There was a delivery delay of over one week and no communication about it. Apparently the business was expanding / moving premises, and things were a bit upside down. All sorted now and Costomer Suppo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mean I would order again but the customer service team is very slow to respond. However it is still a great option for ordering wine. Great variety and price if it wasn't for the customer service is... See more
Company replied
Delivery took longer than initially expected but it did arrive about a week later and the wine so far has been excellent. Overall great product and great service. No additional fees charged on import... See more
Company replied
Decent quality wines at a great price, delivered on time safely. Not all selections the same standard- some at 89 others at 90-91. None below 88.
Company replied
Company details
Written by the company
Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
Contact info
Rua Soares dos Reis 1324 A0, 4430-240, Vila Nova de Gaia, Portugal
- 918374086
- geral@garrafeiradailha.com
- garrafeiradailha.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Garrafeira da Ilha
Hi Ann,
Thank you very much for your wonderful review!
We're delighted to hear that you were pleased with the quality of our wines and that your order arrived quickly and efficiently.
Thank you for your support, and we look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Mrs Phelan,
Thank you so much for your excellent review!
We're delighted that your order arrived quickly and that you appreciated the regular updates throughout the delivery process.
Keeping our customers informed is very important to us, so your feedback means a great deal.
Thank you for choosing Garrafeira da Ilha 🍷
— Garrafeira da Ilha Team
Very effecient delivery
Very effecient delivery. Very nice wine and very reasonably priced.
August 24, 2026
Reply from Garrafeira da Ilha
Hi Carmel,
Thank you very much for your fantastic review!
We're delighted to hear that you enjoyed the wine, found our prices to offer excellent value and were pleased with the efficiency of the delivery.
Thank you for your trust and support. We look forward to welcoming you back again soon 🍷
— Garrafeira da Ilha Team
The first case was great
The first case was great. Good wine and just a slight delay in delivery. The second order, encouraged by yourselves, for two cases, has been a complete disaster. I have had one case delivered with a demand for an additional £140, which I refused to pay for, anda second case delivered with no such shenanigans. I am still waiting for the second case to be delivered on the agreed terms. You have robbed me.
August 18, 2026
Reply from Garrafeira da Ilha
Hi,
Thank you for your feedback.
We're pleased that your first order with us was a positive experience, but we're very sorry that your second order has resulted in such a frustrating situation.
We understand your concerns regarding both the additional charge requested during the delivery process and the outstanding second parcel.
We would like to review the shipment directly and establish exactly what has happened with the remaining case so that we can provide you with a clear update and bring the matter to a proper conclusion.
We sincerely regret the inconvenience and uncertainty this situation has caused and will ensure the outstanding shipment is properly investigated.
— Garrafeira da Ilha Team
Do not want to review every delivery
Do not want to review every delivery. Am very happy with the wine and service.
September 2, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi James,
Thank you very much for your feedback — and message received! 😊
We're delighted to hear that you're happy with both our wines and our service, and we certainly appreciate your continued support.
Thank you for taking the time to leave us this review 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Michael,
Thank you so much for another fantastic review!
It's always a pleasure to hear from returning customers, and we're delighted to know that we continue to meet your expectations.
Thank you for your continued trust and support. We look forward to many more orders together 🍷
— Garrafeira da Ilha Team
Garrafeira da Ilha experience. How we established our choices.
We started buying from Garrafeira da Ilha over two years ago (2024). Since then our experience has remained first class in terms of price, delivery, overall service, and quality.
We started with two large orders of two bottles each of different wines - red, white, sparkling, and porto, selected by the company having told them what we liked. From these we identified those we did not like, those we thought were ok, and those we rated vv good.
Next we ordered six bottles each of those we really liked, about six wines, to confirm our opinion. We also bought some of the special offer selections to expand our experience.
We now have a range of all types that we fancy, some for easy drinking and some premium types for specialised dining.
Overall , a great experience. Well done guys.
July 13, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi,
Thank you so much for such a wonderful review and, above all, for your continued trust over the past two years.
It's incredibly rewarding to know that we have been able to help you discover and build a selection of wines that suits your tastes, from easy-drinking favourites to wines for more special occasions.
Your comments about our quality, value, delivery and overall service mean a great deal to us.
Thank you for continuing to choose Garrafeira da Ilha. We look forward to helping you discover many more great wines in the years ahead 🍷
— Garrafeira da Ilha Team
Quick no problems delivery & wines…
Quick no problems delivery & wines exactly as ordered
August 26, 2026
Reply from Garrafeira da Ilha
Hi Nick,
Thank you very much for your fantastic review!
We're delighted that everything went exactly as it should — a quick, trouble-free delivery with all the wines received exactly as ordered.
Thank you for your continued trust, and we look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
I’ll Be Back For More!
Easy to view products, and easy to order. My wine dispatched and received within 7 days. I’m happy with that. The wine is good value, and decent quality.
June 25, 2026
Reply from Garrafeira da Ilha
Hi Frank,
Thank you so much for your fantastic review!
We're delighted that you found the website easy to use, your order arrived within seven days and, most importantly, that you enjoyed the quality and value of the wines.
Hearing that you'll be back for more is one of the best compliments we could receive!
Thank you for your support, and we look forward to your next order 🍷
— Garrafeira da Ilha Team
Only two bottles from a 29 bottle order…
Only two bottles from a 29 bottle order received.
Despite numerous emails sent, still awaiting response
August 18, 2026
Reply from Garrafeira da Ilha
Hi Mark,
We sincerely apologise for the situation with order #50690 and, particularly, for the lack of response after you contacted us several times.
Receiving only two bottles from an order of 29 is clearly not acceptable, and we completely understand your frustration.
We are reviewing the shipment directly to determine what happened to the remaining parcels and will contact you with a clear update and the appropriate solution.
Please be assured that we will continue working on the case until all outstanding items are properly accounted for and the matter is resolved.
Thank you for bringing this to our attention.
— Garrafeira da Ilha Team
Again brought from this company
Again brought from this company. 2 parcels. Got spilt up on transit but arrived safely over 2 days. Very satisfied and will buy again.
August 28, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi Mark,
Thank you so much for another fantastic review and for continuing to choose us!
We're very pleased that both parcels arrived safely, even though they were temporarily separated during transit and delivered on different days.
Most importantly, we're delighted that you're satisfied with your order and plan to buy from us again.
Thank you for your continued trust and support, Mark. We look forward to your next order 🍷
— Garrafeira da Ilha Team
Great wine
Great wine. Unfortunately customs and UPS over doubled the cost on entry to the uk. That simply makes it untenable. Another Brexit benefit .
August 19, 2026
Reply from Garrafeira da Ilha
Hi Scott,
Thank you for your feedback, and we're very pleased to hear that you enjoyed the wine.
We completely understand your disappointment regarding the additional costs of importing the order into the United Kingdom.
Following Brexit, alcohol imported from Portugal may be subject to VAT, Excise Duty, customs clearance and other import-related charges determined by the relevant UK authorities. These costs are independent of Garrafeira da Ilha, and we do not receive or retain any part of these payments.
We appreciate that these charges can substantially change the final cost of an order and understand why this has affected your decision regarding future purchases.
Thank you for sharing your experience.
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Jussi,
Thank you so much for your fantastic review!
We're delighted to hear that you were pleased with both our customer service and the speed of your delivery.
Thank you for your trust and support. We look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
Fash delivery by UPS
Fash delivery by UPS. I got updates at every point, from Portugal to Finland and it took a little over a week by land. The wines were well packaged and they're good quality.
August 19, 2026
Reply from Garrafeira da Ilha
Hi Anja,
Thank you very much for your wonderful review!
We're delighted that your order arrived safely in Finland, that you appreciated the tracking updates throughout the journey and that the wines were securely packaged.
Most importantly, we're very happy to hear that you enjoyed the quality of the wines.
Thank you for choosing Garrafeira da Ilha 🍷
— Garrafeira da Ilha Team
The package has been damaged with…
The package has been damaged with delaied information. No information from you about corrective actions.
August 18, 2026
Reply from Garrafeira da Ilha
Hi Martti,
Thank you for bringing this to our attention.
We sincerely apologise for the condition in which your parcel arrived and for the lack of communication regarding the damage.
We would like to investigate exactly what happened during transit and ensure that any damaged or missing products are properly resolved.
Please contact us with photographs of the parcel and the affected products, if available, together with your order details. We will review the case and arrange the appropriate solution.
You should not be left out of pocket because of damage that occurred during transport.
— Garrafeira da Ilha Team
Import Duty
I purchase 24 bottles of wine which I thought was at a good price and nowhere did your pricing state import duty was payable. I had to pay £116.75 import duty which made what I thought was a good price for the wine to an expensive price. I will not be conned again and will not ordering again.
August 28, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi Brian,
Thank you for your feedback.
We completely understand your disappointment regarding the additional cost of receiving your order in the UK.
Following Brexit, alcohol shipped from Portugal to the United Kingdom may be subject to VAT, Excise Duty, customs clearance and other import-related charges. These amounts are determined by the relevant UK authorities and collected independently of Garrafeira da Ilha. We do not receive or retain any part of these payments.
Information regarding potential import charges is included in our terms, although we appreciate your feedback regarding how prominently this information is presented to UK customers.
We are pleased that you initially found our wines to offer good value and sincerely regret that the additional import costs changed your overall experience.
— Garrafeira da Ilha Team
Late delivery & poor vfm
Delivery was late and randomly arrived over two days. Also, they failed to flag up that import taxes would be involved too. Basically, I can buy the same wines from Majestic, here in the UK, for less money.
August 18, 2026
Reply from Garrafeira da Ilha
Hi Mr Lennon,
Thank you for your feedback.
We sincerely apologise for the delay and the inconvenience caused by your order arriving across separate deliveries.
Regarding the additional costs, following Brexit, alcohol shipped from Portugal to the UK may be subject to VAT, Excise Duty and customs-related charges determined by the relevant UK authorities. These charges are not collected or retained by Garrafeira da Ilha.
We recognise that the combination of a delayed delivery and unexpected import costs resulted in a very disappointing experience, and we appreciate you bringing this to our attention.
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Chris,
Thank you so much for your fantastic review!
We're delighted to hear that you found our wines to offer excellent quality, reliability and great value for money.
Your support means a great deal to us, and we look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Excellent service, responsive staff
Yet another great purchase. I have never had a problem and any query dealt with quickly and efficiently.
I would recommend garrafeiradailha.com to anyone
August 18, 2026
Reply from Garrafeira da Ilha
Hi,
Thank you so much for your fantastic review and for continuing to choose us!
We're delighted to hear that you've consistently had positive experiences with Garrafeira da Ilha and, particularly, that whenever you've had a question, our team has been able to assist you quickly and efficiently.
Your continued trust and recommendation mean a great deal to us. We look forward to many more orders together 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Martin,
Thank you for your feedback.
As discussed directly yesterday, we are already aware of the situation with your order and the matter is currently being handled.
We completely understand your concern about not having received your order yet and sincerely apologise for the delay.
We will continue to monitor the case personally and keep you updated until the matter has been fully resolved and your order reaches a satisfactory conclusion.
Thank you for your patience and for working with us while we resolve this.
— Garrafeira da Ilha Team
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