Quick delivery but the product is way…
Quick delivery but the product is way too light, many cuts in the plastic... it was for me a total waste.
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Welkom bij Gardenway, één van de snelst groeiende online winkels voor tuinartikelen in Europa. In 2011 zijn we begonnen op de Poolse markt. Dankzij een hecht team, goede beslissingen en nieuwe technologie ontdekten we al snel dat we met trots de grenzen van één land konden overschrijden. Sindsdien zijn we aanwezig in meer dan 10 Europese landen.
Stępińska 22/30, 00-739, Warszawa, Poland
Replied to 75% of negative reviews
Typically replies within 1 week
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Quick delivery but the product is way too light, many cuts in the plastic... it was for me a total waste.
It was ment as a birthdaygift and delivery was late so that was a bummer, but when it did arrive it was good quality, nice and spacious
Great value for money. Very fast and well documented delivery process. Quality looks decent but will have to be proven on the long term. One improvement item: the ID numbering is not present on all tubes. I could solve it by comparing the ones without numbers to the ones that did have a number, and some logical thinking. But all of them should have a number in my opinion.
The lounge that I received is full of scratches and other damage. It is a shame that they sent this to a customer. I want to return the set, and now they want me to pay for the return. I think this is their business model: deliver rubbish, provide bad service, and make the customer pay extra. The webpage is the customer service, and even after sending pictures of the damage, it always gives the same answer: please send pictures.

Reply from Gardenway
Delivery not ok, not on time, not delivered on the second time, delivered on the 3th day after the official date of delivery.

Reply from Gardenway
flawless purchase transaction. Regular updates keep you well informed.
Product conform at the command and arrived in time.
Problem : pack/boxes was really destoyed when it arrived at home. Hopefully, nothing was broken inside and every pieces were in the pack/boxes.
very nice greenhouse for this pricepoint.
A few items were missing at delivery but Gardenway responded immediately after my complaint.
Fast delivery
A lot of work for the assembly but well documentatit
Thx 😊
We had some problems with the delivery by the external company, but gardenway cleared it well out.
The product is of very good quality.
Easy to set up and there is clearly attention to detail. Definitely recommended to order here if it is not too urgent. It's worth the wait.

Reply from Gardenway
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