The delivery arrived just when I anticipated, and the sizing was accurate. I'm very pleased with the product's quality. I even had the chance to speak directly with a technical expert regarding a ques... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terrific quality product and excellent sales and aftersales service. A pleasure to deal with. Ignore that its expensive. Cheap trellis lasts no time at all and looks shoddy very quickly. The Iroko... See more
Company replied
I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... See more
Company replied
Excellent product and rapidly despatched. A bit pricey, I first thought, but on receipt I found the quality so vastly superior to local garden centres.
Company replied
Company details
Written by the company
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Contact info
355a Old Road, CO15 3RQ, Clacton-on-Sea, United Kingdom
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Garden Trellis Company
Thank you for your positive review.
Advertisement
Excellent
Excellent. Beautifully finished trellis and responsive service.
May 1, 2024
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to give us the top review.
Excellent customer care
Helpful customer services who responded speedily to assist in making a purchase of trellising. Product was competitively priced and delivered earlier than expected. Faultless. A company you can trust.
May 25, 2024
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to give us such a lovely, top review!
Quick and easy website
Quick and easy website, the picket fence was of excellent quality.
Delivered on time by very friendly driver.
Would definately recommend the trellis company, well done.
March 18, 2024
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to give us the top review!
Easy to order( good website)
Easy to order( good website), good communication and excellent products. Very happy thankyou and will order again. 😃
April 5, 2024
Unprompted review
Reply from The Garden Trellis Company
Thanks for the top review - we are pleased to hear you are happy with everything.
Advertisement
First Class.
Very impressed with the quality, packaging and delivery. Very happy customer. Can highly recommend.
March 12, 2024
Unprompted review
Reply from The Garden Trellis Company
We are pleased to hear you are a happy customer! Thank you for the top review.
Great company
Easy to use website and checkout.
Timely delivery.
Great quality trellis panels.
March 9, 2024
Unprompted review
Reply from The Garden Trellis Company
Thank you very much for the positive review.
A very good and high quality product…
A very good and high quality product and service, with a very good professional and knowable team
March 5, 2024
Reply from The Garden Trellis Company
We are pleased to hear you are happy with everything. Thank you for the top review.
Great quality product
Great quality product, delivered damage free. Very happy and would highly recommend
March 2, 2024
Reply from The Garden Trellis Company
Thanks for the top review!
Advertisement
A good robust diamond trellis
I needed good robust diamond trellises to replace 2 x 30-year-old panels - and that's what I got (local garden centres only had flimsy ones) - very well made - hope it'll last another 30 years. Very well packaged so it arrived via courier in perfect condition.
February 9, 2024
Unprompted review
Reply from The Garden Trellis Company
Great to hear you are happy with everything! Thank you for taking the time to give us the best review!
Easy ordering
Easy ordering. Helpful staff. We inadvertently made payment twice!! This was quickly rectified.
Order arrived on notified date & the goods were just right. Thank you
February 19, 2024
Unprompted review
Reply from The Garden Trellis Company
We are happy to hear that you are happy! Thanks for taking the time to give us the top review!
third time I've bought from them
third time I've bought from them - always top quality product, reasonably priced and delivered promptly. Very impressed nick
February 6, 2024
Unprompted review
Reply from The Garden Trellis Company
We're pleased to hear you are happy with everything - thanks for the top review Nick!
Reply from The Garden Trellis Company
Thank you for the top review!
Advertisement
Very expensive
Very expensive product and incredibly expensive delivery charge
February 16, 2024
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to leave us feedback. We constantly review our prices to ensure we are competitive and are confident that we offer excellent value for money considering the high standard and quality we offer. We appreciate there are other suppliers who sell garden joinery products cheaper than us, but there is no comparison when it comes to the superior quality of both timber and construction when compared to budget alternatives. This is also reflected in the long guarantee we are able to offer on our ranges. By showing clearly the full specification of our products, customers can make an informed decision whether to proceed with their purchase with us, or opt for a cheaper alternative that better suits their budget.
In regard to our delivery charges, unlike many online companies, we prefer not to hide carriage costs in the price of our products, but chose to be transparent with the charges, and in fact only pass on a fraction of these costs. We would never force anyone to pay for the delivery if they think they are too high, and are happy for customers to collect from us if they feel the delivery charges are prohibitive.
We do hope that you are otherwise happy with the product you purchased.
Great company to deal with.
Customer Service excellent answered all my questions, akso gave good advice.Delivery excellent, driver very helpful.Certainly recommend this company.
Great customer service,great delivery service, great prices,and excellant quality.
Mr David Keen.
West sussex.
February 12, 2024
Unprompted review
Reply from The Garden Trellis Company
We are pleased to hear that you are happy with everything. Thank you for taking to time to give us the top review David!
Excellent website
Excellent website, easy to order, arrived when expected and excellent product.
January 9, 2024
Reply from The Garden Trellis Company
Thank you for your positive review!
Helpful team
The team at the Garden Trellis Company were very helpful and quick to get back to me.
January 8, 2024
Reply from The Garden Trellis Company
Thanks for the top review!
Advertisement
Just perfect
Just perfect. Kept well informed of order process and delivery schedules. 1st class product and a dream to install!
January 4, 2024
Reply from The Garden Trellis Company
We are pleased to hear you are happy with everything. Thanks for the great review.
Just beautiful
Just beautiful, well made trellises. So happy with my purchase as always with this company. Pretty fast delivery too
January 26, 2024
Unprompted review
Reply from The Garden Trellis Company
Thanks for taking the time to give us a positive review.
Reply from The Garden Trellis Company
Thank you for the top review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.