The Garden Superstore Reviews 

218
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

The garden superstore has an easy-to-use website, with a broad range of qualiry products for the garden professional/ enthusiast and you don't have to buy in bulk. The delivery is also affordable.

Rated 5 out of 5 stars

Excellent online seller for garden supplies. Second time I’ve purchased from the Garden Superstore, delivery is fast and I’ve been very happy with my purchases on both occasions.

Rated 5 out of 5 stars

First time ordering forestry tubes , bamboo stakes and 50 cell forestry tube trays. Wonderful service on pick up . The items were ready and were packed in my vehicle. Very reasonably priced for the a... See more

Rated 5 out of 5 stars

Great customer service! When I contacted business to let them know I had an issue with the order for galvanised metal hanging baskets I placed in the evening. I received a response the morning after.... See more

Company details

  1. Garden
  2. Agrochemicals Supplier
  3. Fertilizer Supplier
  4. Landscaping Supply Store

Written by the company

The Garden Superstore is your ultimate destination for all your gardening and lawn care needs. Whether you're a seasoned gardener or a newbie, we've got everything you need to grow your garden and keep your lawn in top shape. With a wide range of products, including fertilizers, pots, herbicides, pesticides, growing media, soil amendments, tools, and horticultural fabrics, we've got you covered. Our commitment to high-quality products and exceptional customer service sets us apart. We understand the importance of a well-maintained garden and lawn, so we only stock products from the best brands in the industry. We also have a team of knowledgeable and friendly staff who are always ready to assist you with any questions or concerns. At The Garden Superstore, we believe gardening should be a fun and enjoyable experience, and that's why we strive to make it as easy and accessible as possible. With our vast selection of products and competitive prices, you'll be able to find everything you need to create the garden of your dreams. So why wait? Visit us today and start growing!


Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(218)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

There was no tap in the container.

There was no tap in the container. The company has taken prompt action to rectify the issue. The product is excellent.

February 14, 2023
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Reply from The Garden Superstore

Hi Chris, thanks so much for your reveiw, we're very glad to have found a solution for you.

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Rated 5 out of 5 stars

Clear easy to follow and relatively…

Clear easy to follow and relatively quick, although the shipping rates could be better.

February 2, 2023
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Reply from The Garden Superstore

Thanks for the review, Fred! Glad to hear you had a good experience with us. Just wanted to let you know that shipping wasn't cheap for us either :( Even though you only paid $55 for shipping over your two orders, it actually cost us $130. We're always trying to find ways to make shipping more affordable for our customers, but it's not an easy task. Thanks again for your feedback and for choosing us!

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Rated 4 out of 5 stars

Prompt Service

order and shipped straight away and receieved quickly not much more you can ask for really!

February 19, 2023
Unprompted review
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Reply from The Garden Superstore

Thank you for your review Jason! We're glad to hear that you received your order quickly and efficiently. Prompt service is something we take pride in and it's great to hear that we were able to meet your expectations. We appreciate your support and feedback!

Rated 5 out of 5 stars
The Garden Superstore logo

Reply from The Garden Superstore

Thank you for your positive review! We're thrilled to hear that you were happy with the price, service, and delivery. Our goal is to provide a great overall experience for our customers, and it's great to hear that we delivered on that for you.

Rated 5 out of 5 stars

Prompt and courteous service and…

Prompt and courteous service and delivered to my satisfaction. I have no hesitation in recommending your company. Thank you,

January 30, 2023
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Reply from The Garden Superstore

Thank you for your kind words! We're thrilled to hear that you received prompt and courteous service and that your delivery was to your satisfaction. It's great to hear that you have no hesitation in recommending our company, we appreciate your support!

Rated 5 out of 5 stars

Fast delivery and a good product

Fast delivery and a good product. Thank you.

January 29, 2023
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Reply from The Garden Superstore

Thank you for your positive review! We're thrilled to hear that you received your product quickly and that it met your expectations. Our goal is to provide high-quality products and efficient shipping, and it's great to hear that we delivered on that for you

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Rated 5 out of 5 stars

Reliable

Reliable, quick and great service.

January 26, 2023
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Reply from The Garden Superstore

Thank you for your positive review! We're thrilled to hear that you had a reliable and quick experience with our service. Our goal is to provide the best possible service to all of our customers, and it's great to hear that we delivered on that for you.

Rated 5 out of 5 stars

Efficient, professional online service!

From internet search, to ordering, to tracking updates to pick up from the post office, and opening the exact product I was after - so streamlined! Thank you, Garden Superstore

January 18, 2023
Unprompted review
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Reply from The Garden Superstore

Thank you for your wonderful review! We're thrilled to hear that you had such a streamlined experience, from searching for the perfect product on our website to receiving it at your doorstep. Our goal is to make the entire process as easy and convenient as possible for our customers, and it's great to hear that we achieved that for you.

We appreciate your support and are grateful for your business. If there's anything else we can do for you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great products and fantastic customer…

Great products and fantastic customer service & support

December 22, 2022
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Reply from The Garden Superstore

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our products and customer service. We appreciate your support and are grateful for your business.

Rated 5 out of 5 stars

Quality garden products

Garden Superstore has all the products I use and they
are excellent quality. Easy to order online and fast delivery to my door.

January 30, 2023
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Reply from The Garden Superstore

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you find our products to be of excellent quality and that you had an easy experience ordering online. Fast delivery is also a top priority for us, and it's great to hear that we were able to deliver on that for you.

We appreciate your support and are grateful for your business. If there's anything else we can do for you, please don't hesitate to reach out.

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Rated 5 out of 5 stars

Good product, fast delivery

Good product, and fast delivery time, will reorder.

January 18, 2023
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Reply from The Garden Superstore

Thank you for your positive review! We're thrilled to hear that you were happy with both the product and the fast delivery time. Our goal is to provide high-quality products and efficient shipping, and it's great to hear that we met that goal for you.

We're glad to hear that you'll be reordering from us and appreciate your continued business. If there's anything else we can do for you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Not sure of the Gentlemans name that…

Not sure of the Gentlemans name that took my phone call, excellent service, very knowledgeable, and advised me on the right product to buy. thanks lots

January 17, 2023
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Reply from The Garden Superstore

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had such a positive experience with one of our representatives. Providing excellent customer service is a top priority for us, and it's great to hear that we delivered on that for you.

We appreciate your kind words about the gentleman who assisted you on the phone. We'll make sure to pass along your feedback to him. We're glad that he was able to provide you with the right product recommendations and that you're happy with your purchase.

Thanks again for choosing to do business with us, and please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

very good to deal with online and quick…

very good to deal with online and quick postage.

January 18, 2023
The Garden Superstore logo

Reply from The Garden Superstore

Thank you for taking the time to leave us a review! We're so glad to hear that you had a positive experience dealing with us online and that your postage was quick. Our goal is to make shopping with us as easy and convenient as possible, and it's great to hear that we met that goal for you.

We appreciate your support and are grateful for your business. If there's anything else we can do for you, please don't hesitate to reach out.

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