I placed an order for our theatre company. A day or two later I was advised that we needed another T-shirt. I contacted the company via email and they were able to add the extra T-Shirt with no is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From choosing a design and having Alvin from the company assist along the line was fantastic. It was so pleasing to be able to bounce ideas off a human and not an AI computer. I have been in Emergenc... See more
Company replied
This was our first time using Garment Printing Australia and I wouldn't hesitate to recommend them. Everything was dealt with in a timely and efficient manner and there was absolutely no issue when w... See more
James has been very professional and helpful. He has really gone above and beyond to make sure our order was managed well. He gave insightful recommendations for our logo and colours and we are pleas... See more
Company replied
Company details
Written by the company
Garment Printing is your one-stop shop for exceptional custom-printed garments. We specialise in various printing techniques and cater to businesses looking to boost their marketing efforts through unique, high-quality printed garments. We offer a comprehensive range of garment printing services, including DTG, DTF, Sublimation, Heat Transfer, Screen Printing, and Layer Transfer. Each service uses state-of-the-art technology and eco-friendly practices, ensuring sustainable yet high-quality results.
Contact info
2/7 Anella Avenue, Castle Hill, 2154, Sydney, Australia
- 1300 986 000
- sales@garmentprinting.com.au
- garmentprinting.com.au
4.5
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality, large numbers, record time
We printed many T-shirts designed by the students at the ACAN course. They did this in record time and we had them ready for the last day, which was awesome. Quality is really good.
February 7, 2025
Unprompted review
Reply from Garment Printing Australia
Thank you for your fantastic feedback! We're so glad to hear that the T-shirts were ready in time for the last day and that the quality met your expectations. It was a pleasure working with the ACAN students, and we’re happy to have been a part of their creative project. We look forward to the opportunity to collaborate again in the future!
Advertisement
Avoid this company!
I had a terrible experience with this company. The quality of the shirts I received was far below standard - the logo was faded and blotchy in multiple spots. When I contacted them, they refused to issue a refund despite the obvious defects. To make matters worse, they deleted my review on Google, which speaks volumes about how they handle feedback. I would never recommend this company and suggest looking elsewhere for garment printing services.
February 11, 2025
Unprompted review
Reply from Garment Printing Australia
We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for not meeting your expectations. We take all feedback seriously and always strive to provide the highest quality products and service. It's upsetting to know we fell short, and we would love the opportunity to make things right. Please reach out to us directly, and we will work with you to resolve the issue to your satisfaction. We value all of our customers and appreciate your feedback as it helps us improve.
Absolute nightmare to deal with
Absolute nightmare to deal with . Avoid at all costs.
Shirts ordered 4th December have now just been sent today 6th of January. Still not due to arrive anytime soon.
Customer service unable to do anything and when spoken to on the phone implied it was my fault that the item was delayed and that I should’ve ordered sooner.
December 4, 2024
Unprompted review
Reply from Garment Printing Australia
We’re truly sorry to hear about your experience and sincerely apologize for the delays and the frustration this has caused. We understand how important it is to receive your order on time, and we regret that we missed the mark. Your feedback is important to us, and we’ll look into what went wrong with your order. Please get in touch with us directly so we can resolve this matter and do our best to make it right. Again, we deeply apologize for the inconvenience caused and appreciate your patience.
The tank top was great
When there was a problem with my initial order, the company got in touch with me very quickly. The garment came to me exactly the way that I wanted, and arrived very quickly. Thank you.
December 9, 2024
Unprompted review
Reply from Garment Printing Australia
We truly appreciate your kind words! It’s wonderful to know that your tank top met your expectations and that our team was prompt in resolving your order issue. Your feedback means a lot to us. If there’s anything more we can do for you, please let us know. Thank you for choosing us!
Disgusting
Disgusting! Ordered a printed cap as a Christmas present, the logo and print was small, the last word was tiny, blurred and wasn't even legible. Not only that the logo I submitted was silver but what I received was blue.
I contacted the support email and the response was it was my fault the logo was small...I asked was it also my fault the logo was in a different colour and did they not have any quality control that checks the finished product?
I said in my email as I wasn't getting any satisfaction from the support team I wanted it referred to the Manager to speak to him......never heard from them again!
DONT WASTE YOUR MONEY !
December 3, 2024
Unprompted review
Reply from Garment Printing Australia
We are truly sorry to hear about your negative experience, and we sincerely apologize for the issues you encountered with your order. This is certainly not the level of service we strive to provide. We understand your frustration regarding the quality of the print and the color mismatch, and we deeply regret that the final product did not meet your expectations. Your feedback is incredibly important to us, and we will be looking into this matter further to ensure that these mistakes are addressed. Please reach out to us directly, as we would like the opportunity to resolve this for you. Once again, our apologies for the inconvenience caused, and we appreciate you bringing this to our attention.
Advertisement
Such a great company to work with!
Such a great company to work with. They are professional, friendly and caring. Turn around is very fast and I highly recommend them!
November 14, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience with us and appreciate your kind words about our professionalism and care. Knowing that you found our turnaround times quick and enjoyed working with our team means a lot to us. Your recommendation is invaluable, and we look forward to continuing to meet and exceed your expectations in the future.
Shirt came quickly and looks great
February 1, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for the fantastic feedback! We're thrilled to hear that you're happy with the shirt and that it arrived promptly. If you ever need anything else, don’t hesitate to reach out!
7 STAR RATING FOR CUSTOMER SERVICE BY MR. WILLIAM
Hello All, It's me Sam from PREP 2 EAT.
Actually I rang Mr. William @ Garment Printing Australia this morning to get our Business Polo T-SHIRTS.
📍William the Man was very much helpful , patient & Knowledgeable person in the area of his work. He has advised me in all aspects & explained indetailed about the quality, maintenance, best suitable Colour & Printing options of the Fabrics.
📍William was also very much helpful & get our Logo redesigned to meet more than my expectations which was greatly Spectacular logo outcome.
📍I WANTED TO GIVE MR. WILLIAM 7 STAR RATING FOR HIS CUSTOMER SERVICE. BUT UNFORTUNATELY IT ONLY ALLOWS ME TO RATE 5 STAR RATING. 🤣😂🤣😊😊
In Conclusion, I Highly recommend to Approach Mr. William the Gentleman @ Garment Printing Australia for all your Garments & Printing requirements without putting your steps Backwards.
Warmest Regards
Sam Kalangi
PREP 2 EAT ( MANAGING DIRECTOR/OWNER )
November 6, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you so much for your incredible feedback! Your words mean the world to us, and we’re thrilled that you had such a positive experience with William. He truly goes above and beyond to provide expert advice and tailored solutions, and it’s fantastic to know that his efforts left a lasting impression on you.
Your satisfaction with the polo shirts, logo redesign, and overall experience is exactly what we strive for, and hearing that you'd give William a "7-star rating" is truly a compliment we’ll remember!
Thank you again for your trust and kind recommendation. We look forward to supporting you and PREP 2 EAT with any future garment and printing needs.
Charge you for shipping and takes up to…
Charge you for shipping and takes up to 14 days .
We must be living in dark ages .
Crazy not sure of product however to add for shipping then have to wait 14 days for delivery abit rich.
Not good business at all
Other places deliver much quicker.
October 31, 2024
Unprompted review
Reply from Garment Printing Australia
We sincerely apologize for any inconvenience caused by the shipping timeline. Allow me to clarify: our standard delivery estimate of up to 14 days includes both production and shipping. Typically, production takes around 10 days, with the remaining time allocated for delivery, which is free for orders above $100.
Additionally, we offer faster shipping options, including Express and Next Day delivery, if a shorter timeline is needed. Please feel free to reach out if you have an active order or are considering placing one—we’d be glad to help find the best delivery option to suit your needs.
Advertisement
Proactive support = partnership
William is proactive to help me streamline my print to order merch process and optimise the cost base of product lines.
October 29, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your wonderful feedback! It’s great to hear that William has been proactive in assisting you with your print-to-order merchandise. We believe in building strong partnerships, and it sounds like he’s doing just that!
If there’s anything else we can do to support you, please let us know. We’re excited to continue working together!
Easy to deal with and awesome quality…
Easy to deal with and awesome quality products! Highly recommend!!
October 28, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you so much for your feedback! We're thrilled to hear that you found the process smooth and are pleased with the quality of our products. Your recommendation means a lot to us, and we look forward to working with you again in the future! 😊
very helpful and punctual
very helpful and punctual. Good job overall.
October 28, 2024
Unprompted review
Reply from Garment Printing Australia
We appreciate your kind words! It’s fantastic to hear that you found our team both helpful and punctual. Your feedback motivates us to keep up the good work. Should you need any more assistance, we’re here for you. Thank you for choosing us!
Reply from Garment Printing Australia
We truly appreciate your feedback! It’s fantastic to know that our services always meet your expectations. Thank you for your continued support, and we look forward to serving you again soon!
Advertisement
These guys are absolutely amazing! Highly Recommended! Every time if needed printed shirts they have done such a great job and so efficiently. Very professional, very quick and very easy to communicat
These guys are absolutely amazing! Highly Recommended! Every time if needed printed shirts they have done such a great job and so efficiently.
Very professional, very quick and very easy to communicate with. 10 out of 10!!!
October 23, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you so much for your fantastic review! We're delighted to hear that you've had such positive experiences with us and that our team has consistently delivered high-quality printed shirts efficiently. Your kind words about our professionalism and communication mean a lot to us. We truly appreciate your recommendation and look forward to working with you again in the future. Thanks for the perfect score—10 out of 10!
Exceptional Service and Expertise
I recently had the pleasure of working with William to find the perfect material and design for my business t-shirts, and the experience was nothing short of amazing. From the very beginning, William demonstrated a deep understanding of fabrics and guided me through choosing the best option for durability and comfort. His expertise extended into the design phase, where he offered valuable suggestions on color and layout, ensuring the t-shirts would look professional and eye-catching.
What stood out most was William’s attention to detail and his genuine commitment to bringing my vision to life. He made the entire process smooth, collaborative, and stress-free. Though I haven't received the final shirts yet, I’m confident the quality will match the exceptional service I experienced.
I highly recommend William to anyone seeking expert advice and top-notch customer service for custom apparel.
October 23, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your glowing review! We're thrilled to hear about your positive experience working with William. His expertise in fabric selection and design truly makes a difference, and it's wonderful to know he helped bring your vision to life. We pride ourselves on providing a smooth and collaborative process, and your confidence in the final product means a lot to us. We appreciate your recommendation and look forward to delivering the exceptional quality you expect once your shirts arrive!
Affordable & extremely Quick for custom…
Affordable & extremely Quick for custom ordering.
October 21, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you for your feedback! We're thrilled to hear that you found our service both affordable and quick for your custom ordering needs. It’s great to know that we could meet your expectations, and we look forward to working with you again in the future!
Excellent company to work with!
I have ordered several times from this company and find them to be excellent! The quality of the shirts is great and the printing is bright. Staff are excellent to deal with and very helpful.
Nearly ready for my next order!!
October 18, 2024
Unprompted review
Reply from Garment Printing Australia
Dear Anna,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you have consistently enjoyed our shirts and that the quality and printing have met your expectations.
Our team takes great pride in providing excellent customer service, and it’s fantastic to know that you found our staff helpful and accommodating. Your satisfaction is our top priority!
We can’t wait to assist you with your next order. If you have any specific requests or questions, please feel free to reach out.
Thank you once again for your kind words and for being a valued customer!
Advertisement
Go-to-person should be William
Mr. William enhanced my experience!
Exceptional, very patient, extremely helpful. Great communicator and easy to reach out to!
He sounded sick, but I must say commendable dedication.
An asset to the company! ☺️
Thanks again, William! You deserve to be paid well! ☺️
October 18, 2024
Unprompted review
Reply from Garment Printing Australia
Dear Valued Customer,
Thank you for your outstanding review! We are thrilled to hear that William provided you with exceptional service and made your experience so positive.
His patience, helpfulness, and dedication truly set him apart, and we appreciate your recognition of his hard work, especially during challenging times.
Your kind words affirm our commitment to excellence, and we will certainly pass on your commendation to William. We are proud to have him as part of our team!
Thank you once again for your support. We look forward to serving you in the future!
Very good quality shirt and print
Very good quality shirt and print. Great pricing. Very happy.
August 22, 2024
Unprompted review
Reply from Garment Printing Australia
Dear Jade,
Thank you so much for your wonderful feedback! We're thrilled to hear that you are happy with the quality of your shirt and the print.
We strive to provide excellent products at great prices, and it's rewarding to know that we met your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again soon!
Awesome to deal with and fantastic…
Awesome to deal with and fantastic products love my YOU INSPIRE shirts thanks guys
October 10, 2024
Unprompted review
Reply from Garment Printing Australia
Thank you so much for your kind words! We're thrilled to hear that you love your "YOU INSPIRE" shirts and enjoyed working with us. It’s always a pleasure to bring your ideas to life, and we appreciate your support. Looking forward to serving you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.