garenta.com Reviews 

We rented a car 28th oct 2026 for one day collected at 11pm dropped off st 10am next day.we paid deposit and in full for the car hire .The next day they tried to take out 270 then again 270 then again 540.00 my husband froze the card just after he paid them .These are fruadsters avoid this fraud company .day 4 they are still trying to take out money from our frozen card £540.00 3 to 4 timrs a day.

Hello,
We rented a car from this company. However, while driving on the highway, the license plate of the rented car fell off and was lost for no apparent reason. I called the company and filed the necessary complaint. An 84-euro deposit was collected when we rented the car. Although we did not accept liability for the damage—since it was in no way our fault—not only was the deposit not refunded, but we were also charged 77 euros (for damage and HGS tolls). On what grounds is this damage being charged to us, and why hasn’t the 84-euro deposit been refunded to us yet? We have filed all our complaints with every relevant authority. I am demanding a refund of our money. Once again, we’ve realized what consequences come from supporting and using local products.

They didn't refund my deposit. They kept telling me that they tried to refund my deposit but there are technical glitch. They never gave me any detail. They knew I am a tourist and and I returned home. If you are a tourist probably it will happen to you if you hire a car from them.

I rented a car from the Garenta branch at Tepe Nautilus (Kadıköy, Istanbul) and purchased their highest tier "Süper Maksimum Güvence Plus" (Super Maximum Guarantee Plus) full insurance package to have peace of mind. Instead, it turned into an absolute nightmare.
While driving under completely normal conditions, the car's gearbox suddenly locked up and failed. This was clearly a mechanical failure of a worn-out vehicle, which put my family's safety at serious risk. I immediately contacted their WhatsApp support, followed their exact instructions, and handed the car over to their designated tow truck. They promised a replacement car and one free day to compensate for the lost time, but they failed to deliver on both promises.
The worst part? Without waiting for any independent mechanical inspection, without providing an expert report, without sending a final invoice, and without my consent, Garenta illegally charged approximately 32,000 TL ($919 CAD) directly to my Canadian credit card. They arbitrarily blamed it on "user error" to bypass the premium insurance I had already paid for.
This is a predatory practice targeting international tourists who use foreign credit cards. I have already initiated a formal legal process through the Turkish Government's Consumer Arbitration Committee (TÜBİS File No: 2026/0555.2183) to recover my stolen funds.
Tourists beware: Your credit card is not safe with Garenta, even if you buy their full insurance. Avoid this company at all costs!

Awful disastrous experience!!! They have scammed us almost for 1000 USD!!! They gave us a shitty used and damaged car and in 2 days it stopped in the middle of nowhere! Caused us lots of problems and they towed us and charged our credit cards 1000 USD claiming that we have to pay for the tow service and fixing their shitty old broken car!!!! Without any documentation and authorization! They are just scammer ! We are still following them legally!Do not rent a car from them unless you want your vacation to be ruined and your money to be stolen!!

My experience with Garenta was terrible, with problems from beginning to end. When we arrived at Antalya Airport, the office was closed, and I had to find a way to contact someone to pick us up. After a long wait, they eventually came using the same rental car I was supposed to receive, already consuming the fuel I would later pay for.

After providing my credit card details for the payment, my card was compromised, and I subsequently received a scam call related to it.

To make matters worse, I have been struggling since June to get my refund. Emails go unanswered, WhatsApp messages are ignored, and there has been no proper support or resolution.

With COP31 bringing many visitors to Antalya, I hope others can avoid going through the same experience. Based on what happened to me, I strongly recommend staying away from this rental company.

First, the staff and the car was OK. I rented a car for 13 days. But on the first day the car needed AdBlue. And that is not my cost. Garenta could not help me for 4 days and we could not reach the assistance phone. So, I bought AdBlue on a petrol station. I bought 5L. Unfortunatelly, there was no 5L, but only 10L. So, I had to pay more. And now I had two receipts. At the end of the rental, Garenta would like to pay only one of the receipts, because the second one does not contain the word "AdBlue". I would not have had to buy anything If Garenta had checked the AdBlue level before my rental. After this Garenta wrote me it is absolutely normal to fill up AdBlue after 3000km drive, however I sent them my first e-mail on the second day of the rental. So, it is impossible to drive 3000km within one day. Another thing, the windscreen washer tank was filled with simple water which did not clean the windscreen. So, I had to clean it manually on several petrol stations. So, Garenta looks like great, until you have any problem...

Beside reading negative reviews on Trustpilot, I reserved and paid Garenta for a rental car on advance for one day at Antalya. I decided this as highly rated Cizgi car rental company has minimum 4 days rental policy. At many places there were negative remarks regarding Garenta staff rude attitude and unreasonable documentation.

After long traveling from Istanbul by bus and settling at hotel, I arrived at the airport and made my way to the Garenta office at the airport parking to collect my rental car. Upon arrival, the staff member told me that I have to go to another desk inside airport arrivals for documentation. It is a long walk in between both places. At last when I reached Garenta desk, the staff behavior as I already read in reviews was very rude. He asked me for my license and Passport. I told him that I have International driving license mentioning complete passport details as well as Country driving license that's why I am not carrying passport with me and it is in the hotel room. But the staff was really very rude and asked me to leave counter. This reminded me about all other reviews which were there on net regarding their deposit scams, some unknown charges on car return and car scratches scams to acquire extra money.
Experiencing rude attitude and unreasonable documentation, I realized it is better to ask them for cancellation instead of getting into more trouble after renting. I asked staff about refund of my amount. He mentioned that you will get your return on your credit card from which you paid. I was happy even without getting car that I might be save from their additional scams as in reviews.
However, the amount was not reimbursed on my credit card for many days even after sending requests on their website. At last after one week I got a refund with a deduction of 900 TRY on 3500 TRY. So on cancellation they were able to scam 900 TRY for nothing....as I have not even seen their car.

Beware of Garenta for any type of car rental. After my experience I can say that all other reviews on net would be definitely legitimate.

Rented 13-15 June 26. One star, because can not leave 0.If you want to be scammed do book with Garenta Sofia. First Garenta Sofia airport is serviced by local scammers - Vadim 1
First - they booked me Volvo SC60, infact they don't have such car at all.
Second gave me a VW Tuareg with broken touch screen, so you would struggle to select even a simple radio.
Third - they are just SCAMMERS , stay away from them. When I have returned the car they managed to find a tiny chip on the screen and took 2000 EUR for it. Seriously, that chip is probably still there to scum the next customer. Unbelievable, run far away from they, unless you like to be scammed

Very poor experience. Had a poor experience with Garenta in Cappadocia. I was instructed to only refuel at the gas station near the airport, but wasn’t told it wouldn’t be open before my early flight (that they knew of), which made it impossible to return the car with a full tank. I was then charged about $60 for fuel (at about 2x the rate) plus a $40 service fee.

What made it worse was the lack of support: there’s no accessible office at the airport when departing, no reliable way to reach anyone on-site, and they weren't picking up the phone either when dropping off the vehicle (apparently you're supposed to just meet a staff member in the parking lot somewhere but no one was there when I arrived). I had to contemplate whether to miss my flight or leave with the key (as no staff at the airport would help either - more a you're on your own situation). When I contacted corporate to explain the situation and request a goodwill adjustment, they were not understanding and refused to help. Better communication and basic accessibility would have prevented the entire issue. My experience really soured on Cappadocia because of them - I would not recommend

We rented a car with Garenta for 5 days during our trip to Cappadocia and everything was absolutely perfect.
The welcome was excellent from the very first moment: the staff was kind, professional, helpful, and always smiling. The car pickup process was quick and smooth, without wasting time, and they explained everything clearly, making us feel relaxed and confident right away.
The car was clean, comfortable, and in excellent condition, perfect for exploring Cappadocia freely between Uchisar, Göreme, Pasabag, Selime, and all the beautiful places in the region.
What we appreciated the most was the professionalism and availability of the staff, always ready to help with courtesy and kindness.
A completely positive experience in every aspect. If we return to Cappadocia one day, we would definite

Never ever use this service! I booked a car for 5 days planning to spend my vacation travelling near Bursa-Mudanya region. I added only one additional service with two more drivers included + the full available insurance for 14$ a day. What happened next at the office? They added to the contract addition 2000 km for the whole period without letting me know, without even asking!!! So the total amount I paid was finally twice more than planned. They didn't send you any of your booking details before you get the car, only those updates that they made voluntarily offering you just sign the contract quickly. And afterwards you are charged and the told you responsing the official complaint, that you have added this additional mileage package by yourself. I have never experience such a situation before, renting cars in many countries in the world! Total fraud!

I RENTED a car for two days even bought insurance package for two days.
At the return of arrival, inspector guy found a little scratch as little as 1CM in length.
He blamed me and charged $103 dollars 4400 TL, despite that scratch seems it was there at all times.
BE VERY CAREFUL THEİR MONEY MAKİNG STRATEGY İS NOT ONLY RENTİNG A CAR & SELLİNG İNSURANCE PACKAGE.
THEY ARE ALSO MAKİNG MONEY FROM EVERY Single SCRATCH $103.
So You're are victim & target either it is your fault or not, if you aren't aware of that.
Once you RENTED from GARENTA expect every drama you would face on the day of the return.
There is ENTERPRİSE UK based company under CarrefourSA Süpermarket with better cars and smiles 😊. Please use that instead of those Pirates.

I had rented a car from Garenta. While traveling from Istanbul to Bursa, for the Osmangazi Bridge toll I went to the cash toll booth just in case. The toll booth attendant allowed me to pass, then said “If you want, I can cancel it and you can pay cash, because Garenta will charge you much more.” I agreed.

When I returned the car, I realized that I had paid twice under the name of an HGS fee. When I submitted my receipts and requested a refund, they told me it would take two months. It’s now been six months, I’m calling, sending messages, and no one responds.

This shows how serious the injustice in Turkey is. You rent a car from a big company thinking it’s reliable, but they still try to cheat you.

renting was fairly quick. no hassle and paperwork with photos was done proffesionaly. the stuff should know basic english so the communication can be done smoothly.

I tried to book a car with this company back in June. At that time, the price was lower and the car available was much better. Unfortunately, their booking system would not accept my phone number (because of the length), which meant I couldn’t complete the reservation.

The only option was to arrange a phone call, but due to time zone differences and delays, I wasn’t able to finalise the booking until yesterday. By then, the price was higher and the vehicle offered was of lower quality.

I explained the situation to them and requested a goodwill upgrade, since the issue was caused by their system. However, they have not responded to my emails, which I find very disappointing.

Overall, the booking system failed me, I had to pay more for less, and the customer service has been unresponsive.

Terrible Experience!

After an entire day of traveling, I arrived at the airport and made my way to the Garenta desk to collect my rental car. Upon arrival, the staff member at the desk did not acknowledge me for the first 2–3 minutes, continuing to attend to his own tasks without even a greeting. Once I finally had his attention, I informed him about my reservation. He told me the car wasn’t ready and asked me to wait for five minutes in the nearby seating area, assuring me he would call me once it was ready.

Ten minutes passed without any update. I approached the desk again and found the same staff member casually chatting and laughing with a colleague — the same person who was supposed to provide the car — completely ignoring the fact that a customer was still waiting after a long journey.

Unfortunately, this was just the beginning.

The second staff member took us to the airport parking area. He did not speak a single word of English — quite unacceptable for a company serving international tourists. One of the elevators in the parking lot was out of order. Although we later discovered there were working elevators, he led us up two flights of stairs with 20 kg suitcases, showing no concern whatsoever.

We finally reached the car — which was not the one I had reserved. I had booked a larger vehicle specifically for luggage space, but we were given a compact car at the same price, in which our bags didn’t even fit.

During the vehicle inspection, there were clearly visible scratches and dents. The staff member began taking photos, but he ignored several of the existing damages, including ones on the side mirror and driver’s door. I politely asked him to document those as well, to avoid being held responsible upon return.

That’s when things escalated. The staff member didn’t understand English and called someone on the phone. I explained the situation to this third person, who told me not to worry and that I should take the photos myself. I explained that this made no sense — the employee was conducting the official inspection, and only the damages recorded at that time would be included in the report. Any unreported damage could later be used against me, making it my word against theirs.

At this point, the staff member on site began raising his voice, shouting “NO CAR, NO CAR,” essentially refusing to give us the vehicle simply because I had asked him — politely — to document all visible damages. His colleague on the phone tried to calm him down in Turkish, but the situation remained tense.

In the end, I was forced to take the car with unrecorded damage, fully aware that I might face disputes or penalties upon return if a less understanding employee were to inspect it.

Garenta — this was the first and definitely the last time I will use your service.

As the only positive note I’d like to mention, the person who assisted us upon return of the vehicle was a very kind and professional young man. I strongly recommend hiring more staff like him!

I rented a car from Garenta for 6 days. At pickup, I was charged €204 for the rental plus €90 as a deposit. While processing the payment, the card machine did not require my PIN, and the sales representative said he would “process it differently.” I didn’t fully understand what he did at that moment. Later, my bank informed me that my credit card had been cloned during this transaction.

After returning the car at the airport and flying home, I discovered multiple unauthorized extra charges made with my card by this company. This is a clear case of credit card fraud.

My advice: never rent from this company. Stick to reputable international rental agencies when in Turkey to avoid becoming a victim of scams like this. Garenta is an unsafe, dishonest, and untrustworthy operation that should be avoided at all costs.

We were given a car with faulty brakes and the service hotline was not reachable until I wrote an email to the CEO of the company. We were stuck for 2 days during our holidays without any compensation and had to pay additional costs on our own because of trouble with the car.

Better to pay some money more to well known rent a car company than having a headache and extra costs with these cheap companies.

We reserved and paid a rental car months on advance for a family vacation in Turkey. However, at pickup time they refused to give us the car because we didn't have a passport, even though EU national ID card should be sufficient (according to law and their own resetvation site). Scammers!