While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Gamer Tech have had my mixer since July 2025 - despite numerous tries to contact them I still don't have a fix or a way to get my mixer returned. Do not use this company under any circumstances.

Rated 5 out of 5 stars

iPad needed new battery.phoned GamerTech.collected by DPD next morning.confirmation of receipt by GamerTech with summary of exactly how they will proceed to service the repair.Confirmed when it wa... See more

Rated 1 out of 5 stars

Do not use their servicesu nder any circumstances. I sent my nintendo 3ds for examination adn repair due to an inssue with the power button since March this years. No matter how many times I've trie... See more

Rated 5 out of 5 stars

GamerTech fixed my long forgotten precious Classic iPod, which had a dead battery, lovely to listen again to all my favourite songs originally uploaded about 20 years ago. Quote for new battery was ve... See more

Company details

  1. Computer Repair Service
  2. Electrical Repair Shop

Information provided by various external sources

iPad, iPhone, iPod, Xbox, Playstation, and Nintendo repair service. Serving the whole UK from our base in York


Contact info

2.2

Poor

TrustScore 2 out of 5

569 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used this company for an Xbox one x…

I used this company for an Xbox one x repair and found them excellent, I paid for the unit to be picked up from my home next day and within two working days it was fixed. Based in York, great communication and friendly easy to use service via their website.
I would definitely use them again with confidence.

January 25, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant service and communication

I ordered a change of battery for my iPod Nano just before Christmas. Communication at every stage was fantastic. It was simple to use the DPD collection label provided. I knew what was happening at each stage of the process and the battery was done expertly and quickly. The repair was completed yesterday and I have just received the item via DPD today. A very happy camper!

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

GamerTech- speedy efficient service

GamerTech fixed my long forgotten precious Classic iPod, which had a dead battery, lovely to listen again to all my favourite songs originally uploaded about 20 years ago. Quote for new battery was very reasonable, so easy to package and send with preprinted labels; iPod arrived back after a few days, now listening to fabulous music on gorgeous little gadget from 2003. GamerTech kept in touch throughout by email, tracking progress, also very nice on phone- thanks to Charlie. Highly recommended...

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased Outstanding service !

Have a PS4 Pro which sounded like someone had fitted a cooling solution by Boeing (jet engine) to it. I knew what I needed to do I was going to clean & re-paste it myself then bottled it as I took out the first screw. Worried it may never function again I outsourced the job to Gamer Tech & I'm glad I did. Dropped it off at the DPD drop off shop & it's tracked all the way to York keeping you informed of its progress it's in safe hands picture available on delivery then it's assigned to a technician who checks what it is & it's condition sending you more pictures. Job completed they send you notification it's done & you confirm where you want it sent back to. Put it through it's paces this morning now nice & quiet fan no longer howling. In summary an outstanding service considering a courier is used both ways it's a reasonably priced solution. Highly recommended 5 days from drop off to return I couldn't be more pleased

November 17, 2023
Unprompted review
Rated 2 out of 5 stars

My console couldn't be repaired which I…

My console couldn't be repaired which I knew was a possibility, but 7 days into the partial refund and it's still sitting as 'pending' in PayPal. This refund method is an absolute joke because when they wanted payment from me, they took my money before I even send them the console, yet when it comes to refund time they use the slowest means possible - how much interest could you possibly make on £25!?

October 26, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Have used before and will continue to do so. Staff recently spent absolutely ages sorting out my phone when a scam virus notification kept appearing.Would not take any money for this.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, my PS5 stopped reading Blu-ray discs and games (but could read DVD's). Booked it in online and took it in myself as I'm local and it was repaired really quickly. Now I can return to my Mortal Kombat in peace.

Also discount for locals which was well appreciated.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and efficient

Fixed my phone screen on numerous occasions and always fast, efficient and a good price.

Always friendly too. I don't like breaking my phone screen but as its almost inevitable I look forward to seeing Dan, Charlie and then team whenever I do!

September 5, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

A good honest company .

I found this company to be very professional informative helpful and friendly to deal with. I would most definitely use them again and would recommend to friends and family to use them.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient work and nice people

Gamer Tech quickly fixed my Xbox and returned it to me. They also very kindly fixed some extra damage at no extra charge, and I’m super grateful. On top of that, every communication with them was friendly and I’d certainly use them again.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

My PS4 stopped reading discs

My PS4 stopped reading discs, no blue ray. Apparently a standard breakdown issue on a well used player. GamerTech were very efficient with their diagnosis and repair. I recommend this company.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

PS4 sounds like a jet engine? Not anymore!

My son's PS4 had that normal jet engine taking off issue; got Charlie to book the DPD service for me Wednesday 14th June, it arrived back this morning and it's so quiet I had to double check it was actually switched on! Awesome service, my boy is gonna be happier than a tornado in a trailer park when he gets it back tonight :)

June 20, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Major problem with my laptop …

I had a problem with my laptop which was causing me major problems as I rely on it greatly for my job.
Gamertech repaired it much quicker than expected. Meaning less downtime for me.
Job well done from friendly helpful staff.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Top class elite service

Swift excellent service from start to finish. Brilliant communication throughout process.
Wished other companies would be the same.
Fixed noisy fan on playstation box.
Very good value for money. Now have a happy teenager!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

GamerTech York

GamerTech York
GamerTech was recommended to me by a well known and reputable mobile phone repair shop in York who could not help with the data problem I was experiencing.
The data problem and a long standing difficulty with my email account, which then locked, was resolved partly at the shop and partly online. It was very impressive.
Charlie dealt with everything in a relaxed, knowledgeable and confident manner throughout. Her friendly, 'can do', efficient approach was very reassuring.
I would highly recommend GamerTech's services. They are professional and good value. You don't have to be a gamer to use them.
Thank you for all your help.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Very good service

When I first rang up a young lady answered her name was Charlie. She could not have more helpful if she had try. I had to phone up more than once and Charlie was always there to help me. What a lovely lady.

May 15, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

My hdmi port had broken and sent it…

My hdmi port had broken and sent it off for collection and sent back to my self when it was done on the day
off dpd collecting it came very promptly and on time was happy to see they had brought a plastic box With nice and secure Styrofoam he zip tied it all back .. Yeah so I was happy in peace in mind that it was not going to be tampered with or damaged in transit And wow what can I say what wonderful service throughout of collection and delivery very professionally done the repairs and delivered with care I am very happy I would recommend

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Very efficient and organised

Very efficient and organised. When I phoned to ask about a disk left in my games console, they had all the details to hand. I was very wary of sending my stuff for repair, not sure what kind of service to expect, but was very pleased with the service received. I would certainly use GamerTech again.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Brilliant service from initial phone call and booking this service.
I Received regular emails during the repair process and details of the repair. The Xbox is fully working and the kids are over the moon

Excellent service and highly recommend these guys. Thank you so much

May 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look