

We appreciate your understanding and look forward to making things right.

Warm regards,

Team Game Hero

Rated 5 out of 5 stars

Great service

Great service. They could answer all my questions and were very professional. Would recommend to everybody.

May 2, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi Olivier,

Bedankt voor jouw review!

Team Game Hero

Rated 5 out of 5 stars

Excellent service

Excellent service, very happy customer after receiving my products. Highly recommendable!

May 1, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi Maurits,

Thank you for your review!

Team Game Hero

Rated 5 out of 5 stars

Bought the Winner X2

Bought the Winner X2, best gaming chair I ever had. Comfortable, good-looking and just perfect in every way.

March 14, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi Tommy,

Thank you for your review!

Team Game Hero

Rated 5 out of 5 stars

Excellent service level!

We ordered all desk chairs for our office at Game Hero. Excellent chairs, fast delivery and pleasant communication. Definitely recommended!

March 21, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi Erna,

Thank you for your review. We hope to see you returning on our website in the future.

Regards,

Team Game Hero

Rated 5 out of 5 stars

Best gaming company

Best Quality and Support I have ever had! Quick shipping as well.

March 10, 2023
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi Noah,

Thank you for your review!

Team Game Hero

Rated 4 out of 5 stars

Bad start but we came to an arrangement...

The monitor mount and half power cable were missing from the shipment.
Terrible communication to fix issues.

Update:
I got the missing parts delivered to my home. Everything is working well now. Quite happy with the screen performance and quality.
Have to say that customer service handled the situation well when they became aware.
I am not ruling out the possibility of ordering more products from them.
Very competitive prices for the quality.

February 28, 2023
GAME HERO logo

Reply from GAME HERO

Hi Vladislav,

We just replied under your other review. :)

Kind regards,

Team Game Hero

Rated 1 out of 5 stars

Scamers u are i didint get notinhg

Scamers didint get what i ordered and no one anservs emails

October 15, 2022
GAME HERO logo

Reply from GAME HERO

Hi Martins Brinkis,

We see according to the track and trace code that the desk was delivered at your house with the following details:

Date & Time: 01-11-2022; 14:38
Location: Netherlands; Amsterdam
Delivery Signed by: Brinkis

The signer's last name is the same as the last name with this order number: #GH2195899. So it looks like you simply received this desk.

We would greatly appreciate it if you could edit this review or post an update. After all, you are suggesting that we do not deliver orders. We stand for 100% customer satisfaction, so if you have any further concerns we would be happy to hear from you.

Regards,

Team Game Hero

Rated 5 out of 5 stars

Great shop

Great shop, great service.

October 24, 2022
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi Mat,

Thank you for your review! :)

Team Game Hero

Rated 5 out of 5 stars

Highly recommend!

Nice products, good quality. Very happy with the customer service and the advice they gave me. Can highly recommend!

September 26, 2022
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi Mimi,

Thank you for your review. We hope that you are enjoying your purchase.

Regards,

Team Game Hero

Rated 5 out of 5 stars

really good chair

really good chair, amazing!

September 8, 2022
Unprompted review
GAME HERO logo

Reply from GAME HERO

Thank you Cilian! We hope that you are enjoying your purchase.

See you next time,

Team Game Hero

Rated 4 out of 5 stars

Good experience even with some downsides

The delivery was unfortunately delayed and split up, I only received one tracking code instead of two.

However after the delivery the assembly was smooth and the desk looks great.

The customer support is nice and responsive.

September 12, 2022
Unprompted review
GAME HERO logo

Reply from GAME HERO

Hi M.

Thank you for your review. Because of your feedback, we were able to resolve this issue. Enjoy your purchase!

Regards,

Team Game Hero

Rated 5 out of 5 stars

Great quality and excellent service

Bought a chair for the home office, very happy with the quality and the looks. Excellent service for getting me a spare part I needed. I would recommend

September 5, 2022
Unprompted review
GAME HERO logo

Reply from GAME HERO

Thank you Sander. We hope you are enjoying your purchase!

Regards,

Team Game Hero

Rated 5 out of 5 stars

Zeer enthousiast over Game Hero

Super service! Als je vragen hebt over een bepaald product, krijg je zeer snel een medewerker te spreken. Ook over de kwaliteit ben ik zeer te spreken! Een aanrader.

September 3, 2022
Unprompted review
GAME HERO logo

Reply from GAME HERO

Goed om te horen dat je tevreden bent! We zien je graag terug.

Groet,

Team Game Hero

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