Worst service, didn’t get my order
I ordered yarn on black friday. There was information that it will take longer time to deliver that specific yarn colour, which was fine for me. After a week I got a totally different order. Ok, that happens sometimes, I informed the shop about it, used my free time and fuel to drive to post office to return products which I didn’t order. I didn’t get any compensation or discount for my order, which I find as a poor service. Waited for the delivery of my products, but these didn’t move forward at Postnord. I informed the shop about it, got no help, instead heard ‚but we sent your order’. Well it doesn’t help, as I haven’t received it. Decided to open a claim at Klarna to at least stop my invoice. Since the 17th of December the shop haven’t responded to it and the case is not solved. I ordered in garnaffären few times, but never again and will not recommend them as a trustful shop.
Reply from garnaffaren.se
Hi Gos,
We are truly sorry that you’ve had such a poor experience with us, and we completely understand your frustration. This is not the service we aim to provide to our customers, and we want to make things right.
We apologize for the wrong order being sent and for the delivery not going as expected. We also understand that you haven’t received any compensation or discount for the inconvenience, which we can certainly arrange for you.
Regarding the communication you mentioned, we haven’t been able to find any old emails in our system, and we’re wondering if they might have ended up in your spam folder. We’d be happy to assist you further, so if you could send your case again or provide us with more details, we’ll make sure to help you resolve this.
We apologize for the confusion and hope we can sort this out and regain your trust.
Best regards,
Jennifer