Garderobe Reviews 96

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My experience of my first purchase was amazing. The store assistant was quick to respond sent me photos and videos of the bag I bought. I love the fact that they have different monthly instalments pla... See more

Company replied

Rated 5 out of 5 stars

Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... See more

Rated 5 out of 5 stars

Website was easy to navigate through. My purchase went through and arrived in a timely manner. I asked a few questions via instagram messages and received replies within minutes. I am really happy wit... See more

Company replied

Rated 4 out of 5 stars

Although very good customer service before the order placement, no reaction after placing the order. I ordered from Germany,?the parcel is missing although tracking (Emirates Post) shows mail was de... See more

Company replied

Company details

  1. Thrift Store
  2. Bag Shop
  3. Fashion Accessories Store
  4. Jewelry Store

Information provided by various external sources

The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

96 reviews

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Rated 1 out of 5 stars

Don’t trust the website offer

Don’t trust the website offer

They are offering (Cash back) for Christmas.
After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during the holiday season, therefore we will pay them the extra charge from your cash back + they didn’t ship the item 7 days later .

So I am facing a delay on the delivery and not going to receive the cash back.

I am still waiting for their reply.

This is the last time I buy from them

They are not suitable for selling luxury items , the are unprofessional .

Not recommending them at all.

December 28, 2021
Unprompted review
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Reply from Garderobe

Hello Bayan,

We are very sorry to hear that you were not satisfied with our service.

You have been a loyal client for several years and you have kept a good review about us until this unfortunate experience.
As we mentioned to you when we reached out in December when this situation happened, if the selection at check out is not express shipping, then the regular range of shipping will apply.

Your order value was high and as it was the Holiday season, the insurance of the item was higher than usual. We paid the extra shipment charges as form of cash back and in addition we offered you another cash back voucher (this was sent to you by email) as a form of apology.

We truly apologize about this unpleasant experience and we hope you will continue shopping with us in the future.

Kindest regards,
Garderobe Team

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Rated 5 out of 5 stars

Doesn anybody know how much are the…

Doesn anybody know how much are the import duties and taxes for Saudi Arabia for 2 gucci products, 6000 AED ?

Thank you very much!

September 25, 2020
Unprompted review
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Reply from Garderobe

Hello Michaela, hope you are well.
The import duties for Saudi Arabia depends on the item weight and value and it differs from time to time. However, we do not have any information with regards to how the charges would be like hence we recommend our clients to keep an eye out on the import taxes when ordering from international borders.

Best,
Garderobe Team

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Rated 1 out of 5 stars

BE VERY, VERY CAREFUL: MY "AUTHENTICATED" ITEM TURNED OUT TO BE A FAKE .

-I ordered an Emilio Pucci shirt online. It was described as exactly that, with absolutely zero reference to any fundamental changes to the stitching and shape.

-When I went to pick it up, I realised it looked fake and did not have a label.
-The receptionist and then the manager denied it till they were blue in the face. I insisted they show it again to the authenticator.
-The manager came back out. This is what she said:
"The print part of the shirt is Pucci. But the panels in the side and at the bottom have been added by the last user" (non-Pucci, local tailor alteration - cheap cloth that completely changed the design).

That's like selling me a Chanel necklace and saying: These beads are real Chanel, these ones are from Satwa.

They refunded the money - then I got a call from the manager apologising but continuing to insist the product is still an Emilio Pucci shirt despite the cloth inserts, design change and no label. You can also see that in the response below . I wonder if any Pucci store would call it a genuine Pucci shirt with its newly added white side cloth panels and tacked on blue hem. What do you think?

Be careful of what you buy, make sure all parts of the product are by the claimed designer. Not just the front and the back of the shirt.

August 31, 2020
Unprompted review
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Reply from Garderobe

Hello Naheed,

Thank you for your feedback.

Following up on the phone conversation we had, the Emilio Pucci dress is not fake, it had just been altered. If there are any alterations or anything with the products we have, we do let our clients know. We have been in business for 10 years and we are not in the business of selling fake items. We authenticate each and every shoe, bag, clothing and accessory that is submitted to us. We put all our items through a vigorous authentication process and if we have an ounce of doubt, we do not accept it.

We are very transparent and we have no intention of selling fakes or inauthentic items, this is not our business model.

If you have any further questions/concerns we do encourage you to send us an email at customercare@garderobe.ae

Thank you,
Garderobe Team

Rated 5 out of 5 stars

Amazing service and very fast…

Amazing service and very fast responding stuff ! It got shipped to me to Saudi Arabia in less than five days I definitely would use it again everything on their website is priced at reasonable and amazing prices that would suit everyone I would definitely recommend it to everyone!

April 28, 2020
Unprompted review
Rated 2 out of 5 stars

It was disappointed

It was disappointed, because I already asked u of the item is still available and u have confirmed me “yes”
But after I did my shopping online , u easily called me after one day saying sorry it is sold out . Ohhhhh my God 🤬.. why ( I was so happy I got the watch )

March 13, 2020
Unprompted review
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Reply from Garderobe

Hello Al.yafeaia Madiha,

Thank you for your feedback.
Many apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible.

Have you any queries or suggestions, please send us an email at customer care@garderobe.ae

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