Gardenhouse24 Reviews 

166
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Very disappointing experience so far. I have now been waiting almost three months for the delivery of my doors. Unfortunately, all I have received so far are promises and further delays, with n... See more

Rated 5 out of 5 stars

This process exceeded expectations at every step. After deposit taken our garden room was delivered on a pallet a few weeks later. Catherine kept us informed about delivery and when the garden house w... See more

Company replied

Rated 5 out of 5 stars

The whole process from researching delivery to the build process was relatively painless. Gardenhouse expecially Catherine were very helpful with any queries I had. I bought the Paris garage,... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this Company enough. They were so patient during the selection and decision making process. They were exceptional workers when on-site and I am thrilled with the final result. With... See more

Company replied

Company details

  1. Log Cabins

About Gardenhouse24

Written by the company

Nordic quality garden rooms, summerhouses, saunas and other garden buildings for sale in Ireland. We provide a full suite of services including delivery and installation.


Gardenhouse24 covers the whole range of timber house production – from sheds, garden houses, and log houses to prefab homes and saunas.


Our customers can count on excellent customer service, a 5-year anti-rot warranty, Trusted Shops guarantee and 14-day withdrawal - no questions asked.


For more information visit gardenhouse24.ie Stay up to date with our new products, special offers and discounts - follow us on Facebook

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Contact info

4.0

Great

TrustScore 4 out of 5

166 reviews

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1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(166)

14 reviews in the last 12 months

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Rated 3 out of 5 stars

This would have been a very positive…

This would have been a very positive review, but for the inadequacy of the installation instructions. These need to be revised to provide step by step instructions specific to each summerhouse.

June 10, 2022
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Reply from Gardenhouse24

Thank you for your review, We are looking at ways at making the assembly instructions even more user friendly for customers who may not have much experience in the carpentry or building trade.

Rated 1 out of 5 stars

poor

Delivery late, bits missing, no parts check at the factory so customer has to check every piece of wood that aren't labeled up for size etc etc. Flat roof design is not fit for purpose causing me to have a massive puddle and fitting instructions wrong telling me to put the wrong floor in causing an issue with the sliding doors. Build quality of the supplied wood good though.

June 10, 2022
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Reply from Gardenhouse24

Thank you for your reply. We will look into the processors that led to this happen and try to improve on them. We are looking at ways at making the assembly instructions more user friendly for customers who may not have much experience in the carpentry or building trade.

Rated 5 out of 5 stars

Excellent summer house

Excellent summer house, even better in real life than the pictures I saw. The quality is superb and the construction of the summer house went really well.

June 8, 2022
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Reply from Gardenhouse24

Hello Mike,

Thank you so much for your kind review. I am delighted you are happy with your unit, I cannot wait to see the painted Finish.

Catherine

Rated 5 out of 5 stars

Kaarlo Log Cabin

We got our cabin room finished recently and are very happy with the result. I must say that Catherine was excellent and even though there were issue during installation, Catherine did everything possible to sort them out. The glass on a couple of the windows was broken during delivery but like I said, Catherine sourced a local glass vendor and coordinated resolution of issue. Challenges often arise but its a make of a company how they respond to it and in this case Catherine stepped up. Therefore would highly recommend.

June 8, 2022
Unprompted review
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Reply from Gardenhouse24

Hello Seamus,

Thank you so much for your lovely words, I am delighted that you happy with your unit and the customer service you received.

Rated 4 out of 5 stars

We chose a large flat roofed cabin

We chose a large flat roofed cabin. The build was not quite as simple as we had hoped and with the roof trim the instructions were a little lacking. We relied heavily on the help on the end of the phone. It all took longer than we had anticipated but we are pleased with the final results.

June 6, 2022
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Reply from Gardenhouse24

Hello, Thank you for your review, our installation teams are always happy to help where needed.

Rated 5 out of 5 stars

The staff are so lovely and friendly…

The staff are so lovely and friendly and Catherine was a pleasure and so helpful
The cabin is amazing it is first class and Brian the fitter was amazing
Excellent job so happy and highly recommend

June 4, 2022
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Reply from Gardenhouse24

Hello Anna Marie,

Thank you for your review, I will be sure to pass on your appreciation to Brian.

Rated 3 out of 5 stars

The garden house itself we absolutely…

The garden house itself we absolutely love and would highly recommend. The guys who put it up were brilliant and we have had a lot of use out of it. However the after sales care has left us disappointed as we had a small issue with one of the glass doors and no one ever got back to us.

June 4, 2022
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Reply from Gardenhouse24

Hello Nicola, Thank you for your review, I am sorry to hear you are still waiting on your door issue to be amended. please send a mail to info@gardenhouse24.co.uk and I will get the issue looked into for you.

Rated 5 out of 5 stars

Our summer house / art studio

Our summer house / art studio

It is a beautiful design and went up within a week. We are delighted!

June 3, 2022
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Reply from Gardenhouse24

thank you very much for your review, delighted you are happy with your purchase

Rated 5 out of 5 stars

Excellent service and product.

We were very happy with the overall service and support from Gardenhouse24. Catherine was always available and as we had a garden designer in was great to know she was in direct contact with them. The installation went really well with no issues on meeting the agreed timelines.
The product itself is excellent and we would be happy to recommend Gardenhouse24.
Thanks again.

June 3, 2022
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Reply from Gardenhouse24

Hello Ken, Thank you very much for your lovely words and your review of gardenhouse24.ie. I am delighted to hear that you are happy with your experience with our company.

Rated 5 out of 5 stars

Great advice

Great advice, honest, helpful information. Great after sales. Great product

June 3, 2022
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Reply from Gardenhouse24

thank you very much for sharing your positive experience

Rated 5 out of 5 stars

Great product

Great product. Very knowledgable fitters. Arrived when they said they would

June 3, 2022
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Reply from Gardenhouse24

Hello Kevin, thank you for your review. delighted you are happy with the service you received

Rated 5 out of 5 stars

Garden House

I love my garden house supplied and fitter by Gardenhouse24. No issues with delivery, assembly or building. Insulated and a dream retreat.

June 3, 2022
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Reply from Gardenhouse24

Thank you for your lovely words, wonderful to hear you are delighted with your purchase

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. I bought the Kevin garden room and it's a great product. Catherine in Miltown Malbay is really helpful and knowledgeable, and the three installers Billy, Daniel and Conor were very pleasant and knowledgeable also

June 3, 2022
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Reply from Gardenhouse24

thank you so much for your lovely review, I will be sure to pass on your appreciation to Billy, Daniel and Connor.

Rated 5 out of 5 stars

I had the ‘Monaco’ garden house installed.

The product is beautiful and very well-manufactured, the service was friendly and attentive and the lads who came to put it up were top-notch. Thoroughly delighted all round!

June 3, 2022
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Reply from Gardenhouse24

Hello Ralph, Thank you for your review. I will be sure to pass your appreciation onto the installers

Rated 5 out of 5 stars

Monaco 44

Great service, great office and the guys installing the office myke and Billy where super professional and super knowledgeable.
I couldn’t have asked for a better service.

June 3, 2022
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Reply from Gardenhouse24

thank you for your review, delighted to hear you are happy with your product and service that you received

Rated 5 out of 5 stars

Very happy with the purchase and could…

Very happy with the purchase and could not fault any aspect of this and far exceeds my expectations. Much less expensive than other investigated options that were considered.

June 3, 2022
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Reply from Gardenhouse24

Hi Noel, Thank you for your review,

Rated 1 out of 5 stars

Terrible and uncaring service

Terrible and uncaring service. Every single deadline missed. Zero communication and no internal coordination. It took over six months from the order date. It still isn't finished but no one will take any responsibility for the poor and shoddy workmanship.

Go anywhere but here.

June 3, 2022
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Reply from Gardenhouse24

Hello Rene, I am sorry to hear of your bad experience with the company, please send an email to my UK counterparts who i'm sure will look into the matter for you - info@ghardenhouse24.co.uk

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