I have made an order in 22 June and…
I have made an order in 22 June and they offer a shipping in 2 days after the purchase. So it should have been delivered in 24 June. I didn’t got any tracking number email nor they didn’t answer to the messages in eBay. Today is 1 July and only because I have contacted eBay support they send me a tracking number that is only electronically submitted not delivered yet. They send this code in 29 June. So it’s been now more than a week that they didn’t ship or send out any item. I have ordered a ventilator that was on sale but now the price has gone above the clouds. I think this company is either applying for bankruptcy or they are just scammers. The money are gone now I don’t even now if I will receive a refund since they provided the tracking info in eBay. I will wait now…maybe will be here next June 2027.
Reply from Ganz Einfach GmbH
Thank you for your feedback.
We sincerely apologize for the delay. Due to an exceptionally high order volume, the processing and shipment of some orders has taken longer than expected. This is not the level of service we aim to provide.
We would also like to clarify that we are not scammers. We have been operating successfully in online retail for more than 10 years and have fulfilled millions of orders during that time. We have informed our customers about the current delays on our websites and through our customer service phone message.
If you could provide us with your eBay order number, we will gladly forward your case to our customer service team for review.
Thank you for your patience and understanding.
Update:
If you could reply with your eBay order number here, I will personally forward your case to our customer service team so it can be reviewed and processed as quickly as possible.