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Garmundo is here for everyone who wants to garden. Even if you don't have time, motivation or green fingers. A beautiful, green garden really doesn't have to be complicated. You choose what fits your garden, and we make sure it reaches you fresh from the grower and ready to plant.
Beerseweg 45, 5431 LB, Cuijk, Netherlands
3.9
255 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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The Garmundo Sedum System has massively improved our garage roof from ugly and grey to colourful and buzzing with insect life. From online ordering to delivery and self-installation everything worked perfectly. We are now also greening the canopy roofs.
We recived plants with a lot of mold. Contacted Garmundo directly and they said that its normal and it wont be a problem.
We planted our plants in the hope that they would make it, but the didn't. ALL of them died. (despite automatic watering system and others plants buried in the same soil)
When we contacted Garmundo again to tell them that they died, they did blame us for not sending pictures again of the buried plants.
That was all they could say, that it was our fault and that we could get 30% discount on a new order!
The haven't refunded us anything.. Just trying to rob us more.
The custom service is terrible!
Reply from Garmundo
We always try to offer a suitable solution and think along with you. We see that you wrote three different reviews under two different names, while within the email exchange we offered an even higher discount, and we offered to ship it for free. You're always welcome to send us an e-mail about our offer.
Very dissatisfied with quality of the plants, and the recent customer support following. In short: spent like 600€ on dead plants and no refund despite complaint with pictures. We ordered 200 bare rooted liguster (privet) and we could see that half of them were dead on arrival. Very dry roots, dried buds and some mould. Planted them anyway with fertilizer and automatic watering and took photos and contated Garmundo. Few months later we concluded that they were infact dead and we had to remove almost all out of 200 plants. After new pictures and info were sent to Garmundo we were offered 30% on a NEW purchase. Like that would make us happy after them delivering completely dead plats. And we thought we did everything right by making contact directly and then again after giving it some time. Very dissapointed and would advise potential buyers to go elsewhere.
Reply from Garmundo
We are sorry to hear that you are not satisfied.
We have seen photos of the condition of the plants upon receipt, they were in fine condition.
When we later found that the plants did not grow well, we tried to offer a neat solution, unfortunately you did not agree.
We always have a shared responsibility when it comes to plants, we have to deliver healthy plants and the customer has to plant and take care of it correctly. At each situation we look for an appropriate solution, we are sorry that we have not been able to resolve it to your liking.
If you have any questions about the situation, we would like to hear from you by e-mail.
Plants were packed but brutally soil loose , no name tags lot of guessing with all 20 plus plants . Lot of them look half dead .
This is my 2nd time and not good experience the way they ship and condition of plants
Reply from Garmundo
Hey Umair
Sorry to hear about your bad experience with the packaging and condition of the plants. Loose soil and missing name tags can definitely make things confusing.
At Garmundo, we always strive to deliver the most beautiful plants, but depending on the time you order them, they may appear a bit small. This is inherent to plants. Fortunately, plants grow significantly during the summer season.
Unfortunately, we see that you have not contacted our customer service. We recommend that you do so, so that we can find a suitable solution. We look forward to receiving your message.
Regards,
Team Garmundo
Very nice plants and great customer support.
We bought 126 cherry laurel Etna plants for our hedge. Despite the first delivery was wrong (different variety than the one we ordered), we immediately got a lot of support from Garmundo customer service. Sajanth recognised the issue, and arranged a new shipment of the right variety. The plants we got are wonderful.
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