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Rated 2 out of 5 stars

Was 5* in the old days, Sue, Zena, Audrey, Kerry and the rest of the team all knew their stuff but since was bought out and moved to Wolverhampton it's just got worse and worse. Stopped using them no... See more

Rated 1 out of 5 stars

Just phoned this company to ask about the cost of a replacement matrix for my 4 year old Nu-flame Energis hotbox. I was told they don't have one probably because it's now obsolete. Just phoned Nu-fla... See more

Rated 1 out of 5 stars

Very poor customer service. I orded some parts of the internet the internet said they were in stock I've wated 3 weeks for my delivery which never came. I phoned the help line and was told they were... See more

Company replied

Rated 4 out of 5 stars

I've used Gas Spares twice now and they have come up trumps each time with respect to information to ensure correct parts identified. Well packaged (maybe a bit over the top for recent small item ord... See more

Company details

  1. Gas Installation Service
  2. also in
  3. Boiler Supplier
  4. Heating Equipment Supplier

Information provided by various external sources

Gas Appliance Spares is one of the leading spares distributors in the UK, we have been established for over 40 years, and pride ourselves on providing the best service within our sector. We currently hold approximately 10,000 lines in stock, with a further 20,000 on our database, all of our stock items are dispatched for next day delivery across the UK, giving engineers and merchants alike, a more fluid and efficient service to their clients.


Contact info

1.8

Poor

TrustScore 2 out of 5

1K reviews

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1.8

All reviews

(1,325)

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Rated 5 out of 5 stars

Ceramic Mats for Yeoman Exminster.

I required 2 no. ceramic mats to suit Yeoman Exminster stoves.
These were shown as out of stock but, an online chat with a female representative and I was informed these would be back in stock in a couple of days.
The 2 no. mats were ordered and were delivered to me in 48 hours.
Excellent service and would use this company again without hesitation.

February 1, 2018
Unprompted review
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Rated 3 out of 5 stars

If you are not in UK, prepare for problems, but don't give up.

A good range of products and decent service. My one complaint is that they do not deliver outside U.K. Since I needed the part badly I had to use a forwarding service with a UK address. This resulted in extra cost and delay in getting my order. Also, the postcode address lookup on their website does not allow for any flexibility. Since I had to include a code for the forwarding service, the only place I could put this was as part of my name. This of course meant that my credit card was declined since the names did not match. Fortunately I was able to use Paypal as an alternative. However, all of the above made the whole transaction very messy. I did telephone them, but the person who answered, while nice, could not help me. In the end I had to work it all out for myself. I had previously ordered from them a few years ago and and had no difficulty, so I find it hard to understand this change of policy.

January 21, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent fast service

Excellent fast service, every thing I have ordered has been in stock and has been delivered quickly, this matters a lot as I am only as good as my supplier, happy customers makes me a happy engineer.
Keep up the good work guys.

January 18, 2018
Unprompted review
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Rated 5 out of 5 stars

Rang to check the new coals would fit …

Rang to check the new coals would fit the fire at 15.15pm. Helpful and knowledgeable staff. Ordered parts at 15 20pm. Parts arrived next day at 11.30 am. Fit new parts and tested fire. Fire back working to its full potential at 13.15pm. Fantastic Service. Thank you.

January 17, 2018
Unprompted review

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