David whom did the gas certificate went far and beyond what needed in his checks to ensure that everything was safe and correct. Being an engineer myself not easy to impress me but he certainly did.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
Company replied
I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
4.3
Excellent
976 reviews
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Replied to 93% of negative reviews
Typically replies within 1 week
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Easy to arrange for a day that was…
Easy to arrange for a day that was convenient to me. Friendly, informative and professional in every way.
July 18, 2025
Clear and open communication with alot…
Clear and open communication with alot of explanarion about the features of the ststem and what needs doing in the future .
Would definetly recommend the company that was sent out .
July 17, 2025
Took until the third booking!
Took until the third booking for the Engineer to arrive. Bournemouth is in the Company’s Bristol “region”, so hardly local.
After payment, I was informed the firm only do morning bookings- hardly ideal!
Far better to chose a local firm with a local, more flexible engineer!
July 14, 2025
Reply from gassafetycerts.com
Hi Andrew,
I’m really sorry to hear about your experience — we completely understand how frustrating it must have been to face multiple reschedules and limited flexibility, and we sincerely apologise for the inconvenience caused.
While we do our best to assign the closest available field worker, we sometimes use engineers from surrounding regions to ensure the work gets carried out as quickly as possible — especially during busy periods. That said, we fully appreciate that this isn’t always ideal, and we’re reviewing your feedback to help improve both our scheduling and communication processes.
Thank you again for taking the time to share your experience. If there’s anything else we can help with, please don’t hesitate to get in touch at info@propcert.co.uk.
Best regards,
Hayley
Customer Service Manager
Good flexible customer service
July 3, 2025
It took long to get certificate yet when i booked I was told will get it following day
The price of the cerifixate was good. Company needs to improve on appointments. They take long..My cerificate also took long to get to me
June 19, 2025
You get what you pay for
Poor customer service.
Very hard to speak to someone over the phone or via the Chat. There should be more representatives manning these communication channels.
The service provided by the actual contractor was excellent, but as the intermediary, PropCert need to do better.
June 27, 2025
Very happy with the service as usual…
Very happy with the service as usual and value for money.
June 25, 2025
Easy process
Easy process, straight forward. Nice communication. Easy to deal with and fast. All good.
June 10, 2025
All good
All good. Quickly responded. Had electric and gas certs for selling my house.
Came when arranged, very helpful with what they were doing, clean and tidy. No stress
June 17, 2025
Great services.
June 3, 2025
Everything went wrong
Everything went wrong, Gas Safety Check Carried out and after few weeks servicing carried out, the engineer who carried out servicing said that the boiler is not safe due to the gas valve in boiler and capped it off. How this is not picked up by Gas Safety engineer, if boiler is deemed danger? Hence all went wrong.
June 3, 2025
Reply from gassafetycerts.com
Dear Gurinder,
We’re so sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback.
First and foremost, please accept our sincerest apologies for the inconvenience and frustration caused. We completely understand how concerning this must have been, and we want to reassure you that your safety and satisfaction are incredibly important to us.
Our field worker attended the property as requested to carry out the necessary remedial repairs, and we can confirm that the updated Gas Safety Certificate was sent to you yesterday.
If there’s absolutely anything else you need, or if you have any further concerns at all, please don’t hesitate to reach out to us directly at info@propcert.co.uk — we’d be more than happy to help.
Thank you again for your feedback, and we’re truly sorry for the inconvenience caused.
Warm regards,
Hayley
Customer Service Manager
good service provided
June 2, 2025
Phil was really nice…
June 4, 2025
Did what was needed
Cheap, easy to contact and provided the certificate we needed for the boiler service.
May 23, 2025
Efficient booking and service.
I am satisfied with website booking, boiler service and Gas Safety certificate from gassafetycerts.com.
Would use this service again, if needed in the future.
May 18, 2025
Chris James is a very professional Gas…
Chris James is a very professional Gas Engineer , talked us through the whole process 10/10
May 24, 2025
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