Rough start. Bought on Amazon and was referred to Garvee for Warranty info, and a flyer from Garvee for an extended Warranty was included in the paper work with my purchased AC. The rough part was con... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a carport off of TikTok shop. One package half the roofing sheet metal was damaged beyond use. TikTok offers a complete return and the buyer pays the shipping. Fiona at garvee was great t... See more
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The product is sturdy and exactly as pictured. Customer service is quick, polite and advocates well. I had to reach out to customer service because one of the two raised beds had scratches through th... See more
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The fork attachment arrived in just a couple days which was impressive, although the box seemed to have been through a grinder(should have taken a picture)but everything was there and so easy to attac... See more
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Company details
- #18 of 23 best companies in Tool Store
- #13 of 14 best companies in Auto Accessories Wholesaler
- #7 of 8 best companies in Tire Shop
- #25 of 26 best companies in Toy Store
- #4 of 4 best companies in Wholesaler Household Appliances
Written by the company
Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain in China and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
Contact info
4215 E Airport Dr, Ontario, CA 91761, USA, 91761, Ontario, United States
- +1 888 891 2855
- support@garvee.com
- garvee.com
3.6
Average
689 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product Damaged but Excellent Holiday Customer Service!
I ordered a "power wheel" tractor for my son as a Christmas gift. First, I mistakenly entered the wrong shipping address and realized it after the tractor shipped. Customer service was very quick in responding back to me and doing all they could to fix the shipping address. It arrived safe and sound!
Unfortunately, upon assembly, I noticed the back of the tractor wheel cover had a huge crack and some missing plastic pieces. It's still operable, but unsafe. I contacted Support the day after Christmas and received an immediate reply from "Olivia".
Olivia was great!!! The supplier was hard to get in touch with because the holidays, but she sent me a friendly update every other day... even if just to give me assurance that she was staying on top of it. She assured me a replace or refund would be given and no need to ship the tractor back.
Unfortunately, in the end, the tractor was sold out and the supplier was unable to ship a new one. However, as promised, Olivia immediately issued a refund... no questions asked.
Great service!
December 23, 2025
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your experience with us and for highlighting the care and dedication of our team, especially Olivia. We’re absolutely thrilled to hear we could help turn a stressful situation into a positive one, even during the busy holiday season.
We know how important it is to get Christmas gifts just right for your little one, so we’re grateful our team acted quickly to fix the shipping address mix-up and ensure the tractor arrived safely. And we’re equally proud of Olivia for going above and beyond—staying in touch with you regularly, advocating for a solution with the supplier, and making sure you received a seamless refund when a replacement wasn’t available. Providing transparent, consistent updates and removing the hassle of returning the product is exactly the kind of service we strive to deliver, and it’s wonderful to know her efforts didn’t go unnoticed.
We’re sorry the tractor had a cracked wheel cover and missing pieces—product defects are never what we want for our customers, and we’re grateful you gave us the chance to make it right. Your patience through the process means more than we can say.
Thank you for choosing Garvee for your son’s Christmas gift, and for trusting us to resolve the issues with care. We hope your little one still gets to enjoy plenty of fun adventures, and we can’t wait to have the opportunity to serve your family again in the future.
If you ever need assistance with anything down the line, whether it’s a new purchase, product questions, or support—please don’t hesitate to reach out to us at support@garvee.com or +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
Best regards,
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The customer service was outstanding
The customer service was outstanding! I dealt with Nadia who was efficient and very professional.
December 21, 2025
Unprompted review
Reply from Garvee
Hi,
Thank you so much for taking the time to share your kind words about our customer service. We’re absolutely thrilled to hear about your positive experience working with Nadia.
Nadia takes great pride in being efficient, professional, and attentive to our customers’ needs, so your recognition means the world to her and our entire team. We strive to deliver exceptional support with every interaction, and it’s incredibly rewarding to know we succeeded for you.
Should you have any questions, need assistance with your product, or require support in the future, please don’t hesitate to reach out. We’re here for you anytime. You can contact us via email at support@garvee.com or by phone at +1 888 891 2855 (Monday to Friday, 9:00 am to 5:00 PM, Pacific Standard Time).
Thank you again for choosing Garvee and for your generous feedback. We look forward to the opportunity to serve you again soon.
Best regards,
ZERO customer service
I ordered something on sale and never received a confirmation email. When I reached out about it, I received no response; therefore, I contacted my bank and cancelled the order. I emailed, called, and filled out their customer service form online - NOTHING. Then after cancelling the charge to my bank, they respond saying they sent me the info (didn't) and that it is in the mail.
January 2, 2026
Unprompted review
Reply from Garvee
Hello,
Thank you for taking the time to share your experience. We are truly sorry for the frustration, lack of communication, and hassle you endured with your order.
Our team did attempt to send two follow-up emails and reached out to FedEx to prioritize your shipment. However, it’s clear these messages never reached you. This is likely due to a system glitch or email filtering issue, but that is no excuse. We should have followed up via multiple channels when we didn’t hear back, and we failed to do so.
We are relieved the package was ultimately delivered, but we deeply regret the stress caused by the missing confirmation, unresponsive support, and misalignment with your order cancellation.
To ensure this never happens again, we are:
Enhancing our email delivery verification system to flag undelivered messages promptly.
Revising our customer service protocols to require proactive follow-ups for unresolved inquiries.
Conducting additional training for our team to prioritize timely, clear communication.
If you have any further concerns, whether about the product, your order, or our service—please don’t hesitate to contact our senior support team directly at support@garvee.com or +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST). We are committed to making this right for you.
Thank you for holding us accountable. Your feedback is critical to helping us improve, and we hope to have the opportunity to regain your trust in the future.
Best regards,
I ordered some artificial turf
I ordered some artificial turf. Designed a playground around the advertised sizes, leaving some room for error. To my surprise, the length of the rolls of turf less than advertised. Some of the turf was damaged further reducing the usable product.
Garvee customers services apparently does not see this as a serious problem. We are very disappointed in the product and service. We feel deceived and will never purchase from a company that will not stand behind their products.
Lesson learned. We also had used our residential address by mistake for shipping. Many calls and emails attempting to change the address went nowhere. It seems they do not have the will nor the desire to assist with shipping.
Beware. If you purchase anything here, you are stuck with the product and there is no honor or support from the company. They offered us a small inconsequential amount to accept the defective merchandise. While the gesture is appreciated , we will spend far more making our project right.
January 4, 2026
Unprompted review
Reply from Garvee
Hello,
Thank you for taking the time to share your experience with us and we want to start with a heartfelt apology. We are truly sorry for the frustration, disappointment, and sense of being deceived you’ve endured. Your experience with the artificial turf—from the incorrect length and damaged product to the unresponsive support when trying to update your shipping address—falls drastically short of the standards we hold ourselves to, and we take full responsibility for these failures.
We deeply understand how devastating it is to design a playground around advertised product dimensions, only to receive turf that is shorter than promised and further compromised by damage. This not only wastes your time and resources but also undermines the trust you placed in our brand and for that, we are truly remorseful. We also acknowledge that your repeated attempts to change the shipping address went unaddressed, which is unacceptable; our team should have prioritized resolving this logistical issue to ease your stress, not leave you feeling unheard.
Rest assured, we are actively investigating every aspect of your case:
The discrepancy between the advertised and actual length of the turf rolls
The product damage and its impact on usability
The breakdown in communication when you requested a shipping address change
The inadequate compensation offer that failed to reflect the cost of fixing your project
We have assigned a dedicated senior customer service specialist to handle your case personally. This specialist will reach out to you directly within 24 hours to gather any additional details you’d like to share, discuss a fair and meaningful resolution, and ensure your concerns are addressed with the urgency they deserve.
If you’d prefer to connect with us sooner, please feel free to contact our dedicated support line at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST) or email us at support@garvee.com. We are committed to making this right.
Your feedback is a critical wake-up call for us to improve our product quality control, shipping flexibility, and customer service responsiveness. We never want another customer to feel “stuck” with a faulty product or unsupported, and we are taking immediate steps to address these gaps.
Please know we are listening, and we will not rest until your issue is resolved to your satisfaction.
Best regards,
Stay away from this company
Stay away from this company. They do not stand behind their products. After many emails and no action other than be patient, I’ve decided to write a review so others won’t fall into this trap. Support and company are in China I believe.
November 10, 2025
Unprompted review
Reply from Garvee
Hello,
We sincerely apologize for the frustration and disappointment you’ve experienced. This is absolutely not the level of service or support we stand for, and we take your feedback very seriously.
We want to assure you that a dedicated customer service specialist has been assigned to your case to resolve your concerns promptly. You will receive a direct email from our team shortly with detailed next steps to address the issues with your product.
Please kindly check your inbox and spam/junk folder, just in case for this follow-up. We’re committed to listening, taking action, and making this right for you.
Thank you for giving us the opportunity to correct this, and for your patience as we work to resolve your issue.
Best regards,
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I ordered a garvee forklift safety cage…
I ordered a garvee forklift safety cage incorrectly and realized it immediately. I immediately called garvee customer service to cancel and was told that I would recieve confirmation within 24 hours. Five days later, I recieve an email that the order had already shipped and that they would attempt to intersect it for a return. That did not happen and now I have 2, one of which I don't need. Thinking that garvee would cancel the order, I reordered. Both showed up on the same day. Since then, the garvee customer service has contacted me and offered me a full refund. My confidence in garvee has been restored.
January 1, 2026
Unprompted review
Reply from Garvee
Hello,
We sincerely apologize for the frustration and inconvenience caused by the mix-up with your forklift safety cage order. This is a failure on our part to follow through on your cancellation request promptly, and we’re truly sorry you’ve ended up with two units when you only need one.
Please know that a dedicated customer service specialist has been assigned to your case, and you will receive a direct email from our team shortly with clear next steps to resolve this, including return arrangements for the unneeded unit and any necessary adjustments to your order.
We ask that you kindly check your inbox and spam/junk folder, just in case for this personalized follow-up. We’re committed to making this right efficiently, with no extra hassle for you.
Thank you for your patience as we correct this error, and again, we offer our deepest apologies for the miscommunication and disruption to your plans.
Best regards,
DO NOT ORDER!
DO NOT ORDER!! I WENT THRU WALMART FOR THIS COMPANY. ORDERED ON DECEMBER 15, 2025. TODAY JANUARY 2, 2026. IT HAS NOT BUDGED FROM TEXAS. NO ACTION, NO COMMUNICATION, NO SUPPORT. THEY ARE ALL OVER FACEBOOK LIKE A REAL COMPANY. NOT!!! I'M IN NY GETTING HAMMERED WITH SNOW, THESE GUYS SHAFTED US!!
January 2, 2026
Unprompted review
Reply from Garvee
Hello,
We are truly devastated to hear about the frustration and disappointment caused by your delayed shipment. This is absolutely not the reliable service we promise, and we sincerely apologize for leaving you hanging during such challenging winter weather in NY.
To resolve this immediately, we’re assigning a dedicated customer service specialist to your case. Could you please reply to our backend with the information to help us locate your order quickly?
Once we have these details, our specialist will trace your shipment, escalate it with the logistics team, and provide you with a clear resolution.
We understand you’re in urgent need, and we’re committed to acting fast to make this right.
Thank you for your patience and for giving us the chance to correct this. We’ll be standing by for your response to get started immediately.
Again, our deepest apologies for the stress and disruption this has caused.
Best regards,
Absolutely HORRIBLE product (Yellow…
Absolutely horrible product (Yellow dump truck) and customer service.
Within the first 30 minutes of use, the front right axel separated from the car.
Upon closer inspection, the metal that acts as a support on the underside of where the parts join, broke off.
The steering wheel comes out despite it clicking in making it impossible to steer.
The product is unusable.
I first sent an email on Dec 21. On Dec 22 I received a reply someone would get back to me. I waited 9 days and called them. They said they couldn’t help me over the phone and someone would email me.
Since then, it’s been a back and forth with no real resolution other than sending me a video on how to put the truck together (I already put it together) or wait 2-4 weeks for a metal part that is not part of the installation process itself (um no).
I want a refund. I will package the truck up and send it back immediately.
December 20, 2025
Unprompted review
Reply from Garvee
Hello,
We are truly filled with guilt and remorse upon reading your feedback. The yellow dump truck you purchased malfunctioned within less than 30 minutes of use, and despite your multiple follow-ups with our after-sales team afterwards, you did not receive a satisfactory solution. Such unacceptable product quality and service efficiency have caused you great trouble, and we hereby offer you our deepest and sincerest apologies!
We fully understand your demands and attach great importance to the product quality control and after-sales response issues exposed by this incident. For your specific situation, we have immediately activated an exclusive service channel for you and arranged a dedicated staff member to contact you, who will resolve the issue in accordance with your requirements.
In response to the inefficiency and evasion during the previous after-sales communication, we have urgently launched internal rectification, optimized the after-sales response mechanism, and will prevent similar incidents from happening again.
We thank you for your candid feedback, as it will serve as an important driving force to push us to upgrade our product quality and service standards.
If you have any needs, please feel free to contact us through our customer service system.
- Support Email: support@garvee.com
- Support Phone: (888) 891-2855
We apologize again for the terrible experience we have caused you!
Best regards,
Spent $500 on a powerwheel I never received
This is my final notice regarding this order.You have had $500 of my money for over a week, and I have nothing to show for it. Your company made an error, admitted the shipment was sent incorrectly, and has still failed to fix it. Despite what you told me, I personally contacted FedEx multiple times and was clearly informed that the package is being returned to you and that I will NOT receive it.At this point, there is absolutely no excuse for the continued delay. This should have been corrected days ago. Instead, my family especially my daughter has been forced to deal with unnecessary stress and disappointment because your company refuses to take immediate action. Let me be very clear I am demanding that a replacement power wheel be shipped TODAY via overnight delivery. Anything less is unacceptable. If my do not receive written confirmation and tracking information TODAY, I will immediately:
• File a formal dispute with my bank for the full amount
• File complaints with the Better Business Bureau and the Attorney General
• Publicly document this experience as consumer fraud
You processed my payment instantly, yet over a week later you have failed to deliver the product I paid for. That is unacceptable and will not be ignored.This matter will be resolved today either by overnight shipment of my replacement or through formal escalation.I expect your immediate response.
UPDATE:: After 16 days of back-and-forth communication, misleading statements, and false assurances, we finally received my daughter’s Christmas present four days after New Year’s.
While the product was eventually delivered, this does not change the facts of this complaint. The item was purchased on December 19 with a promised delivery window of December 22–24 for Christmas. Instead, the company provided inaccurate information, repeatedly stated the shipment was “on the way” when it was not, and failed to take timely corrective action.
The excessive delay, lack of transparency, and failure to resolve the issue promptly caused unnecessary stress and disappointment for my family—particularly my daughter—during what should have been a joyful holiday experience.
My original concerns still stand. Receiving the item weeks late does not excuse the misleading communication or the lack of accountability shown throughout this process. I am submitting this update so there is an accurate public record of how this matter was handled.
I would not recommend this company to other consumers based on this experience.
December 18, 2025
Unprompted review
Reply from Garvee
Hello,
We offer our deepest and most sincere apologies for the immense stress, disappointment, and inconvenience you and your family, especially your daughter—endured due to the issues with your Power Wheel order.
We are writing to confirm that our senior customer service specialist has fully resolved your case: the replacement Power Wheel has been successfully shipped and delivered to you. We hope this brings some joy to your daughter and makes up for the unnecessary stress we caused.
Again, we are truly sorry for the ordeal you went through. If you have any further questions or need additional assistance, please do not hesitate to contact our support team or your dedicated specialist directly.
Best regards,
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Price hard to pass up!
A year end sales discount motivated me to purchase now, rather than delaying a few months.
December 31, 2025
Reply from Garvee
Hello,
Thank you so much for taking the time to share your purchase experience and for grabbing our year-end sale deal. We’re absolutely delighted that our discount motivated you to bring your new item home sooner rather than later.
Offering great value to our customers is something we take pride in, so knowing the price was hard to pass up means the world to us. We hope your new purchase exceeds your expectations and brings you all the joy you’re looking for.
Whether you’re shopping for yourself or gifting, we’re grateful you chose Garvee during this special time of year. Keep an eye out for future offers, and don’t hesitate to reach out if you need anything at all. We’re here to help.
Best regards,
I have collected 5 of these planters so…
I have collected 5 of these planters so far. Sevral I have had a number of years. They have withstood extreme summer heat, several hurricanes, and general all around usage. I love the reservoir. Very handy in times of drought and watering restrictions. I add liquid fertilizer to the reservoir to help the plants.
October 10, 2025
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your wonderful experience with our planters and for being such a loyal supporter, collecting 5 of them over the years.
We’re absolutely thrilled to hear our planters have stood the test of time and extreme weather—from scorching summer heat to hurricanes, and all the daily use in between. That durability is something we pride ourselves on, and it means everything to know they’ve held up so well for you.
We love that the reservoir feature has been a game-changer, whether it’s helping your plants thrive during droughts, navigating watering restrictions, or making it easy to add liquid fertilizer. Designing practical, long-lasting products that simplify plant care is exactly what we strive for, so your feedback confirms we’re on the right track.
Your trust in our brand, year after year, is the highest compliment we could ask for. We can’t wait to see what plants you grow in your next Garvee planter. Thank you again for choosing us and for sharing your story to help other gardeners.
Best regards,
Order Issues
I initial ordered a Dual Zone mini split off of Garvee on Black Friday (Nov 29) they had the best price for a dual zone unit. I waited until December 15th and my order still had not shipped, so I reached out to Garvee and was informed they missed my order and would expedite it. I received the order the next week. Upon inspection of my Mini Split kit I realized they did not send me the copper line set that was supposed to come with it. So I reached back out to customer support. They informed me my unit did not come with copper lines. I had to screenshot 3 different locations of the description of my order where it said it did come with the lineset before they agreed and finally sent me all of the parts needed.
Update, after my review Garvee had a senior representative reach out to me. They offered me a 10% refund for the experience that I had, and on top of that I have received my line set. They also informed me they updated the item listing so the issues I had with the mini split will not happen to the next person.
All in all they did their best to make everything they did correct. And their customer service representatives were very quick to respond.
December 30, 2025
Unprompted review
Reply from Garvee
Hello,
We are truly sorry for the frustrating experience you’ve endured with your Dual Zone mini split order. From the delayed shipment that required follow-up to the missing copper line set and the extra steps you had to take to prove it should be included. This is not the seamless service we promise, and we take full responsibility for the inconvenience, confusion, and time you’ve wasted.
To make this right and address any remaining concerns, we have immediately assigned a senior customer service specialist to your case. They will reach out to you directly via email within the next 24 hours to personally apologize, confirm the delivery of your replacement copper line set, and ensure you have everything needed for a smooth installation.
Please kindly check your inbox for this personalized follow-up. Our specialist is dedicated to resolving any lingering issues and ensuring you’re satisfied with the final outcome.
Again, we offer our deepest apologies for the breakdown in communication and fulfillment. We value your trust in choosing Garvee, especially during the busy Black Friday period, and we’re committed to making amends for the missteps you encountered.
Best regards,
A+ customer support!…
I purchased one of their products through Amazon. When I received the item the box containing the necessary accessories was missing. I reached out to the Garvee support team to inform them via email. I received an immediate response and Nadia did everything possible to rectify the situation. She kept me informed every step of the way to help me resolve the issue. I truly appreciate being treated like I really matter! The company and their customer service team is A 1.
December 22, 2025
Unprompted review
Reply from Garvee
Hello,
Thank you from the bottom of our hearts for taking the time to share your wonderful feedback and for giving Garvee the chance to support you.
We’re absolutely delighted to hear that Nadia was able to resolve the missing accessories issue promptly and keep you informed every step of the way. At Garvee, treating our customers with care, transparency, and respect is at the core of everything we do—so knowing you felt seen and valued means the world to our entire team.
Your trust in us means more than we can say. We’re grateful for your patience and understanding, and we’re thrilled we could make it right for you.
Whether you’re shopping with us via Amazon or our official site, please know we’re always here to ensure your experience is smooth, supportive, and stress-free. We can’t wait to serve you again in the future.
Warm regards,
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Can't get anyone to assist or respond to phone calls or email requests!
I ordered an item that was delivered days later than it was scheduled. Once I finally received it, the item was nothing like the picture on the website, very small in size. For almost a week now I have been calling and sending emails requesting return label and instructions to return the item. I have talked to customer service three times and dispite not being able to understand what they are saying, I haven't gotten a single person that can take care of my issue, one even told me that it was "support departments" issue and not theirs. I was told by the first person that I would get a response from my email request 24-48 hours and it has now been four business days and I've heard nothing, but I receive numerous sales emails from them daily. I purchase a lot of items from websites but have NEVER had this problem before. I spent $112 on an item that apparently I can't return. I can't even get assistance with a refund/return. But yet in their return policy it clearly states that they want you to be "content" with your purchase. I guess this is the only way to get any response! I'd give less than 1 star if it was possible... ***01/02/2026: after putting this complaint on TRUST PILOT, I was contacted by a representative from Garvee. The complaint was settled and my money was refunded for the purchase.
December 25, 2025
Unprompted review
Reply from Garvee
Hello,
We are truly devastated to read about the unacceptable frustration and neglect you’ve endured while seeking a return and refund for your stainless steel utility sink. The repeated lack of response to your calls and emails, especially during the holiday season—is a complete failure of our service standards, and we offer you our deepest, most sincere apologies.
We want to assure you that your case has been immediately escalated to a Senior Customer Service Specialist who is personally overseeing your return and refund process. They have already reached out to you via email to address your concerns, including the shipping delay, size discrepancy, and return label options.
Please keep an eye on your inbox for their message. They are committed to resolving this for you quickly and without any further hassle.
Thank you for bringing this to our attention. Your feedback is critical in helping us fix the system and communication failures that led to this experience, and we are taking urgent steps to ensure no other customer faces this issue.
Warm regards,
Very good customer service
Very good customer service. If you have any issue they are very helpful! Would definitely recommend their products!
December 27, 2025
Unprompted review
Reply from Garvee
Hello,
We were so happy to read your wonderful feedback about our customer service team. It means the world to us to know that we were able to assist you effectively whenever you had an issue and that you’d recommend our products to others as a result.
Our team works hard every day to make sure every Garvee customer feels supported and valued, and your kind words are the best reward we could ask for.
Should you ever need help with your purchase, have questions about our products, or just want to share your experience with us again, please don’t hesitate to reach out. We’re always here for you.
Thank you for choosing Garvee and for taking the time to leave this uplifting review. We look forward to serving you again soon.
Best regards,
Missing parts but resolved
Updating my review:
After leaving a review stating my concerns, Nadia helped me out and was able to get the car to us before my daughter’s birthday since the parts in the original were missing. The product works great and the customer service is amazing!!
December 24, 2025
Unprompted review
Reply from Garvee
Hello,
We are truly sorry for the disappointment and heartache caused by the missing rear axle on your daughter’s ride-on car, especially during the holiday and birthday season. This is not the experience we want any of our customers to have.
Your feedback is deeply valued, and we have assigned a Senior Customer Service Specialist to handle your case personally. This specialist will work to resolve your issue promptly and ensure you receive a satisfactory solution without further delays. Please take a moment to check your inbox (and spam folder, just in case) for this message.
We are committed to making this right for you and your family, and we appreciate your patience as we work to resolve this matter fully.
We humbly ask for your forgiveness and the opportunity to make this right for your daughter. Thank you for bringing this to our attention. It will help us improve our quality control and customer service processes for future orders.
Best regards,
Lily was my contact person
Lily was my contact person, she was great, listened to issues I had with the order I received. And founded the answer to all my questions and the solution to the problem. Thanks again Lily for your help and will continue to do business with Garvee in future.
Thanks
December 18, 2025
Unprompted review
Reply from Garvee
Hello,
We were absolutely delighted to read your wonderful review and to hear that Lily provided you with such thoughtful, effective support for your order issues.
Going above and beyond to listen to customers, answer every question, and deliver solutions is exactly what we strive for, and it makes us so proud to know Lily lived up to that standard for you. We’ll be sure to share your kind words with her directly. This feedback will mean the world to her.
Thank you for your trust and for choosing to continue doing business with Garvee. Should you ever need assistance again in the future—whether it’s with a new order or a follow-up question—our team is always here to help.
We look forward to serving you again soon.
Best regards,
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Broken seat on delivery fixed quick
I was working with Hannah in customer service. After showing her the pictured of the damage she communicated along the way and followed through to the end. I am completely satisfied and look forward to buying from them again. My granddaughter lover her new scooter.
December 26, 2025
Unprompted review
Reply from Garvee
Hello,
We were thrilled to read your fantastic feedback and to hear that your granddaughter loves her new scooter. It means the world to us that we could turn your disappointing experience with a broken seat into a positive one, and we’re so grateful for your patience along the way.
A huge thank you for recognizing Hannah’s outstanding work—her dedication to communicating with you every step of the way and seeing your issue through to a full resolution is exactly what our team strives for every day. We’ll be sure to share your kind words with her directly; this feedback will make her day!
We’re absolutely delighted that you’re completely satisfied and look forward to welcoming you back for future purchases. Should you ever need assistance with anything—big or small—our customer service team is always here to help.
Thank you for choosing Garvee, and here’s to many more happy moments with our products.
Best regards,
Quick response to my exchange
I made a purchase in error as the size of the machine was the incorrect size. I received a quick response and reordered the correct one within 24 hours. Thank you
December 25, 2025
Unprompted review
Reply from Garvee
Hello,
We were so glad to read that we could assist you quickly with your size exchange request. It means a lot to us that we were able to resolve your purchase error and help you reorder the correct machine within 24 hours.
Our team works hard to ensure smooth, hassle-free solutions for our customers, and it makes us happy to know this experience met your expectations. We’re grateful you chose to give us the chance to make things right, and we hope your new machine works perfectly for you.
Should you ever have questions, need assistance with future orders, or have feedback to share, our customer service team is always here to help.
Thank you for choosing Garvee. We look forward to serving you again soon.
Best regards,
Christmas gift.
My 6 year old is having the time of his life with his 24v kcar.
December 25, 2025
Unprompted review
Reply from Garvee
Hello,
We were over the moon to read that your 6-year-old is having the time of his life with the 24V K-car. There’s nothing better than hearing our products bring so much joy to little ones, and we’re absolutely delighted this Christmas gift was such a hit.
Thank you for choosing Garvee for your family’s gift—trusting us to deliver fun and quality means the world to our team. We hope your child enjoys countless happy adventures with their new ride.
Should you ever need any tips, maintenance advice, or assistance with future purchases, our customer service team is always here to help.
Thank you again for sharing this wonderful update with us.
Best regards,
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