Garden Pack Reviews 18

Not what they advertised, not the same number of seeds packets as they said you would receive and missing key seeds they advertised such as tomatoes and peppers. Wouldn’t recommend.

Please avoid this company. They are not 100% legitimate. I ordered a box of seeds on Amazon at the start of March. When it arrived it was missing 5 packets of seeds, mainly tomatoes and peppers. Amazon told me to contact the company directly, which I did. They emailed back and said they would refund me and this would take about 7 working days. 3 weeks later, I still hadn't received my refund, so I contacted Amazon again, who issued the refund via the A-Z guarantee thing they have. I emailed the company and told them Amazon issued the refund. Then I forgot all about it. Then today, at 9:52 am I had £15 paid into my bank account from a company YNMO LTD, I had no idea who this was and was very concerned my bank had been hacked. I spent 3 hours on the phone to the bank and 2 hours on the phone to action fraud and the police. There was no information on ymno ltd on Google. I was panicked. Then this afternoon I got an email from Garden pack, telling me they paid £15 into my account. The penny dropped, I emailed back and and asked if they are YNMO LTD, turns out THEY are. Ynmo ltd is their legal registered company name. They did not tell me in the email this afternoon what reference or company name to look out for. I almost closed down my bank account thinking it had been hacked. Absolutely nowhere does it say the registered company name is YNMO LTD. They should have provided information this morning when they made the payment into my account, not just say " hi we've processed your refund today" . This caused me massive panic and inconvenience, my entire day was put on hold to speak to the bank and action fraud and the police. It shouldn't take almost 6 weeks to issue a refund. And you should tell people what the reference and company name is when it's different to the name your actually trading under. I will not be ordering anything again and I strongly advise others to avoid them as well.

The Garden Pack I received did not include growing instructions, but a QR code. This led to the website, but not the instructions, I eventually found instructions for 12 of the 20 varieties I had received after much searching. I have written to them 3 times to try to get the instructions.

Opened seeds. At least five packs missing. Emailed customer service who said sorry but we will learn from it. No offer to send seeds or refund. Clearly haven’t learnt and don’t care looking at the reviews below. Emailed again offered partial refund that they again from the reviews don’t intend to give. Do not buy from them.

Came without peppers and tomatoes contacted customer service could only offer discount

10/10 for customer service. Couldn't scan the QR code ( don't have an iphone ) Emailed for planting instructions, 20 minutes later they arrived.

Refund waiting still… ignoring my emails and there is no contact number!
7 weeks…

I have not planted the seeds yet but wanted to leave a review for the excellent customer service I received.
I was given the pack as a birthday present and was impressed by the variety of seeds; the packaging, labels etc.
The problem was that the instruction leaflet contained a lot of icons and colour coding and said to access the web site for details of the meaning of the icons and colours. Unfortunately the link did not work and whilst I am sure I could have worked it all out I thought I should let them know.
I emailed at about 7pm in the evening and by 8:30 the next morning I had a full reply giving all the details I needed and thanked for letting them know so that they could correct their website.
So, whilst it would have been ideal not to have needed to contact them the speed, completeness and clarity of their response means I give them 5*s so far.
Now just need to plant the seeds withe the 'help' of my grandsons!

Loved the Grow Your Own Veggies product. I am recommending it.

It was a simple way to start my gardening journey. I recommend it to everyone.

I'm impressed with the efficiency and professionalism of Garden Pack. The results in my garden speak for themselves!

Very happy with the range of plants. I lost my book showing how when to sow etc and they came back really quickly.

Lots of seeds....BUT check your pack as soon as it arrives. I paid for the 75 variety pack and got 51!!!! And they offered a partial refund! When what I wanted was what I ordered. !!!
No lables in the pack/the container is smaller than in the ad as well. ... *UPDATE* Well I got a reply from trust pilot Saying that i would get replacment seed!!! but my email reply it is offering a £12 off next order? No thankyou.

Very impressed with selection. Ordered and paid for product with ease. Unfortunately it was never delivered. Could not contact courier company in any way. Very disappointed with customer service from Garden Pack; still waiting for either replacement or refund six weeks later.

Took a simple approached on the seeds and turned in a interesting gift, nice job

This has been the best ever assortment of seeds i have ever come across. Superb value that you would not believe possible. It can take you through the seasons with a brilliant selection of flowers, vegetables and herbs, often with varieties of each. There are many things I am trying to grow for the first time thanks to this brilliant box.