Games Workshop Reviews 

If I could give them a 0 I would. I sadly bought stuff from the website only to then check out all the reviews.

Since ordering 2 in stock items and then paying for tracked delivery within 3 days over a week later my order is still pending.

Yet they had no trouble billing very quickly.

After 2 attempts at speaking to someone and emailing I still have no hope that my order will show up.

I have resorted to issuing a charge back so who knows when i shall get my money back.

How they are still in business treating customers like this I do not know. This is basic stuff when it comes to fulfilling an order.

Do not buy from them online!!! I'd go to the store or order from one of the many excellent independent gaming shops.

I could literally copy and paste all the one star reviews on here because it's laughable how consistently bad my situation has been

They will take your order and sit on it so long that in the mean time things will go out of stock ! Then they hold your order AGAIN until things become available as they are incapable of communicating .

I'm lucky ! I've only been waiting 8 days but my £140 order was held up by a £6 water pot which could of been posted out to me at a later date ? Surely?

I've been promised a refund and a quick despatch since then but guess what ? I have to take more time out of my day today to call again as nothings changed .

If you want loads of stress and never be fully confident your stuff will be delivered then crack on ! Your going to love the process :)

Update!! After four phone calls and three web chats I actually got through to a young woman who knew what she was doing . My order is now in packaging which will take a few days apparently then 5 day delivery .

I've never been so excited to almost feel like I'm going to receive something I've paid for ! but I bet I'm back on the phone Monday morning .

This process has not been the Catalina wine mixer .

Absolutely atrocious customer service. Every time I place an order, it’s late.
Every time I place an order there is some excuse as to why it didn’t ship on time. Why don’t they spend some of the money they are making on their overpriced products on improving the customer experience.

Did a collect in store order at the beginning of December which took 8 days to dispatch. I got an email telling me it had been dispatched but nothing else. The tracking hadn’t changed after several days. It was coming by ‘Express Carriers’. Frustrated I went into the shop and it had been delivered some days previously but no email or change in the tracking. The company needs to get their act together.

Placed an order two weeks ago with tracked 3 day delivery. I contacted them the following week to allow for the weekend, and found out that they hadn't shipped as one item was out of stock (It was shoing as in stock when I ordered it), but hadn't bothered to inform me either by phone or by email. They also missed part of my address. This was corrected, with a transcript as evidence.

They eventually shipped, a probably incomplete order, by UPS 8 days after the order (this was a 3 day delivery remember), and 5 days later, I am still waiting. It turns out that they gave UPS the incomplete address... As for UPS, where do I start...

Anyway, it's still not here. Will NEVER buy from them again.

Fantastic quality miniatures and paints. Enormous range of very detailed, high quality plastic and resin miniatures. Great customer service response and rapid delivery. Highly recommended.

Not a good shopping experience. I waited until their Kill team into the dark set came available, and placed an order. A free card tin was added to the order automatically, and reading the store page it said it would be included while stocks last. (I certainly didn't care if I got it or not) Well, a week and a half later and I'm chasing up on why my order hasn't been dispatched and I'm told it is because the tin is out of stock, but by now the game is also out of stock so they can't send me that either. Not impressed that I missed out on the item, because of a free item I didn't care for not being in stock.
I made it two star because a separate order for something else did at least go through and dispatch quickly.

Games Workshop does not care about their customer, even when they spend significant money on their overpriced products. The justification from the in-store team is that you are paying for the service. This is agreeable when in-store. The staff are dedicated, knowledgable and helpful. But online, they take a minimum of 4 days to reply and always have their (we are under heavy load auto reply on). The staff does not supply useful information and despite the day day turn around (which is very long for this day and age) The orders are often not even dispatched for 5-10 days after ordered and the shipping takes 2-4 weeks on average. GW start caring about your customer.

I work in the merchant marine, and was tired of missing issues of White Dwarf.
So I bought a subscription for White Dwarf Magazine in May 2022. When I did not receive any magazine in June, I wrote customer service and was told that my first issue would arrive in July. The July issue didn't arrive until after I had written Customer Service after seeing the issue already available in the local hobby stor. The same happened in August. And September. So I cancelled the subscription in October 2022 due to having to contact Customer Service every month to get my issue.
They informed me that I was due a refund for 8 issues. Having paid for 12 months and so far only receiving 2 magazines I wrote them back to make sure this was correct. They then promised that the September issue would be sent to me and I would be refunded for 8 issues.
Games Workshop then sent a digital voucher for the remaining amount not a refund. I wrote Customer Service again that I had only received 2 magazines and had 1 pending. By my calculations even with the pending issue 9 issues is remaining. I asked for a proper refund to my account not a virtual voucher.
After writing this to Games Workshop they have replied that they will refund the amount to my account and cancel the voucher.

03. February 2023
I still hadn't received my refund. I to send a follow-up email and has been informed that the amount will be refunded within 4-5 working days. 3 months after I cancelled the subscription.

Really poor service ordering online. The delivery was supposed to be two days but I’m currently still awaiting a dispatch notification four days later. I got in touch to enquire and was assured it would be shipped that day. No chance. I got in touch again and they still couldn’t tell me whether it would go out the following day, meaning it’s now unlikely to ship before the weekend and will likely be looking at 10-14 days for delivery by the time it arrives. There are plenty of rival companies that are willing to honour their delivery times at cheaper rates so I won’t be returning and would advise anyone and everyone to avoid GW

Thinking about being an independent stockist? My advice - DONT.

We were an independent for roughly a year. After speaking to someone at an open day we were told that due to being a vape shop we would be unable to stock warhammer due to having 18+ products. We then found out that the rival vape shop to us had been approached to stock warhammer?! Naturally we decided to approach them again. Only for GW to call and inform our rivals!!!

After stocking this for around a year and seeing a drastic downturn in sales, our rep recommended that we take on the paint range (for over £1K) and stated that most stockists see a 70% increase in sales. We were continuously called until we settled on taking the range on.

Sadly in 3 months we sold a grand total of about 8 pots of paint out of several hundred! When we asked to return the stock we were told it wasn't allowed and we needed to pay the full amount. When we told them that we weren't getting the sales and needed to review, we were instantly de listed from the stockists on the website. Literally within minutes of the call ending. Within a day GW had approached another store in town and convinced them to take on the products!!!

The next thing we knew GW had informed a debt collection agency to retrieve the full amount or stock from the business. I was forced to sell the stock on Ebay for an outrageous loss to offset the remaining amount, and then had to use my house deposit to pay the rest!

The whole experience with GW was nothing but a total shambles. You have to order via an Excel spreadsheet, meaning that the stock figures aren't live. You don't find out that something you have ordered is out of stock until it just doesn't turn up! Meaning if you've placed an order for a customer, they are left quite upset!

GW also only allow one order per week, which if ordered on a Monday, usually arrives Thursday or Friday. We had an issue where when we had placed an order, a customer wanted to order £400+ of stock. We called our Rep to be told that we would have to place the order the following week as we had used our one order per week. Even though it was within an hour of placing it! We said we were happy to pay postage, still to be told no. Losing us a £400 sale! Totally ridiculous way of running a business.

They also take back range stock, only for the returns not to arrive, when they then refuse to refund you for the stock!!!

To compete with online you realistically have to offer 20-25% discount. Making the margins pathetically small. Trying to get hold of new edition boxes is a total joke. They are usually totally out of stock, and when they finally get some for you to buy... They announce a made to order for the customers. Leaving you with a fortune in stock you can't shift.

The ranges that they offer you are also the same ones that every stockist has to carry, along side the GAME UK stores. Meaning theres absolutely no variety in stock from one GW independent stockist to the next.

As appealing as GW will make this sound when they give you the sales pitch, don't fall for it! Find another product to stock, it'll be far less stressful and you'll make FAR better margins!!!

Appalling service. Highly advise against ordering online, delivery claims to be 2 days but what they don't tell you is that it can take up to a week to process the order, so while you're sat waiting a couple of days for it to arrive they've already taken your money and not bothered to put the order in. This is not a new company struggling with unexpected orders so there's no excuse for not fixing this.

Quickly received my parcel, although it was shipped from the UK to Taipei, Taiwan. Totally took only 12 days (including weekend), counting from the order placement date.
Encountered minor issue with my set, but the support responded really fast and helped me to solve with generous gift.
Only one disappointment for me is that older FB boxes are provided with simple and faceless boxes, that is a bummer knowing what amazingly-designed boxes they had before.

This company has no respect or care for its customers. Their communication is virtually none existent and what little they manage is so poor and unprofessional it’s like talking to a wall. They discontinue products without considering the ramifications of their actions. Try buying a Forgeworld Contemptor Dreanought, and asking how you buy its arms! GW is dreadful and I’ll never buy their products again!

Honestly, what is wrong with this company?! They take their customers for mugs, every time. Produce a codex, fill it with great rules, sell them, sell the units that everyone is excited about and then nerf the living **** out of them within a month or 2!! It's a scam and almost fraudulent in my opinion. Profits, profits, profits is all it's about anymore and they don't care what they do to get them. Do they even play test rules?!? Absolute joke of a company

I have been purchasing GW products for almost 3 decades now and pre ordered the Horus heresy box set over 3 weeks in advance and they stated it would be shipped by a specific date nothing has happened they continuously falsely advertise what they will provide and and when I asked for a refund they tell you they can’t do it because of the system they have and basically they cant refund you until after the product has arrived in a unknown amount of time then I have to mail it back for them to refund my money even when my product is still at their wharehouse supposedly probably the worst customer service I have ever experienced this company has gone down the drain after this GW will be definitely loosing a long time customer I will gladly take my business elsewhere where customers are appreciated

Never pre-order. They WILL NOT honor the terms of service on their website - and they WILL NOT cancel my order despite the order STILL NOT haven been shipped. Much like their games, their customer service is only a shadow of what it used to be.

Horrible pre order service
I will never preorder anything at games workshop. Just get your stuff somewhere else where it will actually be delivered.

I will never preorder anything at games workshop. Just get your stuff somewhere else where it will actually be delivered.

So I placed an order stating that it would take about 5 working days to be delivered. So I waited some time and checked for a tracking number figuring it should've been arriving soon but there was no information. I followed up with the company to see what was going on to which the person didn't have any information. With this I called regularly throughout the week to finally get someone to tell me that it was finally being picked which was past the delivery window. I would check every day for a tracking number and then call if there wasn't one to which they kept apologizing and saying that it was being picked. I eventually got a tracking number about 3 weeks later to which made me a little happier. Surprisingly or not I never received the package. I let them know but all they did was confirm I never received it. I basically told them that I didn't expect anything to be done so I have accepted that I will never receive my order from them. Games Workshop I such a terrible company and won't be ordering from them again.