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Garden Goods Direct Reviews 

13,909
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the plants, often describing them as healthy, beautiful, and thriving after planting. The delivery service is frequently highlighted for its timeliness and the exceptional care taken in packaging, ensuring products arrive in perfect condition. Many people also found the ordering process easy and appreciated the responsive customer service that quickly resolved any issues. However, some customers also noted issues with the condition of plants upon arrival, mentioning them being small, damaged, or diseased. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, and some experienced delays in shipping or received incorrect items.

What people talk about most

Product

People report positive experiences with product, often praising the health, size, and overall quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and well-sized... See more

Delivery service

Consumers generally express satisfaction with the delivery service, noting that items arrive quickly and are... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Customer service

Users describe positive interactions with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered i... See more

Rated 5 out of 5 stars

Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent conditi... See more

Rated 5 out of 5 stars

I had never ordered online plants before, but after letting AI design a bed in my backyard I didn't want to spend all the time checking local nurseries for the plants I needed. Garden Goods Direct ha... See more

Rated 5 out of 5 stars

Good quality plants. Good communication and timely delivery. Well packaged and reasonably priced. Have passed on to others this rec. Not my first order from these guys. Still happy.



Company details

  1. #13 of 21 best companies in Garden Center
  2. #3 of 8 best companies in Garden Building Supplier
  3. #3 of 3 best companies in Interior Plant Service
  4. #7 of 13 best companies in Plant Nursery
  5. #3 of 3 best companies in Pottery Store

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,909)

1,291 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful tree

Beautiful tree, packaged very safely. Intact
& unharmed in delivery box. Stayed in plastic pot for weeks before planted. Growing well so far. Look forward to flowers!

May 7, 2026
Rated 5 out of 5 stars

We purchased 2- 3 gallon hydrangeas…

We purchased 2- 3 gallon hydrangeas last September. They were planted in the same garden bed, but for some reason one of them died this Spring. I contacted Garden Goods and they sent a replacement right away. It is growing beautifully. Would recommend them.

May 29, 2026
Rated 5 out of 5 stars

Very happy customer

I have ordered several trees and shrubs from Garden Goods direct that my local nurseries did not carry. My Japanese Maples arrived in perfect condition as well as the dwarf blue spruce globes and red Yuccas. I am very impressed with their quality and timely delivery. My yard looks amazing.

May 29, 2026
Rated 5 out of 5 stars

The 4 plants arrived extremely well…

The 4 plants arrived extremely well packaged, not at all dry, healthy and ready to be planted. In my perennial beds, they do not look like the have just come though the mail, but as if they were planted weeks ago. I give 5 starts as deserved and will certainly order from Garden Goods Direct again.

May 28, 2026
Rated 1 out of 5 stars

I need to know if I’m watering my new…

I need to know if I’m watering my new tree too much. I reached out twice, no reply. I still need a little advice before I kill my tree.

May 28, 2026
Garden Goods Direct logo

Reply from Garden Goods Direct

Hello! Please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!

Rated 5 out of 5 stars

healthy and growing

My ajuga arrived well packaged and healthy. I planted all of them a week ago, and they look great. I even see some new leaves. I will order more.

May 28, 2026

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