There was a delivery delay of over one week and no communication about it. Apparently the business was expanding / moving premises, and things were a bit upside down. All sorted now and Costomer Suppo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mean I would order again but the customer service team is very slow to respond. However it is still a great option for ordering wine. Great variety and price if it wasn't for the customer service is... See more
Company replied
Delivery took longer than initially expected but it did arrive about a week later and the wine so far has been excellent. Overall great product and great service. No additional fees charged on import... See more
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Decent quality wines at a great price, delivered on time safely. Not all selections the same standard- some at 89 others at 90-91. None below 88.
Company replied
Company details
Written by the company
Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
Contact info
Rua Soares dos Reis 1324 A0, 4430-240, Vila Nova de Gaia, Portugal
- 918374086
- geral@garrafeiradailha.com
- garrafeiradailha.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good wine but tax to have delivered in…
Good wine but tax to have delivered in UK was more than the cost of the order. Was not expecting that!
July 27, 2026
Reply from Garrafeira da Ilha
Hi Martin,
Thank you for your feedback, and we're pleased to hear that you enjoyed the wine.
We completely understand your surprise regarding the additional charges associated with receiving alcohol in the United Kingdom.
Following Brexit, shipments from Portugal to the UK may be subject to VAT, Excise Duty, import-related charges and customs clearance fees. These charges are determined by the relevant UK authorities and collected independently of Garrafeira da Ilha. We do not receive or retain any part of these payments.
We appreciate that these additional costs can significantly affect the overall value of an order and understand why this came as an unwelcome surprise.
Thank you for taking the time to share your experience.
— Garrafeira da Ilha Team
Everything was great but beware when lifting the Valflor 5L box
Everything was great and we will continue to order from you. However with the last 2 orders, the 5L box packaging of the Valflor red wine was substandard. In both the past two orders, when we lifted the box of wine up by the handle, the bottom opened up and the bladder of wine fell out. This happened with more then one box andin both deliveries.
June 19, 2026
Reply from Garrafeira da Ilha
Hi Vincent,
Thank you very much for your detailed feedback and, especially, for your continued trust in us.
We're delighted to hear that you intend to continue ordering from us. However, your comments regarding the Valflor 5L packaging are important, particularly as the same issue occurred with more than one box and across two separate deliveries.
We will report this directly to the producer so that the packaging can be reviewed, as the bottom of the box should certainly not open when it is being carried by the handle as intended.
Thank you for bringing this to our attention. Feedback like yours helps us identify issues that might otherwise go unnoticed.
We truly appreciate your continued support.
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Rosemary,
Thank you so much for your fantastic review.
We're delighted that you enjoyed our wines, selection and customer service. Your continued support is greatly appreciated.
We look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Noel,
Thank you very much for your fantastic feedback.
We're delighted that you found the ordering process straightforward, appreciated the regular updates and received your wines promptly.
Making the entire experience as simple as possible is exactly what we aim for.
Thank you for choosing us 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Lakshman,
Thank you so much for your wonderful review.
We're delighted to hear that you enjoyed both our service and the excellent value offered by our wines.
Even better to hear that you're planning another order! We look forward to welcoming you back very soon 🍷
— Garrafeira da Ilha Team
Excellent company I will use it over…
Excellent company I will use it over and over again.
July 27, 2026
Reply from Garrafeira da Ilha
Hi Kim,
Thank you so much for your kind words.
Knowing that you intend to continue choosing us is one of the greatest compliments we could receive.
We truly appreciate your trust and look forward to serving you again and again 🍷
— Garrafeira da Ilha Team
It was a pleasure dealing with…
It was a pleasure dealing with Garrafeira da Ilha. The service was excellent, one of the wines I was looking for wasn't in stock but they sent everything else and when the magnums came back into stock they were shipped separetely. Many thanks
August 7, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi Mrs Hunt,
Thank you so much for your wonderful feedback.
We're delighted that you were happy with the way we handled your order. When an item is temporarily unavailable, we always try to find the solution that causes the least inconvenience to our customers.
It was a pleasure assisting you, and we're very pleased that everything was ultimately delivered successfully.
Thank you for your patience and continued trust 🍷
— Garrafeira da Ilha Team
Don't use this company for the UK
I love Portugese red wines.
I live in the UK and ordered 24 bottles of wine for £124 plus £26 shipping costs. What I was not made aware of at any time was the the shipment was liable for import duty. I have now had to pay £160 before UPS make delivery.
I contacted Garrafeira da Ilha asking for help but they basically told me it was tough and would not guarantee that if I didn't pay the import duty that it would be returned to them for a refund.
So if you live in the UK dont touch this company with a barge pole!!!!
August 14, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi,
Thank you for your feedback.
We completely understand your frustration regarding the additional cost of receiving your order in the United Kingdom.
Following Brexit, alcohol shipped from Portugal to the UK may be subject to VAT, Excise Duty, customs clearance and other import-related charges. These amounts are determined by the relevant UK authorities and collected independently of Garrafeira da Ilha. We do not receive or retain any part of these payments.
Information regarding potential duties and taxes is included in our terms, although we appreciate your feedback that this information should be made as clear and visible as possible for UK customers before ordering.
We are sorry that these additional costs significantly changed the overall value of your purchase and that the experience did not meet your expectations.
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Michael,
Thank you very much for your review.
We're delighted that everything was straightforward and hassle-free. That's exactly the kind of shopping experience we want to provide.
Thank you for your support, and we hope to serve you again soon 🍷
— Garrafeira da Ilha Team
Great prices
Great prices, fantastic wine & good communication. Shipping seems expensive but it's transparent and as long as you order enough bottles the cost per bottle (wine cost plus delivery) is very good value. Highly recommend.
August 14, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi,
Thank you very much for such a thoughtful review.
We're delighted that you enjoyed our wines, prices and communication. We also really appreciate your comments regarding shipping costs and your recognition of the overall value when ordering multiple bottles.
Transparency is extremely important to us, so your feedback means a great deal.
Thank you for your recommendation 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Lubica,
Thank you so much for another wonderful review!
We're delighted that everything went smoothly once again, from placing your order to the quick delivery — and, of course, that you enjoyed the wine.
Thank you for continuing to choose us 🍷
— Garrafeira da Ilha Team
Excellent service
Excellent service, great wines, great value and delivered on time and no breakages or damage. Will use again
July 24, 2026
Reply from Garrafeira da Ilha
Hi,
Thank you so much for your excellent review.
We're delighted that you enjoyed our wines, service and value, and particularly pleased that everything arrived on time and in perfect condition.
It's wonderful to hear that you'll be ordering from us again. We look forward to your next order 🍷
— Garrafeira da Ilha Team
I liked the selection
I liked the selection, I liked the prices and like how easy it is to choose and to order. I didn't like how long it took to be notified that they had got my selection in stock but were replacing it with like for like. I also didn't like that when I asked if the cava would be the right bottle I ordered they said yes but instead of 6 bottles I only received 2 of them. They were for a birthday present so I couldn't present them. Very embarrassing for me. I will use again but I will hope for a better experience
July 23, 2026
Reply from Garrafeira da Ilha
Hi Eamonn,
Thank you for your honest and detailed feedback.
We're pleased to hear that you enjoyed our selection, prices and ordering experience, but we sincerely apologise for the issues that affected this particular order.
You are absolutely right that you should have been informed much sooner when one of your selected products became unavailable. We also understand your disappointment regarding the Cava, particularly as the bottles were intended as a birthday present and the quantity received was not what you expected.
Regardless of the circumstances, the communication and final outcome should have been clearer.
Thank you for giving us your feedback and for saying that you would consider ordering from us again. We genuinely appreciate the opportunity to provide you with a much better experience next time.
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Mr Kavanagh,
Thank you very much for your continued trust and another fantastic review.
We're delighted to know that we continue to meet your expectations. Your ongoing support is genuinely appreciated.
We look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
Reliable delivery of a very good wine
Again a quick and reliable delivery! Thank you!
I love this rosè wine very much, because it is fresh, fruity and yet dry. And all this for a very good price.
August 13, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi Dorothee,
Thank you so much for another wonderful review.
We're delighted that your order arrived quickly and reliably once again. It's also lovely to hear how much you're enjoying the rosé — fresh, fruity and dry sounds like the perfect combination!
Thank you for your continued trust, and we look forward to your next order 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Patrick,
Thank you very much for your fantastic feedback.
We're delighted that you were happy with both our service and the products you received.
Thank you for choosing Garrafeira da Ilha, and we hope to welcome you back again soon 🍷
— Garrafeira da Ilha Team
Great service and price
Have used on multiple occasion for family events. Great selection and cost effective
July 23, 2026
Reply from Garrafeira da Ilha
Hi,
Thank you so much for your continued trust.
We're especially pleased to know that you've chosen us on multiple occasions for your family events. Being part of those special occasions means a great deal to us.
Thank you for your kind words about our selection and value. We look forward to helping with many more celebrations in the future 🍷
— Garrafeira da Ilha Team
Very good service
Very good service, wine arrived as promised. Good pricing too, including transport.
July 22, 2026
Reply from Garrafeira da Ilha
Hi Mark,
Thank you very much for your excellent review.
We’re delighted to hear that your wine arrived as promised and that you were happy with both the service and the overall value, including delivery.
Thank you for your trust, and we look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
The wine is very nice the order took…
The wine is very nice the order took quite some time to be delivered. Through the fault if the courier, the case had been damaged and loosely removed with one bottle out of the 12 missing and you could smell the red wine in the box and red stain where a bottle had been broken
July 22, 2026
Reply from Garrafeira da Ilha
Hi Angus,
Thank you for your feedback.
We’re pleased to hear that you enjoyed the wine, but we’re very sorry about the delivery issue and the damage caused during transit.
We completely understand how disappointing it must have been to receive a damaged case with one bottle missing. This is not the experience we want for our customers.
Please contact us directly so we can review the damaged shipment and make sure the missing bottle is properly resolved.
Thank you for bringing this to our attention.
— Garrafeira da Ilha Team
Definitely recommend
Delivery took longer than initially expected but it did arrive about a week later and the wine so far has been excellent. Overall great product and great service. No additional fees charged on import to Ireland.
August 11, 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi,
Thank you very much for your wonderful review and recommendation.
We're delighted to hear that you enjoyed the wines and the overall service. We also appreciate your patience regarding the delivery delay and are pleased that your order arrived safely in the end.
It's also great to know that your order reached Ireland without any additional import charges, allowing you to enjoy excellent Portuguese wines at great value.
Thank you again for your support, and we look forward to serving you again very soon 🍷
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