GA Jewellers and Pawnbrokers Reviews 

172
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often going the extra mile to ensure satisfaction. The service provided is frequently described as excellent, with many appreciating the efficiency, fair pricing, and high-quality work, especially for repairs and resizing. People are particularly impressed with the fair prices offered for products and services, including selling items and short-term advances, often exceeding expectations. Reviewers also highlight the exceptional customer service, noting quick response times, knowledgeable advice, and a welcoming atmosphere. However, some reviewers were not happy with one specific interaction where a staff member's actions caused dissatisfaction during a transaction.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently report positive experiences with the service, highlighting the staff's honesty,... See more

Product

Users describe positive interactions with product, often highlighting the quality of repairs and purchases.... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting fair and reasonable pricing... See more

Customer service

People report positive experiences with customer service, consistently describing it as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure to visit Hove Branch in George Street. Excellent customer service, fair prices and i wouldnt trust anyone else with my jewellery when it needs repairing i did once go elsewhere and i... See more

Rated 5 out of 5 stars

Excellent Service, highly recommend! Sold my lovely Vacheron & Constatin watch to GA Pawnbrokers. Right from the onset I had a wonderful experience from all the staff, especially Olly and Tristan, who... See more

Rated 5 out of 5 stars

I recently had my wedding ring resized by Maggie, and I am absolutely delighted with the result. As this ring is a family heirloom, I felt quite anxious about the process. However, when I saw the adju... See more

Rated 5 out of 5 stars

Today I visited GA Pawnbrokers I had visited a few days before and was cogitating about a beautiful full eternity ring. I rarely find rings to fit me, always needing to have them sized. The staff a... See more


Company details

  1. Pawn Shop
  2. Currency Exchange Service
  3. Jewelry Appraiser
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Visit our stores in Brighton Lanes, Brighton London Road, Hove, Worthing, Eastbourne and Hastings. GA Pawnbrokers are a friendly family business who offer a range of selling, pawnbroking, and Buy Back services against your assets. For over 40 years, our customers have enjoyed a discreet and personalised pawnbroking service where our mission is to offer the most competitive price possible for your valuables. Doug Newman Snr has always believed in treating staff and customers with the highest respect, which is probably why so many of his employees have been on this journey with him for over 20 years and counting… Since opening his first store 1979, Doug Senior’s enthusiasm and entrepreneurial spirit has passed to his children who all play vital roles in the continued success of GA Pawnbrokers and Jewellers. Professional jewellery and watch repairs with GA Pawnbrokers Whether it’s resizing a diamond ring, restringing a pearl necklace, or restoring a vintage watch, our skilled goldsmiths are on hand to professionally restore your items back to new. Based at our on-site workshops, our specialists can repair all watches and jewellery in short time frames, putting the value back into your valuables at a very affordable cost. Find a shop near you today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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1-star

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4.9

All reviews

(172)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Walked in 10 mins b 4 close

Walked in 10 mins b 4 close , was immediatly approached by Brenton Rogers the manager with a friendly manner , asked what he could do for me .
I asked him if he could repair my engagment ring that i had badly bent .
He said he could try but warned me it may break .
I had previously taken it to jewelworks for quote to repair , quote was £150 which i agreed too , however when i went to collect it i was told it hadnt been repaired as it was gonna cost more. ( 2nd quote went up to £600 ) .
So after hearing this i was expecting brian to say its gonna cost me a similar amount.
However Brian said if it breaks he would have to charge me to repair , but if it didnt break , he would straighten for free .
To my amazement he manage to straighten it with out it breaking & kept his word & didnt charge & it only took a few minuites to do .
He made me very happy that day as i was saddened that i couldnt afford to paye £600 for a repair & thought i woukd never be able to wear my ring again .
So thank you very much Brian your a star & i will deffo be back in future .

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

My go to shop if ever needed again

Had cause to go in and get my wife's engagement ring mended (2nd one) as the diamond had fallen out, I had been quoted £250.00p by Samuels (across the way) they explained how they would fix/repair the ring, and told me how long it would be. On collection, not only was I surprised at the cost, (far less the quoted by opposition) but the quality of the repair, made the ring look brand new. My wife was over the moon with this, and I was able to surprise her at Christmas with it. Thank you to all the staff involved, from the young chap who took my order, to the craftsman, who completed the repair, to the lady who gave me back the ring, what a great team, and excellent work. Thank you

December 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Very happy to have ga pawnbrokers close…

Very happy to have ga pawnbrokers close by always polite and able to help an give best prices when your selling or pawning the items here thanks for everything 100 percent recommend this shop to all

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Nice people to deal with.

Nice people to deal with. No issues with my transaction. I achieved what I was looking to get and found the transaction to be smooth and professional. I received my payment almost immediately. I would deal with GA again.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

I have never used a Pawnbroker before…

I have never used a Pawnbroker before until this week. I wanted to sell my old, never to be used again gold, and I really didn't know what to expext. Natalie Holt at GA Pawnbrokers in Eastbourne was so amazing and made my first experience so easy, I will visit again. Natalie greeted me with a smile and her friendly professional demena put me at ease and made the whole experience so easy. I was totally shocked at how much my old broken gold was worth! So thank you Natalie, you made my week. X

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great little Establishment!!

Went into the shop to ask if the young gentleman could remove the straps from my watch which proved slightly difficult to remove this time somehow. He was incredibly helpful and friendly compared to F.Hinds which were prepared to charge me an absolutely insane amount of £15 to do this. Yes you’ve read right! They won’t get anything from me now!! But independent dealers like this are the way to go and deserve all the support they can get in this rip off/ cut throat business environment of today. The young chap needs highlighting for his friendly helpful manner though. Many thanks.

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Very helpful and knowledgeable staff

The staff are very helpful and obliging.
I took a very tarnished christening cup in and they were very happy in taking it on to restore it.
They went out of their way to ensure all possibilities were covered.
A very good service offering good advice

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent jewellers highly recommended

Visited this jewellers recently with a problem with my ring. They were really helpful, listening to my needs and helped me out the best they possibly could. Would highly recommend these jewellers . Kieran was particularly helpful.

March 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonky pendant

I was given a tiny pendant for Mother's Day but it didn't hang right. I'd been to 2 jewellers nearer home but they were disappointingly dismissive and said they couldn't help. On a day trip to Worthing I took my pendant on the offchance of getting someone to make it hang straight and chanced upon GA Pawnbrokers and what a different story. Kieran was so helpful. As I waited he had someone correct the problem. It didn't look any different but whatever they did worked and the pendant hangs straight without twisting. Fantastic job. No-one would ever know it had been changed. Thank you so much.

April 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic customer service from Olly

Fantastic customer service from Olly. So convenient having prompt updates on my watch repair on WhatsApp. Watch is like new and the service was very reasonably priced. Highly recommend, will use again. Well worth the trip to Brighton.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Gold arts worthing

Gold arts worthing, were super helpful, especially Kieran. Very professional and customer service was great. Will definitely be using them again. Thank you.

March 12, 2025
Unprompted review

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