Sloane & Sons Teak Furniture Reviews 93

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their robust construction and appealing finish. Many people also commend the efficient delivery service, noting that items often arrive on time and are handled with care. The staff receives frequent appreciation for their helpfulness and excellent communication throughout the entire process, making the overall service experience highly positive. However, some customers also noted issues with assembly, citing dowels that were too large or difficult to fit, leading to a poor finished product. A few other people also felt that the quality of the seat cushions was poor, with some experiencing staining. Additionally, some reviewers were not happy with the delivery companies used, mentioning missed deliveries, difficulties with packaging disposal, and a lack of responsibility from the company when issues arose with third-party carriers.

What people talk about most

Product

Consumers express high satisfaction with the product quality. Many reviewers praise the benches and sofas for... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed of delivery, with... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the amazing customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found the perfect wedding present bench on the excellent website. Then I phoned to discuss it. Callan responded and instantly understood that I wanted engraved names, dates and a Maclachlan crest.... See more

Company replied

Rated 5 out of 5 stars

Reviewing the various options on the web, and having spoken to the company we decided to purchase 2 flat Armed Benches. I prefer to speak to people as an elderly OAP as opposed to ordering on line. P... See more

Company replied

Rated 5 out of 5 stars

Great quality Teak table set. Very nicely finished. Clearly good quality control. Super responsive when the cover needed to be changed for a larger size. Highly recommended company to get your garden... See more

Company replied

Rated 5 out of 5 stars

At every stage of the process, discussing options, ordering, delivery, Callan was instrumental in we as a family being able to provide a suitable and lasting remembrance of a very special lady. Lin.... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Maker
  3. Furniture Store
  4. Garden Center
  5. Outdoor Furniture Store

Written by the company

Established in 1989 Sloane & Sons specialise in teak garden furniture such as benches, dining and lounge furniture. Our USP is that since 1989 we have manufactured ALL of our cushions and soft furnishing here at our purpose built facility in Burton on Trent. Unlike our competition who still import cheap foam and cushions we maintain our manufacturing heritage. Our grade A teak furniture is suited to domestic and commercial use.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

93 reviews

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Rated 5 out of 5 stars

Excellent good quality and excellent…

Excellent good quality and excellent good fast delivery service excellent well made that's why I've ordered another one very friendly delivery service we'll done all round very happy and so pleased thanks paul

July 13, 2022
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Thank you for your return custom. We are very grateful. Sloane & Sons Teak Furniture.

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Rated 5 out of 5 stars

Received bench 2 days after ordering,in…

Received bench 2 days after ordering,in excellent packaging on a pallet.
I love my Farleigh 5' teak bench with small dip in seat and cushioned cover
i can lie on my side ,with pillow,for a snooze (without falling out ! ! ) I can also
sit with a glass of wine on its wide arm and enjoy the sunset ! Or if you
prefer coffee at dawn (what ever is your cup of tea ! ! ! )

April 18, 2020
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Splendid news! Glad you are happy with your benches.

Rated 5 out of 5 stars

Excellent teak bench

Excellent teak bench. Bought as a 25th anniversary suprise gift. Names and wedding date carved into the wood. Absolutely beautiful. Solid bench. Well worth the money. The couple loved it. The service from Billy and the delivery driver scott was excellent. Thank you for excellent service and beautiful product!

May 23, 2017
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Thank you for your business.

Rated 5 out of 5 stars

The two-seater bench was perfect

The two-seater bench was perfect - hard wearing but beautiful! I was so impressed with how quickly it was dispatched. Excellent value for money. Many thanks.

May 10, 2017
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Thanks Carol. Enjoy!

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Rated 5 out of 5 stars

Our new teak garden bench.

Our new teak garden bench arrived within 24hours of ordering as promised. It was very easy to assemble, just tapping in dowels as indicated by the assembly plan and stickers on the arms, seat etc. Now that it has been sited in the garden, my wife and I can honestly say that it is a much needed and very attractive addition. The bench has exceeded our expectations, well done GardenBenches.com.
Brian and Cathy Edwards.

April 14, 2017
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Great news Brian, hope you are still enjoying your garden.

Rated 5 out of 5 stars

Really happy with my bench

Really happy with my bench, arrived quickly and very well packaged. Absolutely fantastic to sit out in the garden of an evening. Highly recommended, superb quality bench.

April 10, 2017
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Thanks Andy.

Rated 5 out of 5 stars

Excellent Bench! Speedy Delivery!

Great bench and I am so pleased with the speedy delivery! Would recommend to anyone looking for a new bench! A***

March 24, 2017
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Enjoy Billy!

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Rated 1 out of 5 stars

Stated Preassembled (not) and late

The whole point to buying this garden bench is that I stipulated pre-assembled.
Left in the cardboard wrapper not assembled
Late service,pathetic excuse blaming the Suez Canal.
You can buy cheaper elsewhere so go elsewhere

March 17, 2017
Unprompted review
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Reply from Sloane & Sons Teak Furniture

Hello Mr Ralph, We do make it clear on the product page and on the website which of our benches arrive fully built and ones that arrive in 4 parts and slot together with traditional mortise and tenon joints with dowels. Sorry you missed this on this occasion.

Please also search for the article relating to the Suez Canal being blocked as this was an international incident that effected businesses all over the World.

Rated 5 out of 5 stars

Fantastic Bench, Great Service

The quality of our purchased bench is fantastic, it was delivered within a couple of days. The friendly staff answered all of our questions and I can highly recommend gardenbenches.com

March 11, 2015
Unprompted review
Sloane & Sons Teak Furniture logo

Reply from Sloane & Sons Teak Furniture

Thanks Matt, enjoy.

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