While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Was 5* in the old days, Sue, Zena, Audrey, Kerry and the rest of the team all knew their stuff but since was bought out and moved to Wolverhampton it's just got worse and worse. Stopped using them no... See more

Rated 1 out of 5 stars

Just phoned this company to ask about the cost of a replacement matrix for my 4 year old Nu-flame Energis hotbox. I was told they don't have one probably because it's now obsolete. Just phoned Nu-fla... See more

Rated 1 out of 5 stars

Very poor customer service. I orded some parts of the internet the internet said they were in stock I've wated 3 weeks for my delivery which never came. I phoned the help line and was told they were... See more

Company replied

Rated 4 out of 5 stars

I've used Gas Spares twice now and they have come up trumps each time with respect to information to ensure correct parts identified. Well packaged (maybe a bit over the top for recent small item ord... See more

Company details

  1. Gas Installation Service
  2. also in
  3. Boiler Supplier
  4. Heating Equipment Supplier

Information provided by various external sources

Gas Appliance Spares is one of the leading spares distributors in the UK, we have been established for over 40 years, and pride ourselves on providing the best service within our sector. We currently hold approximately 10,000 lines in stock, with a further 20,000 on our database, all of our stock items are dispatched for next day delivery across the UK, giving engineers and merchants alike, a more fluid and efficient service to their clients.


Contact info

1.8

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(1,325)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st Class company

I've been using this company for about a year now and every time they have delivered the item when they say they would. Well organised website and many delivery options. Staff are always polite and knowledgeable.

April 1, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service, ordered Saturday morning, arrived Monday morning, all at sensible price, had the item fitted with no problem and working fine.

March 31, 2018
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Replacement coals

The coals bought for my fire were well packaged and arrived in good time as expected. Very pleased and would recommend.

March 22, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

Replacement parts

I was having problems with the gas fire. It went out one day and would not relight. Engineer came and pointed out what may be at fault. New set of ceramic coals ordered, arrived next day and no more problems since. Really happy . Great service and would recommend to anyone.

March 19, 2018
Unprompted review
Rated 5 out of 5 stars

11/10

Ordered and the goods arrived by 10 am the following morning. This is the 3rd time I have used this company I cannot fault them. I wish that other companies were as efficient

March 19, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

I ordered my two gas fire appliances…

I ordered my two gas fire appliances late Thursday afternoon and goods were here before midday Friday the following day with no delivery charge. I must say I thought I ordered the wrong parts the size of the package but when I opened parcel only to see my parts very carefully protected I was very pleased.

March 15, 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look