gas-elec Group Reviews 

1 star – Appalling service and poor client care

I paid for a gas safety certificate through a company that uses subcontractors, and the service I received has been completely unacceptable.

It took nearly two weeks for the gas contractor to contact me after payment. When they eventually did, I booked an appointment and took half a day off work, as I have no one else who can access my property.

On the day of the appointment, I waited over three hours with no communication whatsoever — no text, no time window, no update from the engineer. I only received an automated confirmation message.

At around 4:00 pm, after waiting all afternoon, I had to chase the company myself to find out whether the engineer was even attending. Shortly after, I received a text message saying my appointment had been cancelled and needed to be rebooked.

The main issue is that once work is passed to subcontractors, clients are clearly not looked after as if they were direct clients. There is no ownership, no accountability, and no basic customer care.

This is especially unacceptable because I had already paid and urgently needed the certificate for legal purposes. Taking time off work only to have an appointment cancelled without notice is not reasonable.

This experience caused unnecessary stress, wasted time, and disruption. I would strongly advise others not to use this service.

Used this company a few times on various properties and our own home. Recently they were booked for gas service which was cancelled as engineer went on a last minute holiday! Appointment pushed back 3 weeks. In the meantime the boiler broke down. I rang to see if someone could call as customer is elderly 87, lives alone but told no help, look up trust a trader for someone else. Not friendly on phone. Not good enough, will not use again. We have rental properties which need Epc reports but will never use this mob again.

I've used Gas Elec for many years now for our rental property. When required the service has always been easy to use reliable and trustworthy. Peter has been carrying out our annual gas and electric check since we bought the property. We are very grateful for his time and experience.

Have been without an oven for nearly a month due to this company's incompetence. Contacted the company with my problem, was told unable to help promptly due to staff on holiday.
Booked an appointment for 29 Sept 25.
Then received confirmation of an appointment on the 30 Sept 25. Don't know what happened to the previous appointment.
The electrician was scheduled to arrive between 0900 and 1200.
No sign of electrician at 1130, called company and was told they have no details about this appointment, even though I had an email confirmation from them. They said they would make another appointment for 7 Oct 25.
To put salt on the wound they informed me of a £75 call out charge, even though I paid over a thousand pounds for electrical work in my new home to them, only a few months ago. Not happy.

Engineer Omar Abdi very professional,
Knows his trade well. He found faults missed by previous electricians.
Very polite, rectified all faults and left the property clean.

Arrived when said would and was good and prompt also explained things well good customer service thanks

I made an appointment for Aug, the engineer did not show and did not bother to let me know.
Made a 2nd appointment for Sep and confirmed 2 days before and the engineer did not turn up and did not let me know again.
A 3rd appointment was offered for October!

Despite knowing the urgency due to a deadline, no one in any of the teams made any effort to check that a engineer would arrived as promised or to check in with me.

GasElec are a great team. Alfie is very efficient and always so friendly. Excellent at resolving enquiries, nothing is ever too much trouble. Would highly recommend using GasElec! :)

Shockingly bad.
We were made to use them in 2020
They were appointed through the agency that manages my property. So they fleeced us. Among the many fleecing activities was charging £500 to move an electrical socket.
Do not use them.

Don't turn up for appointments and don't let you know. Terrible customer service as i booked time off work for that as it was the only day they could do. Unacceptable attitude towards customers

From the initial visit to replace the gas boiler to being fitted and fully operational the service has been exemplary and the professionalism of the highest standard. The expertise of the Senior Engineer instilled confidence. No short cuts. No compromise. Much respect shown to the property and all residue waste taken away. I would affirm that this work could not have been done better by anyone. Relationships were open and warm. I look forward to his return to do the annual service!!

A bit of back and forth regarding an EICR attendance, but overall happy with their prompt resolutions. Will happily keep using the service.

Careless and far too keen on squeezing false extra work. Dismissive attitude when queried. Failed to properly identify the type of supply - it has standard domestic supply (off pole in garden which actually have to walk past to get to property - so basic an error that every engineer should notice without even looking) - insisted it was an industrial 3PH supply (impossible). Dangerously failed to identify socket too close to kitchen sink wet zone. Refused to fix a trivial fault ('remedials' they call these) - so instead of 1 min fix whilst on site they insisted on repeat visit @ £180. Stated that system was seriously overloaded with no evidence whatsoever (nearly double of the maximum rating of the main service fuse - impossible). This apparently required £000s of upgrades. Subsequently the electricity supplier and another electrician described this as complete nonsense (using less than 60%).

Gary McGowan came out to service our boiler and complete a Gas Safety certificate. He was incredibly accommodating with our complicated schedule, friendly and helpful! I would thoroughly recommend Gas Elec based on the brilliant service we received from Gary.

Absolutely fab. Boiler dial would not move. Called gas elec. first young lady lovely. Passed me through to engineering who were lovely yet again. Had engineer out within a couple of hours. Took a while to sort but done. Engineer was lovely. Explained what he was doing and why. And calling back to check everything ok in a few days. I cannot fault the company for polite and wonderful service. Thank you very much.

I ordered my EICR certificate test through Makeurmove agency, who then used gas elec company to come run the test for me.
Prior to the visit I was sent a link with an email/telephone number to book the test.

I booked my test on the phone followed by a confirmation text with date and time.
On the day for the visit, the engineer Omar gave me a call to inform me that he was on his way.

Shortly after the call he was on location ready to do his job, he introduce himself with ID shown and explained his purpose of the visit.
After and an hour and half he did all the necessary test then explain the next step to me. Test outcome was satisfied with reports sent to his company who will then send the certificate to Makeurmove.
In summary everything went perfectly as expected. I will definitely work with this company again should the need arise.

Omar Provided a Great service!

He fixed everything, made sure the job was done properly and he even called before arriving.

I would definitely recommend him again!

Many thanks Omar.

From Daanish

The engineer Gary was efficient and polite. Lovely to have as a work person in my home and his care and attention as he installed a new radiator, pump, valve and timer was exemplary. Thank you.

very poor customer service. made booking a safety check a nightmare. inflexible days and time slots. avoid.

I ordered a boiler service through openrent and this company was supposed to carry it out. They did not do it and did not contact me regarding any issues they might have had with this. There was also no suitable response - so I emailed them after 10 days to which they replied that the engineer was unable to carry it out. This left me without a safety certificate/ boiler service for more than a month. Useless customer service. Not worth the money you pay and not reliable. Luckily I got a full refund from openrent.