windycar.com.tr Reviews 79

Avoid at all costs!!!

I booked a car from the Dalaman branch and had a very disappointing experience. The vehicle provided was old and already damaged, and I was pressured to sign for issues I hadn’t caused. I made it clear I was not responsible for the existing damage, but the situation was handled poorly.

Additionally, the staff member I dealt with was unhelpful and came across as quite blunt, which made the experience even more frustrating. Overall, I would not recommend this branch based on my experience.

PREDATORY TACTICS – AVOID AT ALL COSTS
Total bait-and-switch. I booked and paid for a Full-Size SUV weeks in advance. When I arrived at Istanbul Airport late at night with my two young children, they claimed the only car available was a Citroen C4 (a small hatchback).
This is a calculated scam. They bank on parents with exhausted kids being too stranded at midnight to find another agency. They forced my family and luggage into a tiny car half the size of what I contracted for, with zero accountability or professional courtesy.
DO NOT TRUST THIS COMPANY. They will take your money for a premium vehicle and leave your family stranded with whatever is left on the lot. Absolute fraud.

Car Jet and Windy Car are two fake companies that have joined forces and are deceiving customers. Even though I have a premium full insurance package, they took my money of 285 USD and are not returning it. Windy Car took my money and said Car Jet should return it. Car Jet says that Windy Car is responsible. That is your goal!

PLEASE READ THIS BEFORE YOU GO THERE
Last summer I rented a car here by windycars at airport sabiha gokcen and handed over my credit card because they asked for it. That was very naive of me. The card was brand new and I had only used it with them.
After I returned abroad, they made transactions on my credit card without my permission. They used it for groceries, holidays, and other purchases.
I didn’t believe the reviews at first, but now I really regret it. ITS A SCAM!!! DO YOU NOT BELIEVE ME? READ THE OTHER REVIEW OR GET ME SCAMMED!

I rarely leave negative reviews, but our experience with Windycar really deserves to be shared.

We booked a car in Istanbul via the Enuygun platform. The reservation clearly stated Mercedes Vito, including the vehicle image. Based on this information, we completed the booking and paid in advance. We were also told that an 8000 TL deposit would be taken from a single credit card, which was completely acceptable for us.

When we arrived late at night to pick up the car, we were shocked to hear that the vehicle was not a Mercedes Vito, but an Opel Zafira. We immediately pointed out the discrepancy. The staff responded by saying it was listed as “or similar,” even though this wording was either extremely hidden or not visible at all in the Enuygun listing. Even the staff member could not clearly show us where this was written.

At that hour, finding another car was impossible, so we were left with no real choice but to accept a car we never wanted.

As if that wasn’t enough, the deposit conditions were suddenly changed. Instead of one card, they demanded two separate credit cards, both under the name of the driver. Splitting the deposit between cards or paying part of it in cash was not allowed. We were put under serious pressure and left in a very uncomfortable situation.

After a long struggle, we managed to solve it through online banking, but the stress, confusion, and lack of transparency were completely unacceptable.

To be clear, the car itself worked fine. However, the misleading listing and rigid, customer-unfriendly behavior overshadowed everything and nearly ruined our holiday experience.

I strongly advise future customers to be extremely cautious. What we experienced felt like a misleading sales practice, and it seriously damaged our trust.

Transparency and honesty are essential in car rental services — unfortunately, that was missing here.

Unfortunately, we had a very disappointing experience with Vindi Cars, and I feel obliged to share this so others can be careful.

We rented a car in Istanbul through the Enuygun platform. The listing clearly showed Mercedes Vito (both name and photo), and based on that information we made the reservation and paid in advance. We were also informed that an 8000 TL deposit would be taken from one credit card, which we accepted without any problem.

However, when we arrived to pick up the car late at night (around 10–11 PM), we were suddenly told that the vehicle was NOT a Mercedes Vito, but an Opel Zafira. We immediately objected and said this must be a mistake. The staff insisted that it was written as “or similar”.

When we checked the Enuygun app again, the photo was clearly a Mercedes Vito, and the “or similar” wording was written in very small letters, almost hidden, which feels extremely misleading. At that hour, with no alternative cars available, we were basically forced to accept a vehicle we never intended to rent.

Then another problem started:
Originally, the deposit was supposed to be 8000 TL from one card, but suddenly they changed the rule and demanded two separate credit cards, both belonging to the driver. I only had funds on one card. We even offered to split the deposit between my card and a friend’s card, or to pay part of it in cash — all refused.
“Procedure is procedure” was the only answer.

At that point, we were completely stuck. Canceling the reservation late at night would have left us without a car. Eventually, after a lot of stress and wasting time, we managed to arrange the deposit through online banking — but this should never happen to customers.

To be fair, the car itself and the driving experience were fine, but the booking and pickup process felt deceptive and stressful. What happened seriously damaged our trust and almost ruined our holiday.

This experience felt like a bait-and-switch tactic, and I strongly recommend future customers to read every detail very carefully and be prepared for last-minute changes.

I hope Vindi Cars improves transparency and treats customers more fairly in the future.

I made a reservation and paid online to this totally unprofessional, and scam company. I have been renting cars in Turkey with many companies for the past 15 years using the same driving license with no problems, i also have international driving license. When i arrived to Çukurova airport to pick my car, the manager didn't accept my driving license for no reason at all, he was so rude and gave no excuse to provide me with my paid rented car. I STRICTLY ADVISE NO ONE TO RENT FROM THIS COMPANY. 1 STAR REVIEW IS OVER RATED FOR SUCH A COMPANY.

In march I rented a car with credit card, after few months I discovered several movements on its name. Credit card cloned!!

At the end of September, I rented a minivan at Istanbul Sabiha Gökçen Airport. Upon arrival, I was asked to provide two credit cards, which had not been indicated beforehand. The rental was made through Carjet, and their website also did not mention that two credit cards were required. Eventually, the issue was resolved.

However, after returning the car, the rental company charged me twice for HGS (the toll payment system for highways), totaling more than €160. I called several times to ask how it was possible to be charged so much within just four days, but I was never able to reach them. I know exactly how many times I passed through toll gates, and each gate clearly shows the toll amount — those amounts do not come anywhere close to what they deducted. I will never rent from them again.

They are stealing money, this is the worst problem. When I arrived to a pickup point, they asked for my credit card. I gave them my digital card without CCV, but then the guy said they need CCV and shown me the UI and CCV was required for blocking a deposit. It was more then 2 month ago, when I was on vacation in Turkey. Today I received a notification from my bank to enter one time code for a 34099 TRY purchase in Turkey, or around 820 USD. This was the only place I had ever shown my digital card code. The car was nice, maybe because it was not cheap. We had waited for more then 1.5 hour before they took us from the airport, it was frustraiting. Other services were good, the personnel were smiling, gave us water and a car with empty tank. It was gybrid SUV, but the battery was dead so we could only use gasoline.

AVOID at any cost. Stole £500.
Booked a 7 seater, when i arrived was told they did not have any available. Asked them to cancel the booking and now they will not refund.

The worst company I have ever dealt with in my life. The employees are extremely rude.

Stole £120 from me. Within 2mins of me booking the car, they contacted me on WhatsApp saying they did not want to wait at the desk for my flight to arrive and would refund me in full. I agreed. Now they are refusing to refund me claiming it is my fault because I did not present a credit card at the desk, even though they cancelled the booking before I arrived, and ignoring my screenshotted proof of their WhatsApp refund promise

Awful service avoid at all cost! They weren't at the airport to pick us up, it took us an hour to get contact with them and had 6 young children with us, they weren't located at the airport and were in fact a 5 minute drive outside the airport. When we eventually got to the office they then charged us 90 euro for 2 cars as they said it was passed 11pm and said we should come back tomorrow if its a problem!! They then said they would need credit card in case of damages whist we hired the car (std practice) but they actually charged us £235 straight away that I'm still waiting for a refund for. When i returned the car and complained they said due to poor service from them they wouldn't charge us the toll fees as a gesture of goodwill but they lied and charged us anyway. They were part of the package we used with Jet2 and I will be complaining to Jet2 to say they are an untrustworthy company that should not be used

This company is a scam, be very careful and better to avoid dealing with these scammers, they charge your credit card for no reason. I have rented a car for only two days and after two weeks they have charged more 160Usd claiming that I broke the hand break button, which was broken when they gave the car to me and till now no one replies to you and their customer service is bad.

Fraud Alert !!! This company is a total scam. I rented a vehicle for 11 days which according to them included full comprehensive insurance plus additional cover for windshield, tires, rims and bumper etc. I was asked to pay a non-refundable deposit upon booking and was informed that I will not be charged another depoisit while collecting the car at the branch. I was however, charged another deposit while receiving the car at the brach which is located outside Trabzon airport. I had a minor accident which barely scratched the car and which according to my contract should be covered by the insurance. However, upon returning the vehicle I was spoken to very rudely and asked to pay extra money. The attendent wasn't even willing to listen to my side of the story and clearly said they didn't care about what their own reservation team stated during the booking and I now had to deal with them. I did not pay any additional amount and just left the branch. These unprofessional scumbags did not have the shame to even drop us back to the International terminal and I along with my family which included small children had to walk for 20 minutes to reach the terminal. Unprofessional is an understatement, they are professional liars and frauds. I do not expect them to return my deposit back. Please DO NOT book with this company !!!

They did not refund my deposit
They asked for for two Visa cards claiming the first one doesn’t support online payments
They took their information
In one month they took all the money in both cards in 4 fast transactions

The first time we used them in June 25, the car was fine but they tried very hard to sell us insurance we didn’t need as we had purchased a hire car indemnity policy. We have hired many cars in Turkey over the years and knew what they were telling us was BS! It got quite difficult but eventually they allowed us to leave in the car without buying any additional insurance. I booked with them again in July 25 as to be honest they are cheaper than most other options. This time they didn’t have the car we booked and they offered us a downgrade for the same price! We booked a SUV and refused their offer of a Toyota Corolla! After an argument they cancelled our booking and left us to our own devices. We had to pay a very large premium at the airport to get a car right away to pick up my daughter. Not sure if I’ll even get my money back. They are cheaper but it is false economy. AVOID!!

I had a very frustrating experience with WindyCar at Sabiha Gökçen Airport in July 2025.

Despite having a confirmed booking through DiscoverCars, I was refused the vehicle because my payment card was a Visa Debit card. What makes this situation even more unacceptable is the fact that I had previously rented from WindyCar in Turkey in February 2024 using the exact same card, with no issues at all.

There was no clear warning during the booking process that debit cards would not be accepted. Had this policy been stated explicitly, I would have made other arrangements in advance. Instead, I was left stranded at the airport and had to find an alternative on short notice, which was both stressful and expensive.

I’m very disappointed by the inconsistency in WindyCar’s policies and the lack of clear communication. A company that operates internationally should ensure consistent standards and better customer service.

I would not recommend this company to anyone relying on a debit card or expecting professionalism at the airport branch.

Avoid Windy Car at all costs!
Total scam — they ignored my calls and messages for 3 days, then responded at 2 AM on return day just to charge €30 for dropping the car at Istanbul Airport (where they already have an office!).
Then they blocked 10,000 TL for a tiny, shallow scratch barely 3 cm long.
Terrible communication, zero professionalism, and pure exploitation. Stay away!